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I have a subscriber with the address of:? "username* = aol.com@ groups.io
and he gets all group messages as Spam.I have another subscriber with the same problem
but he has never complained and insists that the fault lies with Groups.io.

How can they simply fix their problem?
Is it in the wiki?

Thanks,
Richard

Hi

A wiki page is in progress -?/g/GroupManagersForum/wiki/Removed-for-spam

Frances
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On Tue, Jan 15, 2019 at 01:53 AM, ray_r.rm wrote:

How can they simply fix their problem?

I suspect that using the word "simply" is over optimistic, but the members concerned will have to mark each message marked as spam as not spam on their Mail Provider's UI in the hope that the mail provider eventually gets the message. Note that trying to do this using an email client is highly unlikely to work unless it is known (which isn't the same as "assumed") that the client feeds the information back to the mail provider's interface.

The email address you refer to is aol.com, and aol is known to be rather enthusiastic at marking Groups.io traffic as spam; there is a more complete list of mail providers that are known to operate feedback loops as a spam - reducing measure in the wiki entry that Frances referenced.

My own provider is also too keen to shunt things into the spam box, to the point where I felt forced to turn it off completely; fortunately the amount of "genuine spam" that I get is fairly small* so the impact of this change is (on balance) beneficial rather than detrimental.

Chris

* I know, I know, this is tempting fate...

The issue here is not so much getting messages as spam, although that is the symptom of another problem.
The = sign is not part of his real address which is just his username@....
Checking the subscriber list I find that his address is as above.
Somehow it gets added, probably by Groups.io.
Overnight, I asked him to delete himself, let me know, and I would Invite him.
Result is unknown at this time due to time zone difference.
Thanks,
Richard

On Tue, Jan 15, 2019 at 09:12 AM, ray_r.rm wrote:

The = sign is not part of his real address

That's a result of DMARC as implemented by AOL and others, as noted at /static/help#why-are-emails-from-some-people-changed-to-be-via-groups-io.

Duane
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I would also add that your @aol.com list member should include the list email address into their Contacts section in AOL as well.? I have an AOL email address, and I have not had any of the issues your list member is reporting.? I suspect it is due to her not having your list's email address in her Contacts section, as well as not managing her Spam folder correctly in AOL (i.e., not checking it regularly, and marking any legitimate emails as "NOT SPAM", which sends a message back to AOL to NOT black list those emails/domains.)? So, make sure she checks her Spam folder daily, and any groups.io emails that land in there need to be marked as "NOT SPAM", which will reinstate the to her Inbox.? VERY important step.? She does that enough, and AOL will get the message, and stop directing your list emails to her Spam folder :-)

Patty Sliney

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Patty S.

My doing a new invite did not work.
The = is still there.
I will send your Reply to the Subscriber.
I have a Yahoo address myself and the subscriber is not in my Contacts. At least I did not put it there.
But maybe it is there because I only have to type a couple of the first characters and all address with those first letters pop up for me to click on. I like that Yahoo feature!
There are many other aol and Yahoo address among my 700+subscribers.
None have complained.
Thanks for your info. I think that will solve the problem.
Richard