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Blank email to join address has stopped working #membership #subgroup


 

Hi, I would love some help if any one has ideas on this one:

I have set up a new group for our coop members, for which the actual conversation takes place in two subgroups. Both sub groups have restricted membership, in large part because before?they are added to the subgroups, I want them to update the group.ios account with their personal info (name/location) so I can check they are a member of the coop before they are permitted to join. (I figure if am I not vigilant when folks are joining, I would loose the leverage to force members to do this piece of admin and the integrity of the membership list will go downhill very fast).

As such, I tested a whole process where I advise new members to apply for the group by sending a blank email to the subscribe address (ie "[email protected]").?They got the pending notice, updated their basic account info, and I approved their memberships. Hey presto.

Now that whole subscription email process seems to have just stopped working... I have had folks in the coop tell me they followed my instructions, but got nothing back. I tested it on gmail addresses I have created for the purpose - where before it was perfect, now I get nothing...

I find if I invite or direct add folks, they miss the whole "pending" process to get them to update their account info, which I added a notice for so it was all happening automatically.??

I'm at a loss as to what I possibly did or changed to mess up a system I had working SO well.

Any ideas welcome! Thank you in advance.

Join [email protected] to automatically receive all group messages.