Bounce probe question . . . #bouncedemails
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Paul,
When we send a bounce probe to members, does the Groups.io system sendYes, that's what the bounce probe is: an email message. The member must receive it and reply to it (or click through a link) to "un-bounce" his/her address. If so where can one view that message beforehand. And, can we add toYou cannot, and no. Here's a message with a copy of the bounce probe's text: /g/GroupManagersForum/message/14747 Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Paul,
I wrote: The member must receive it and reply to it (or click through a link)That was wrong. The member must click through a link in the body of the message. Everyone: I decided that the example should be in our Wiki, so I've made a new page: /g/GroupManagersForum/wiki/Example-Bounce-Probe I linked to it from the page about helping bouncing members. Please help me out if you can by checking it for accuracy, especially if you have a sample bounce probe message newer than the 10th of this month. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Donald,
It's not really important but I found it surprising that the messageThat's actually my fault. I mistook a proposed change for a reported change when editing that message. As far as I know the original wording (which is in the wiki page) still stands. I should probably back out the edit I made to that message, at least until (I get confirmation that) it has actually changed. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Sat, Mar 30, 2019 at 10:31 PM, Donald Hellen wrote:
"Please take action to restore your account, or you may eventually beI reported this section of text to Mark as a bug earlier this month. As a result, the bounce probe no longer threatens unsubscription, just non-delivery. I believe the actual text of the current bounce probe can be found in the GMF files area. It will of course vary somewhat depending on what groups you belong to. Regards, Bruce -- The system Help is your friend.??/static/help |
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On Sun, Mar 31, 2019 at 03:51 PM, Chris Jones wrote:
IMHO the wording is likely to be a source of confusion, and (sadly) this is not [a]n unknown occurrence in messages from Groups.io to users.I'm sure Mark would be receptive to further wordsmithing. My only goal in getting the bounce probe text changed (Ref:?/g/updates/message/79) was to remove the part that essentially said "do this or we will unsubscribe you from all your groups." Not only was that incorrect, but it completely freaked out one of my subscribers...who subsequently forwarded it to my group, prompting all kinds of loose talk along the lines of "why did we ever leave Yahoo," etc. I had a terrible time convincing everybody that the only difference was that groups.io actually notifies you that there is a problem (vs. silently failing to deliver group messages). ? This was an Earthlink user who got caught in Earthlink's recent "bounce all messages from this IP address" net.? Regards, Bruce -- The system Help is your friend.??/static/help |
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Chris,
Assuming, that is, that there is some agreement with my view that theIt took me several reads to spot a source of confusion. The first line is sort of OK, but look at the second; it implies thatThose are one and the same thing. The one possible source of confusion I see is the line "- You account was or is full" That's a reference to your email Inbox, and is the only time "account" is used in the wrong context (that is, not the context of the Subject line: "You're Groups.io Account is Bouncing"). So it should probably be changed to say email Inbox rather than use the word account. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Chris,
My point was based on the assumption (probably a mistake!) that theThat's what took me so many reads to figure out. In my head the word "account" was so firmly tied to Groups.io account that I didn't even notice that one bullet that implied otherwise. Note that "bouncing status" refers to Groups.io's bounce tracking mechanism (which applies the blue "bouncing" or red "bounced" status to a member's row in the Members table). It does not refer to anything happening at his/her email service. At the member's email service the cause of messages being rejected (bounced) may or may not be properly describable as a "status" - there are just too many different reasons and mechanisms in use by the various email services to say much concrete about why they did it. A full inbox or a discontinued account might be described as a status, but things like authentication issues, over-zealous spoof detection, or blacklisting have to do with the service's evaluation of messages specifically from Groups.io, they aren't a status of the member's email service account (which may be receiving messages from other sources just fine). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Gerald,
There may some context that I am not aware of, but IMHO "account" isAccount is correct usage for referring to the member's email address, and everything connected to it, at Groups.io. You log in using your email address, it is the ID for your account. nor is any inference that there is any problem with groups.io.No, not with the service itself, but your account at Groups.io has "bouncing" or "bounced" status - meaning that Groups.io has stopped sending group messages to you, and won't resume until you act on a bounce probe (the message we're discussing). It is the user's email inbox that is bouncing.No. It is the user's email service (inbox) that has rejected (bounced) messages from Groups.io. But it most likely is still accepting messages from other sources, and it may only be intermittently rejecting messages from Groups.io. So it is not correct to say that the user's inbox "is bouncing" or has a "status" of some kind or has a problem. At most we can say that it has bounced some message(s) from Groups.io "Your account was or is full" should be "Your email inbox was or isAgreed. "Subject" should be "Your email inbox is bouncing"Disagree, per above. "Your account at Groups.io has been set to bouncing status" might be more correct, but I don't think it is really any clearer. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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It might be helpful to put the bouncing email address into the body of the bounce message. I suggest this because I have found that members sometimes do not realize or have forgotten that they hold more than one membership in a group, each with different email addresses. They think nothing is wrong because they are getting posts regularly and pay no attention to the bouncing membership. I suspect this is especially true of Yahoo addresses, which are legacy from Yahoo groups. I think? they have trouble with Y! and instead of changing addresses, the folks subscribed again with a different address and ignore Y! Putting the address in the bounce message would help sort this out. Of course, if they are completely ignoring the defunct address, they won't get the message anyway, so maybe it is pointless.
Best, Marv |
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Marv,
?
It might be helpful to put the bouncing email address into the body of the bounce message. ?
I think that's a good suggestion, for the same reason the recipient address was put into the footers of group posts: members sometimes have their email forwarded between interfaces, or retrieve several addresses through a common application Inbox, and might not be immediately aware of which address the message refers to.
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Shal
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