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Alyssia, I'd start by looking her up in the members list (Admin > Members), and checking her email delivery history for successful and unsuccessful deliveries, as well as her activity history to see if she's made any recent changes to her settings, email address, etc.

Pete

On Tue, Feb 1, 2022 at 10:22 AM, Alyssia S Fl wrote:

I just received a help message form a member of a group I am a member of.? She is unable to receive any mail from any io group she is is since 27 January,?

She has an Australian email address,? I say this in case there is a specific situation Down Under.

Is her domain? ?She needs to contact her provider and complain about their failure to deliver desired emails. See also?/g/Group_Help/topic/88817824#3447?

Regards,
Bruce

---

Check out the groups.io Help Center?and?groups.io Owners Manual

If this is about me, I have already contacted my ISP (yes, iinet.com.au) and they want headers.
Please see message 40380, where I posed a question here several days ago about how to get headers from group mail.. and no one answered.
I hope you can help, I have had nothing come in to my in Box since 25th Jan.
Win

On Tue, Feb 1, 2022 at 08:19 PM, WBennett wrote:

If this is about me, I have already contacted my ISP (yes, iinet.com.au) and they want headers.

Win -- I haven't responded because I don't understand what they want. How are you supposed to provide them with the header of an email that they bounced, and thus you never received?

Appended is some header information that I received in a groups.io email in another group. I don't know how helpful it will be.

Good luck,
Bruce

Return-Path: <[email protected]>
Received: from mx02.tds.email-ash1.sync.lan (LHLO mx.tds.net)
 (10.219.134.221) by md16.tds.email-ash1.sync.lan with LMTP; Tue, 1 Feb 2022
 16:41:40 -0500 (EST)
Return-Path: <[email protected]>
X-SpamGroup: Medium
X-User-Whitelist: YES
X-Received-HELO: from [10.35.5.51] (helo=mx.tds.net)
Authentication-Results: mx02.tds.email-ash1.sync.lan header.DKIM-Signature@...; dkim=pass
Received: from [10.35.5.51] ([10.35.5.51:51758] helo=mx.tds.net)
	by mx.tds.net (envelope-from <[email protected]>)
	(ecelerity 4.3.1.69410 r(Core:4.3.1.0)) with ESMTP
	id A6/C8-15065-419A9F16; Tue, 01 Feb 2022 16:41:40 -0500
X-SpamGroup: Medium
X-Received-HELO: from [66.175.222.12] (helo=web01.groups.io)
Received: from [66.175.222.12] ([66.175.222.12:50212] helo=web01.groups.io)
	by mx.tds.net (envelope-from <[email protected]>)
	(ecelerity 3.5.1.37854 r(Momo-dev:3.5.1.0)) with ESMTP
	id 29/82-31097-219A9F16; Tue, 01 Feb 2022 16:41:39 -0500
X-Received: by 127.0.0.2 with SMTP id oZACYY586025xtmJDXU9bGt; Tue, 01 Feb 2022 13:41:18 -0800
X-Received: from mail-io1-f52.google.com (mail-io1-f52.google.com [209.85.166.52])
 by mx.groups.io with SMTP id smtpd.web12.55139.1643751678186154436
 for <[email protected]>;
 Tue, 01 Feb 2022 13:41:18 -0800
X-Received: by mail-io1-f52.google.com with SMTP id 9so23063379iou.2
        for <[email protected]>; Tue, 01 Feb 2022 13:41:18 -0800 (PST)
X-Gm-Message-State: cMQNfLOd84PCgTUXMI5Wg1kZx584690AA=
X-Google-Smtp-Source: ABdhPJyJafhYvcm0ivbBu0ZIG77nn9BBfteyTEsD25ac2JM3jyub0HAAru7MYqaZ41Xm1bn9Resffw==
X-Received: by 2002:a05:6602:1609:: with SMTP id x9mr14871896iow.54.1643751677079;
        Tue, 01 Feb 2022 13:41:17 -0800 (PST)
X-Received: from DESKTOP2V3O2TH (184-170-174-58.gnwdinaa.metronetinc.net. [184.170.174.58])
        by smtp.gmail.com with ESMTPSA id e17sm19563110ilm.67.2022.02.01.13.41.16
        for <[email protected]>
        (version=TLS1_2 cipher=ECDHE-ECDSA-AES128-GCM-SHA256 bits=128/128);
        Tue, 01 Feb 2022 13:41:16 -0800 (PST)
From: "Richard" <REDACTED@...>
To: <[email protected]>
References: <[email protected]> <CAL+eY2kCeXhR3KLx7gwTw_vn--WCV93CbtggCqbQcE88+qb7ew@...>
In-Reply-To: <CAL+eY2kCeXhR3KLx7gwTw_vn--WCV93CbtggCqbQcE88+qb7ew@...>
Subject: Re: [IAS] Suggestions for a tracking mount
Date: Tue, 1 Feb 2022 16:41:14 -0500
Message-ID: <[email protected]>
MIME-Version: 1.0
Thread-Index: AQIFXKKCToefbEO6fOJFlcljFyop1gIozI+ErBNm+rA=
Precedence: Bulk
List-Unsubscribe: <mailto:[email protected]>
List-Subscribe: <mailto:[email protected]>
List-Help: <mailto:[email protected]>
Sender: [email protected]
List-Id: 
Mailing-List: list [email protected]; contact [email protected]
Delivered-To: mailing list [email protected]
Reply-To: [email protected]
Content-Type: multipart/alternative;
	boundary="----=_NextPart_000_0348_01D8178A.87692410"
Content-Language: en-us
DKIM-Signature: v=1; a=rsa-sha256; c=relaxed/simple; d=groups.io;
 q=dns/txt; s=20140610; t=1643751678;
 bh=q60xCOX0w4wVL5PwGBb9eGG1VQiJu/fWZAJopDu4aQU=;
 h=Content-Type:Date:From:Reply-To:Subject:To;
 b=A6egv3xWMejAfo04gAy5cIfO9feoE3OmO9uLKcI9vN6w7AxLrRcnKvSr68kC8QhFg4T
 NZ6GJ0CGl8sc1znb180tcmzcf/P3kMRxL5gCyR/wYbW8PZUfwF1vXOB2H1OGsVaEvIUt+
 hJXD8VKuBHufFYV9WUaa++yTdC6hrlTtnXo=
X-Vade-Verdict: clean

