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You may want to remind your member that logging ?in through requesting a link is a standard way of getting to your group homepage. Clicking on the emailed link logs you in for 30 days on that device

Thank you Francis and Bruce for your replies.? Sorry for not responding earlier but it took a while to get this resolved. I shared your suggestions with the member but he indicated that these did not

Christos, There's an exclusion from masking addresses in the groups.io domain. Because those are (were) never user addresses. This predates the munging of addresses for DMARC. So it appears that's a

Thank you Frances and Andy! I apologize for my senior moment! LOL I missed that member notification tab when looking for the welcome message.Apparently I knew about it initially because I added a

There is a canned welcome message to unrestricted groups or to a member approved for a restricted group. But you can edit that message - in Admin, Settings, Member Notices tab. See

Yes, they will receive a standard Groups.io boilerplate message which you can customise but cannot stop (it's a legal requirement in some jurisdictions). They will also receive a Welcome member notice

When someone subscribes to your group, do they receive an email notification that they are now subscribed? If so, is it possible to edit what the notification says? As in, can text be added to it? And

Andy's point is important though - the member needn't have created a new account. " If she wants to change her GMail address to an Outrlook address, there should be no need 'to join again'. ?Simply

Sounds to me like a bad case of impatience for you and the member.? Lots of things can affect the time it takes to get an account set up and working. Duane -- Lots of detailed information can be

Hi Donald I don't know. groups io just took several hours to approv her, or to give out the notification I am still getting messages from groups io a bit later than usual Thanks Sugar

Hi I honestly don’t know what happened. All of a sudden she was on Groups io just took a couple of hours Thank you Sugar Sent: Saturday, June 4, 2022 4:14 PM To: [email protected]

What was the problem? Donald

Yes, please tell us, as it also helps the ones who replied with suggestions so they know which one worked. Cheers, Christos

Telling us what the underlying problem was would be much more useful than just saying it's resolved.? It could help someone else in the future. Duane -- Lots of detailed information can be found in

Sugar, A few things come to mind. I'm not sure how this works and whether it's applicable to your group, but if it's a group created with the limited-membership feature (after Feb-2021), could it be

You don't say what the GMail or Outlook.com issues are so it's difficult to assess.? If she wants to change her GMail address to an Outrlook address, there should be no need 'to join again'.? Simply

Thanks all The issue with that member with outlook.com has been resolved Sugar

That is a email address domain, that is good for going to spam. Please check her spam folder.

Hi all I have a member on my group. She had g mail issues, so switched to outlook.com She has tried to join again with the correct e mail and I've tried to invite her No luck Is there something else?

Hi All, Here are the instructions for the P2G? YG! to Groups.io transfer program. http://www.personalgroupware.com/groupmanager/P2G-instructions.txt Any questions just contact me directly