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One of our users has reported that he can't get any of the reply links in messages to work using Thunderbird. I can't see anything about this in the message archive, and several people seem to use Thunderbird, is anything known?

Noel

I use Thunderbird, and used the "Reply to Group" link to send this message.

Cacky

Further input from another user:

> Further experiment shows that using the links on the email:
a) provides no quoting context
b) uses the wrong (default) persona for the reply

> So it is not worth using the links on the email - use Thunderbirds own reply method.

The original user was replying to a digest so the option to reply directly will not be available.

Noel

The original user has experimented further:

> When reading a mail in the digest, below the mail is a list of links including 'reply to group' which shows a sensible link in the bottom margin but seems to result in no action (hence my request).? Having dug deeper if I make right click it gives a submenu including 'compose message to' which works but seems unable to include highlighted text (though copy paste is easy).? The similar 'reply to sender' works in the same way.?

The failure to include highlighted? text is as mentioned, but is having to right click to reply a bug?

Noel

The user has suggested a new message delivery option he would prefer, a form of digest where it only sends emails once a day or so (as with the digest), sorted by thread, but as individual emails not a single digest email.

Noel

Noel,

a) provides no quoting context

That's true. It has been discussed in beta@ but is difficult given that various email user interfaces behave differently with mailto: links.

Some don't support a "body" parameter (which would be needed to provide a quote of the original), and even where that is supported it could only be the whole original message - or a predetermined snippet of it - there's no mechanism to tell Thunderbird (or any other email interface) to place selected text from the current message into the new message composition.

b) uses the wrong (default) persona for the reply

That is also true. The mailto: link functions as a "New Message" command, not a "Reply" command. So there is no context Thunderbird can use to apply the correct persona; the user must manually correct the "From" address in the message composition window.

The original user was replying to a digest so the option to reply
directly will not be available.

Correct.

The user's other option is to use the View/Reply Online link instead, and compose the reply using the group's web page rather than Thunderbird.

Shal

Thanks for your post.

The user's other option is to use the View/Reply Online link instead, and

compose the reply using the group's web page rather than Thunderbird.

His root problem is that clicking on these links does nothing. Could he have
set something to disable links? He was able to reply by right clicking on
the link which causes a menu to appear (presumably from Thunderbird) with a
"compose message to" option.

Noel

Noel,

is having to right click to reply a bug?

I think it must be a missed setting in his OS or in Thunderbird. In mine those links immediately pop open a compose window when clicked.

It may be that the user's OS configuration doesn't identify Thunderbird as the default email program, causing the mailto: links to attempt to open some other application, or maybe no application.

Shal

Noel,

The user has suggested a new message delivery option he would prefer,
a form of digest where it only sends emails once a day or so (as with
the digest), sorted by thread, but as individual emails not a single
digest email.

He could set a filter in Thunderbird to automatically move incoming group messages to a separate folder. I have one named In-GMF, some for a few select other groups, and an In-Lists for all the rest. That makes it easy to defer reading list messages until a convenient time. There is also the sort by thread function in Thunderbird itself to assist with that.

That said, the Groups.io suggestion box is the beta group - no one from Groups.io monitors GMF messages. beta@ is an unrestricted group so you can expect any suggestion there to receive comments from other interested users.

Shal