---

Check out the groups.io Help Center?and?groups.io Owners Manual

Thanks for your reply Bruce.. I couldn't see how I could get headers either.
I finally rang them today (emails got me nowhere) and after going round and round for an hour trying to explain what the problem was, the "troubleshooter" typed up a report and said it had been "elevated" to another dept.
His accent was so hard to understand, so I don't know just WHERE it is going. If I click on the link to view the "tasks" currently being dealt with, I get an error message.
I'll probably have to ask for a supervisor who doesn't have an accent... lol.
I'll wait another 24 hours and see what happens.. it is 12 days now since the problem started.
Win

On Wed, Feb 2, 2022 at 09:49 AM, WBennett wrote:

I finally rang them today (emails got me nowhere)

There's another person with the same problem that's doing his best to get them to act, /g/Group_Help/topic/locked_out_of_groups_io/88817824

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

One of my groups also has a member being bounced by iinet.net.au. Their support has not been responsive. He is fairly tech savvy and tells me iinet has gone through several acquisitions. Shades of Y!? I've suggested switching providers. I think he is doing so.
Best, Marv

I am also utilising iiNet as my ISP.? I called them on January 31 to be told that it was an IncrediMail problem or a problem with my PC and not an iiNet problem.

Since that time I have sent out mail to my Groups (outwards mail goes but inwards doesn't come in) and a friend suggested this topic.? I have had a look and have spoken with my Technicians at the Company we use.? I have sent this mail to iiNet and I quote:

"I am not a very happy customer at all.? After being with Ozemail since it’s inception (no, not joking) and staying with you for all these years (1987 or 1988 till now) I am now facing having to change to an organisation who will unblock the domain of my Groups.io.

Since 25 January I have not received any emails from the domain @groups.io.? I thought it may have been a problem with the NBN and thunderstorms however, on 31 January I did contact the Support personnel in Cape Town.? Sadly the person to whom I spoke said it was not an iiNet problem and offered no other thoughts.? I was in the middle of cooking lunch when she rang back and I couldn’t stop so discontinued the call.?

Since that time I have done some digging of my own, reading up on the Group Managers Forum in Groups.io and that it appears that all iiNet customers utilising the domain @groups.io have been locked out.? Therefore I would like you to do the following please:

Firstly, check with your mail server filter to not block the domain @groups.io in both my account and all other accounts which use that domain or do I have to get them to write to you (good luck with the thousands of mails you will have to cope with ?).

Once that has been unblocked please add @groups.io as a safe sender in my iiNet mailbox for my email address of janetb@....? Please note that I am sending this mail to you from my alternate email address – I do not use this address (j_bullard1944@...) for Group mails.

Once you have done this then I hopefully won’t need to change ISP.

Thank you,

Janet"

The only things I have removed are the extra hard returns between paragraphs.? I sent this with "High Importance" and now await their response.? Will let you all know - it's just not good enough for someone to arbitrarily block @groups.io and cut off everyone's enjoyment of their Group mail.

Let's all hope for a good result.

Cheers,
Janet

Hi folks,

Well, looks like my mail is coming back in and today I have received well over 200 mails from today/yesterday depending on their originating countries.- so if you have iiNet as your ISP then I suggest that you do this:

I did speak with my IT Professional and he said that I should and so I pass this on for you to help with your problems:

1) Contact iiNet Support

2) Inform them that you are not receiving any emails from the domain @groups.io

3) Have them to check with their mail server filter to not block the domain @groups.io in your mail account?

4) Get them to add @groups.io as safe sender in your iinet mailbox janetb@...

I had not received any emails from the domain @groups.io since?25 January.? If you are speaking with their support personnel don't take their word for it if they say it's not an iiNet problem but send them an email to support@...?telling them what the problem is and giving them the above information.? I did also tell them that?I had done some digging of my own, reading up on the Group Managers Forum in Groups.io and that it appears that all iiNet customers utilising the domain @groups.io have been locked out and asked them to do the following:

?

Firstly, check with your mail server filter to not block the domain @groups.io in both my account and all other accounts which use that domain or do I have to get them to write to you (good luck with the thousands of mails you will have to cope with ?).

?

Once that has been unblocked please add @groups.io as a safe sender in my iiNet mailbox for my email address [insert your email address here].

Hope this helps anyone who is having trouble.

Regards,?
Janet