Subscription Approval Problem
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I have a member who applied for membership, so I tried to reply by email to approve but the email bounced back. Meanwhile in the "Activity" log reads correctly "johnsmith@... for membership" Yet if I look at the Directory he is not listed as pending nor approved. So how can approve something I can't see? Kevin Conod kdconod@... |
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The Directory may or may not have people listed, depending on their Profile choices.? You should be looking at Admin > Members > Pending Members.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list |
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Good point - I did double-check and make sure I was looking at the correct directory in the Admin section but no dice. ? Kevin Conod kdconod@... From: Duane <txpigeon@...> To: [email protected] Sent: Sunday, February 18, 2018 11:04 PM Subject: Re: [GMF] Subscription Approval Problem The Directory may or may not have people listed, depending on their Profile choices.? You should be looking at Admin > Members > Pending Members. Duane |
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Kevin,
I have a member who applied for membership, so I tried to reply byI take it your received a "Subscription Approval Needed" email that you replied to. What error message did the bounce back contain? It is possible for a member who applies via web to open their Subscription Options and Unsubscribe (withdraw their request) before you reply. If he/she did the error response would be: 500 That subscription no longer exists. Most likely the person decidedHowever the Activity log should then say the member "left via web", sometime after the entry showing his/her application. Too, you would have received a "Subscriber has left" notification, if you have elected to receive such. Meanwhile in the "Activity" log reads correctlyDoes it say "via web"? or "via email"? So how can approve something I can't see?The real question is whether there was still an pending membership to approve. The error response to your attempted approval by email suggests that was no longer the case. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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That is the message I received and "subscribed?via web" does appear in Activity log... Yet he did not unsubscribe nor does "left via web" appear in the log.? In the end, its good now. I was able to send another invitation and the member accepted it this morning and all is well. Kevin Conod kdconod@... From: Shal Farley <shals2nd@...> To: [email protected] Sent: Monday, February 19, 2018 3:04 AM Subject: Re: [GMF] Subscription Approval Problem Kevin, > I have a member who applied for membership, so I tried to reply by > email to approve but the email bounced back. I take it your received a "Subscription Approval Needed" email that you replied to. What error message did the bounce back contain? It is possible for a member who applies via web to open their Subscription Options and Unsubscribe (withdraw their request) before you reply. If he/she did the error response would be: > 500 That subscription no longer exists. Most likely the person decided > to unsubscribe. However the Activity log should then say the member "left via web", sometime after the entry showing his/her application. Too, you would have received a "Subscriber has left" notification, if you have elected to receive such. > Meanwhile in the "Activity" log reads correctly > "johnsmith@... for membership" Does it say "via web"? or "via email"? > So how can approve something I can't see? The real question is whether there was still an pending membership to approve. The error response to your attempted approval by email suggests that was no longer the case. Shal |
Kevin Conod
Duane
Shal Farley