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Invitation not reaching desired recipient

Carys KilKelly
 

One of my friends uses aol and I have sent several invitations but they never reach her - not found in her spam or trash folders they just seem to vanish into thin air. My group is set up as invitation only membership and is not premium, Any suggestions as to what is going wrong? I have successfully invited other friends who use aol and they got their invites OK...? cheers!
Gerald Boutin
 

On Mon, Jun 25, 2018 at 09:08 pm, Carys KilKelly wrote:
One of my friends uses aol and I have sent several invitations but they never reach her - not found in her spam or trash folders they just seem to vanish into thin air. My group is set up as invitation only membership and is not premium, Any suggestions as to what is going wrong? I have successfully invited other friends who use aol and they got their invites OK...? cheers!

?Simplest scenario would be that your friend has given you an incorrect email address or isn't looking in the right place for emails. Can you get your friend to send you a direct email from the aol address and then reply to that (outside of groups.io) just to confirm the address and verify that it is working?

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Gerald
Carys KilKelly
 
Edited

Thanks for your reply - yes we've done that and I can send to her and she replies?straight away - it's very weird LOL I have been copying her in on group mail direct to her AOL inbox and that works!
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-------Original Message-------
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Date: 26/06/2018 16:06:02
Subject: Re: [GMF] Invitation not reaching desired recipient
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On Mon, Jun 25, 2018 at 09:08 pm, Carys KilKelly wrote:
One of my friends uses aol and I have sent several invitations but they never reach her - not found in her spam or trash folders they just seem to vanish into thin air. My group is set up as invitation only membership and is not premium, Any suggestions as to what is going wrong? I have successfully invited other friends who use aol and they got their invites OK...? cheers!

?Simplest scenario would be that your friend has given you an incorrect email address or isn't looking in the right place for emails. Can you get your friend to send you a direct email from the aol address and then reply to that (outside of groups.io) just to confirm the address and verify that it is working?

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Gerald
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Carys,

One of my friends uses aol and I have sent several invitations but
they never reach her - not found in her spam or trash folders they
just seem to vanish into thin air.
On your group's Invite page click the Sent Invitations button. That should give you the status of each invitation: Accepted, Sent, or Failed.

"Failed" will usually include the error response from the person's email service (or from Groups.io's outbound server, depending on the type of failure). That may tell you what you need to know to resolve the problem. Something akin to "User unknown" would hint at a typo in the address.

"Sent" means that the person's email service accepted delivery of the invitation. What happened to it after that is unknown - their service may have delivered it to their Spam or Trash folder, or it may even be sitting in the person's inbox unnoticed.

"Accepted" of course means that the person replied to, or clicked the link in, the invitation and is now a member.

Shal


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