¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Topics

Welcome Message Confusion

 

I recently created a moderated group; we have about 35 members.?
?
When a member joins, they immediately receive a basic groups.io welcome message (that I apparently cannot edit). About 5-10 minutes after receiving this initial basic message, they receive the message I have created in Member Notices > Welcome, as well as a copy of the group Guidelines.
?
Because the created Welcome message arrives late, the new member can (and often will) submit a post without seeing my created message & Guidelines. This causes problems because although they are not approved yet, they haven't seen important info about composing their post.?
?
This inevitably means that those members who post immediately after only receiving the basic welcome message now have to be instructed on how to edit their post (or I have to edit it) to conform to our group rules before it can be approved.?
?
From what I have read, the Member Notices > Welcome message - and I would assume, the Guidelines - are not supposed to be sent out to moderated members until after their membership is approved. Is that not the case?
 

Because the created Welcome message arrives late, the new member can (and often will) submit a post without seeing my created message & Guidelines. This causes problems because although they are not approved yet, they haven't seen important info about composing their post.?
?
This inevitably means that those members who post immediately after only receiving the basic welcome message now have to be instructed on how to edit their post (or I have to edit it) to conform to our group rules before it can be approved.?
?
From what I have read, the Member Notices > Welcome message - and I would assume, the Guidelines - are not supposed to be sent out to moderated members until after their membership is approved. Is that not the case?

Are these transferred members from YahooGroups?

Are they members you direct added (Premium or enterprise groups)?
Or are they members you invited?

If they sent in a subscribe email (rather than you direct adding or inviting them) to join your restricted group, you can set up a Pending Subscription notice that includes any information that you want them to know about.

/g/GroupManagersForum/wiki/Screening-New-Members-Using-the-Pending-Subscription-Notice

Frances
--
FAQ on Moving from YahooGroups
GMF Wiki: (unofficial) Help for members (and would-be members) and group managers
 

Thanks for responding...


On Tue, Nov 5, 2019 at 10:02 AM, Frances wrote:
Are these transferred members from YahooGroups?
No.
Are they members you direct added (Premium or enterprise groups)?
Or are they members you invited?
Neither. It is a "free" group and they are simply new members signing up.
If they sent in a subscribe email (rather than you direct adding or inviting them) to join your restricted group, you can set up a Pending Subscription notice that includes any information that you want them to know about.
Sorry, I see that I made a mistake in nomenclature. By "created Welcome Mail", I actually meant the Pending Subscription Notice. In any case, it does arrive late. I even tried signing up myself as a user to confirm this. The Pending Sub notice arrived 10 minutes after my confirmation mail.
 

On Tue, Nov 5, 2019 at 02:26 PM, Retrodial wrote:
The Pending Sub notice arrived 10 minutes after my confirmation mail.
Not entirely sure, but I don't think groups.io will send a welcome notice to an unconfirmed address. So I think you have to respond to the confirmation notice first.

Messages can arrive staggered even when sent at the same time, due to delays in intervening mail servers. You really should analyze the message headers to see what's going on. See??for a tool that has worked well to resolve such discrepancies.

Hope this helps,
Bruce
Bruce
 

Bruce,

I appreciate the link. I'll check out the analyzer results as this may be a Yahoo Mail issue - that's what I used to sign up the test user account with.

Thanks!

1 - 5 of 5