Blank email to join address has stopped working #membership #subgroup
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Hi, I would love some help if any one has ideas on this one:
I have set up a new group for our coop members, for which the actual conversation takes place in two subgroups. Both sub groups have restricted membership, in large part because before?they are added to the subgroups, I want them to update the group.ios account with their personal info (name/location) so I can check they are a member of the coop before they are permitted to join. (I figure if am I not vigilant when folks are joining, I would loose the leverage to force members to do this piece of admin and the integrity of the membership list will go downhill very fast). As such, I tested a whole process where I advise new members to apply for the group by sending a blank email to the subscribe address (ie "[email protected]").?They got the pending notice, updated their basic account info, and I approved their memberships. Hey presto. Now that whole subscription email process seems to have just stopped working... I have had folks in the coop tell me they followed my instructions, but got nothing back. I tested it on gmail addresses I have created for the purpose - where before it was perfect, now I get nothing... I find if I invite or direct add folks, they miss the whole "pending" process to get them to update their account info, which I added a notice for so it was all happening automatically.?? I'm at a loss as to what I possibly did or changed to mess up a system I had working SO well. Any ideas welcome! Thank you in advance. |
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On Wed, Jun 10, 2020 at 09:50 PM, Brooke Wood wrote:
have set up a new group for our coop members, for which the actual conversation takes place in two subgroups. Both sub groups have restricted membership, in large part because before?they are added to the subgroups, I want them to update the group.ios account with their personal info (name/location) so I can check they are a member of the coop before they are permitted to join. (I figure if am I not vigilant when folks are joining, I would loose the leverage to force members to do this piece of admin and the integrity of the membership list will go downhill very fast).Are they already a member of the main group? They must be, even if they are set to Special Notices or No Mail. (Or perhaps the main group, if it isn't really in use could be an announcement group. Only the owners/moderators can post.) Frances ? -- GMF wiki for help.?Search box at the top of each page. Check out the?new groups.io Help Center??Use your browser to search or download?the PDF. |
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I just tried it and it doesn't seem to work. The Pending Subscription notice I set up in my test subgroup doesn't work. Frances Check out the?new groups.io Help Center??Use your browser to search or download?the PDF. |
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Thanks for reading and replying! Yes, the main group is an unrestricted group, but set to announcement only, as you mention.? In testing, the new users who sent the email to request to join were automatically added to that main group,?and they could edit their account info, and then when they had done that, I would approve?them to join the subgroups. It worked so well! Until it didn't... On Wed, Jun 10, 2020 at 9:54 PM Frances <frances@...> wrote: On Wed, Jun 10, 2020 at 09:50 PM, Brooke Wood wrote: |
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On Wed, Jun 10, 2020 at 09:50 PM, Brooke Wood wrote:
As such, I tested a whole process where I advise new members to apply for the group by sending a blank email to the subscribe address (ie "[email protected]").?They got the pending notice, updated their basic account info, and I approved their memberships. Hey presto.Brooke -- The Pending Subscription notice is sent to those who apply on their own to join your Restricted group. Sending a message to the +subscribe address is one way to apply. This notifies them that their subscription is under review. Until you examine their application and approve them, that subscription remains in Pending status. Now that whole subscription email process seems to have just stopped working... I have had folks in the coop tell me they followed my instructions, but got nothing back. I tested it on gmail addresses I have created for the purpose - where before it was perfect, now I get nothing...The difference here is that those people did not apply...you asked them to join. The Pending Subscription notice isn't?sent to anyone you Invite or Direct Add, simply because those people never land in Pending status. The premise here is that you have already vetted them and want them to join, otherwise you would never have sent them the invitation. If you wish to acquire data about someone no matter how they get into the group, you'll have to find some other way to do it. Regards, Bruce Check out the new groups.io Help Center?and?groups.io Owners Manual |
¿ªÔÆÌåÓýHi Bruce, Thanks for this - I understand members won¡¯t do through the pending process when I invite them, which is why I want them to apply. When when they are sending the email to apply, nothing happens. It did when I tested it, but that has since stopped - hence my issue. On Jun 11, 2020, at 12:24 AM, Bruce Bowman <bruce.bowman@...> wrote:
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¿ªÔÆÌåÓýWhile the main group is unrestricted but announcement only, the two subgroups *are* restricted do the pending notices should be triggered for these - What I have provided to people is the subscription addresses for the two sub groups.? They are not being added without the pending process, literally nothing happens when they apply.? Again, I tested it all at the beginning and it worked beautifully, it¡¯s just stopped all together now. Something in the process got broken, and it seems to be that the subgroups are simply not allowing members to apply for access. On Jun 11, 2020, at 12:34 AM, Bruce Bowman <bruce.bowman@...> wrote:
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On Fri, May 13, 2022 at 09:25 AM, David H. wrote:
When we send an invite to join and the person replies to the email as instructed, nothing happens. However, if they read the fine print below the invite where it says "reply to this email or click accept the invitation"... if they click the hyperlink, then it works.I just tested and it works. Remember too that you can gussy up your invitation - add text, use formatting, etc.? Frances ? -- Help available from Groups.io help and GMF wiki. ? |
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Like Frances, I am unable to reproduce this problem. I sent my alternate email address an invitation to a subgroup. Both the subgroup and the main group are Restricted. When I replied to it, that address was duly added to both the subgroup and the main group. Neither went into Pending.
Note that the address to reply to has a long name, something like?subgroupname+invite+1234567890123456789+1234567 @ maingroupname.groups.io? ??If the recipient's mail client (or mail provider) doesn't like that for some reason, perhaps it's never being sent. It might be helpful to know what their provider is, and if you've had similar problems with others who use this provider. Also, the invitation contains a link to the +owner address. If the person "replied" to that instead, that's not going to work, either. Finally, please note that invitations expire after 14 days. Hoping something in there helps. Bruce Check out the groups.io Help Center?and?groups.io Owners Manual |
Brooke Wood
Frances
Bruce