#poll Permission Issues - Possible email link issue #poll
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Hello, We're getting reports from several users that they cannot answer Polls because of a permissions issue even though they are clearly logged in (see screen shot here). I've checked the Hashtag settings: Someone indicated that if the click on the email link they receive the error, but they were able to navigate from the main home screen and complete the poll. Please help. Thanks, Dave
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On Wed, May 30, 2018 at 11:48 am, MOBI Group Master wrote:
We're getting reports from several users that they cannot answer Polls because of a permissions issue even though they are clearly logged in (see screen shot here).My own subscribers often struggle with this. However, none of the screenshots provided demonstrate that the subscriber is "clearly logged in."? Have any person experiencing the problem pull down the "Your Groups" menu (on the blue bar at the top of the page). If your group does not show up in the resulting list, they are logged in under the wrong email address...if the "Your Groups" menu is absent, they aren't logged in at all. Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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Hi Bruce,
Thanks for the response. So, if someone says logged in and provides a screen shot with their credentials in the upper right hand corner, somehow someway they may not actually be logged? That's seems odd. In the screenshot provided earlier, I put a blue line through their name as to not share information they haven't given me permission to share. But, I can assure that is his email address. Is there some permissions I should be checking somewhere? Thanks again, Dave |
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On Wed, May 30, 2018 at 04:08 pm, MOBI Group Master wrote:
Thanks for the response. So, if someone says logged in and provides a screen shot with their credentials in the upper right hand corner, somehow someway they may not actually be logged? That's seems odd.It's entirely possible for one individual to have two different email addresses registered with the site. These two email address represent different accounts. If such a person follows a poll link that was emailed to address #1 and is already logged in under address #2, the behavior that you describe will happen. Also, is your group message archive is public, it's possible that someone who isn't even a subscriber could read the poll question online and find themselves unable to answer it. That's why I'm asking you to have whoever is experiencing this issue to pull down the "Your Groups" menu to find out if your group is actually listed there. Another option is to simply go to ?and look at the group list. Is there some permissions I should be checking somewhere?There is a single menu item in Admin->Settings determining who can set up polls. But unless polls have been disabled altogether, this would not explain the problem you've described. While we're at it, check to be sure another owner hasn't already closed the poll by accident. I would expect that to generate a different error, but at this point I'm not prepared to make any assumptions. Good luck, Bruce -- The system Help is your friend.??/static/help |
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Is it possible there is a bug tied to the email link? On Wed, May 30, 2018 at 4:42 PM, Bruce Bowman <bruce.bowman@...> wrote: On Wed, May 30, 2018 at 04:08 pm, MOBI Group Master wrote: |
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On Wed, May 30, 2018 at 05:57 pm, MOBI Group Master wrote:
Is it possible there is a bug tied to the email link?No. Bruce -- The system Help is your friend.??/static/help |
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On Wed, May 30, 2018 at 05:57 pm, MOBI Group Master wrote:
Is it possible there is a bug tied to the email link?Well, I take that back. If your group name happened to be ridiculously long, the mail client of those receiving text-only emails could be mangling the URL with word-wrap. But let's follow up on the more likely scenarios before going down that road. ? Bruce -- The system Help is your friend.??/static/help |
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Well MOBI, I'm no longer confident in my answer.?
I created a poll in Shalstest and clicked on it while logged in with another account. I didn't get the error you showed...I got a message saying "You are not subscribed to this group with this email address." If not logged in at all, I get taken to the login page...no error message. Hmmm... Being unable to replicate the problem, I'm afraid you're going to have to provide more information. A new screenshot showing the error and that?includes the actual URL?in the address bar would be helpful. You could also forward a copy of the email that the user(s) who are having this problem have received. Either or both. What is your group name? Is it possible that this poll was created in a subgroup and both the main group and subgroup names are really long? You DID say that not everyone was having this difficulty, didn't you? Does everyone having a problem have the same message delivery option set? Trying to help here, but not having much success. Regards, Bruce -- The system Help is your friend.??/static/help |
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Thanks Bruce
I'll try to get you the information requested asap.
I think the poll was with our main group. MOBI is our group.
Can I email you the sample member's? email address directly to you instead of publishing publicly?
My email is Dave@....
Dave
On May 30, 2018, at 8:23 PM, Bruce Bowman <bruce.bowman@...> wrote: Well MOBI, I'm no longer confident in my answer.? |
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Sorry Bruce for keeping you up thinking about this.
I believe it was done under the main group, but I'm new to and may have done something wrong.
Dave
MOBI
Sent from
On May 30, 2018, at 9:49 PM, Bruce Bowman <bruce.bowman@...> wrote: On Wed, May 30, 2018 at 08:30 pm, MOBI Group Master wrote: |
MOBI Group Master
Bruce