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I'm the owner of the [email protected]?group, and I will be leaving that role soon and handing it off to another group member. I have designated her as an Owner and she now appears that way in the Members list, but she says that when she actually tries to log into the admin section so she can (for instance) add new members, she is asked for a password which she does not know. I don't know how to find out what that should be, or to get it emailed to her. ?Any advice would be greatly appreciated.

I also tried asking the same question on an old thread about establishing new owners. I wasn't sure which was the more appropriate way of asking, and I'm sorry if the double posting is wrong.

Joanna

On Thu, Mar 10, 2022 at 10:09 AM, Joanna Hoyt wrote:

I'm the owner of the [email protected]?group, and I will be leaving that role soon and handing it off to another group member. I have designated her as an Owner and she now appears that way in the Members list, but she says that when she actually tries to log into the admin section so she can (for instance) add new members, she is asked for a password which she does not know. I don't know how to find out what that should be, or to get it emailed to her. ?Any advice would be greatly appreciated.

She should use the Email Me A Link To Log In. She can create a password if she wishes after login, but she doesn't have to.

/g/GroupManagersForum/wiki/8901

And

/helpcenter/membersmanual/1/understanding-groups-io-accounts/logging-in-to-your-account

Some important points - if you use this way of logging in, you must do it on any device and browser you use. If your browser deletes cookies on a device, you have to do it again on that device.

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