¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Topics

How can I change my email address and still remain a group owner?

Kathrynne
 

I want to get rid of my current email address, as I no longer wish to maintain my GoDaddy website. I have a separate email address with yahoo, and another with icloud that I would rather use. So I changed my account to reflect the Yahoo email address, thinking it would be a simple change. But now my group won't accept my posts, and also does not recognize that I'm a member of my own group. Yet, I do get messages from members of my group, sent to my former email address. I've tried repeatedly to resolve this but without success. Can anyone help me change my email address and still be recognized as the group owner, and send messages? Thanks for any advice. -Kathrynne
 

On Fri, Feb 25, 2022 at 11:57 AM, Kathrynne wrote:
I want to get rid of my current email address, as I no longer wish to maintain my GoDaddy website. I have a separate email address with yahoo, and another with icloud that I would rather use. So I changed my account to reflect the Yahoo email address, thinking it would be a simple change. But now my group won't accept my posts, and also does not recognize that I'm a member of my own group. Yet, I do get messages from members of my group, sent to my former email address. I've tried repeatedly to resolve this but without success. Can anyone help me change my email address and still be recognized as the group owner, and send messages? Thanks for any advice. -Kathrynne
I am puzzled. Did you change your email address in the top right corner - Account?
/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

And if you are visiting your group home page, I would be wary of auto-fill after the change. Just check!

Frances
?
--
Help available from Groups.io help and GMF wiki.

?
 

On Fri, Feb 25, 2022 at 11:57 AM, Kathrynne wrote:
But now my group won't accept my posts, and also does not recognize that I'm a member of my own group. Yet, I do get messages from members of my group, sent to my former email address.
If you really completed an address change on your existing account, posts wouldn't be going to the old address anymore.

/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information?

So you either didn't complete the process, or may have done something else.

-- A confirmation email should have been sent to the destination (Yahoo) address. Did you respond to it??
-- Did your Yahoo email address already have an account before you started this process? If so, you may have merged the accounts instead of simply changing email addresses.

At this point I suggest you try to log in under the old address and see if you can still access your Owner functions. It would be unwise to recommend a course of action until we know where you currently are.

Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
Kathrynne
 

¿ªÔÆÌåÓý

Bruce, thank you for your comments. I believe I did complete the process because I got a confirmation email from Groups.io, and replied to it to confirm the change. Also, the Yahoo email address did not have an account before I started the change, so I don't believe the accounts could have been merged.

I have logged in under the old address but cannot access Owner functions. I do get posts from other members, but cannot post any messages myself. I don't know how to change this. Any comments / help appreciated. -Kathrynne

On 2/25/2022 1:02 PM, Bruce Bowman via groups.io wrote:

On Fri, Feb 25, 2022 at 11:57 AM, Kathrynne wrote:
But now my group won't accept my posts, and also does not recognize that I'm a member of my own group. Yet, I do get messages from members of my group, sent to my former email address.
If you really completed an address change on your existing account, posts wouldn't be going to the old address anymore.

/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information?

So you either didn't complete the process, or may have done something else.

-- A confirmation email should have been sent to the destination (Yahoo) address. Did you respond to it??
-- Did your Yahoo email address already have an account before you started this process? If so, you may have merged the accounts instead of simply changing email addresses.

At this point I suggest you try to log in under the old address and see if you can still access your Owner functions. It would be unwise to recommend a course of action until we know where you currently are.

Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual

Kathrynne
 

¿ªÔÆÌåÓý

HI Frances, and thank you for your advice. I have double- and triple-checked, and I'm certain I did use the Account box to change my email address. I have now changed it back to the original email address, but a new problem -- it no longer recognizes me as the Group Owner. I still receive posts from other members, but cannot post my own messages. I got a message stating that my post would be sent as soon as the group owner confirmed my application to join. I've gone over and over the subscription site and can't come up with a way to rejoin as Owner. Any help much appreciated. -Kathrynne

On 2/25/2022 11:01 AM, Frances via groups.io wrote:

On Fri, Feb 25, 2022 at 11:57 AM, Kathrynne wrote:
I want to get rid of my current email address, as I no longer wish to maintain my GoDaddy website. I have a separate email address with yahoo, and another with icloud that I would rather use. So I changed my account to reflect the Yahoo email address, thinking it would be a simple change. But now my group won't accept my posts, and also does not recognize that I'm a member of my own group. Yet, I do get messages from members of my group, sent to my former email address. I've tried repeatedly to resolve this but without success. Can anyone help me change my email address and still be recognized as the group owner, and send messages? Thanks for any advice. -Kathrynne
I am puzzled. Did you change your email address in the top right corner - Account?
/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information

And if you are visiting your group home page, I would be wary of auto-fill after the change. Just check!

Frances
?
--
Help available from Groups.io help and GMF wiki.

?

1 - 5 of 5