On Tue, Feb 20, 2024 at 09:11 AM, Pete Cook wrote:

Am I correct that a member in a hard bounce state (red "B") cannot post messages to the group?

Pete -- As others have said, this is hard to test, because it's hard to create the problem. My recollection, however, is that such accounts cannot post.

This makes sense given that bouncing accounts also do not count against your group (within the groups.io pricing structure). An extensive check of your activity log could confirm or refute this.?

Keep in mind that a bouncing member can log into their account and unbounce by clicking on the red banner warning. They can then proceed to immediately resume posting from the web site even if their email address still isn't accepting groups.io email.

Hope this helps,
Bruce

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On Tue, Feb 20, 2024 at 02:11 PM, Pete Cook wrote:

Am I correct that a member in a hard bounce state (red "B") cannot post messages to the group?

As Bouncing is related to email delivery, I don't see why a member could not post by email as well but I haven't tested it.

I'd tend to also agree that they would be able to send messages in, they just won't receive them.? However I'm not sure if we could test it, easily anyway. I wonder how one can induce a test address to go to red bounce, and if so, how long it would take, after all there's a certain existing condition (a bug more-or-less), where invalid addresses do not go to red bounce as they should if the messages sent to them are very few and far in between, see my question no.4 and Mark's reply right below it.

Cheers,
Christos

On Tue, Feb 20, 2024 at 03:46 PM, Rob wrote:

All of the needed files are uploads into our files folder.
That help?

Well, lemme see...that was more than two months ago...

My previous suggestion stands:? If the problem persists, make sure they're actual files and not links to some other storage location that has since gone dead or requires some kind of authentication. Such "files" have a different icon and File Type (see appended screenshot).

Failing that, a screenshot of exactly what you're seeing would aid us in troubleshooting.

Hope this helps,
Bruce

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Hey Bruce,

All of the needed files are uploads into our files folder.
That help?

Rob

@Bruce@Andy

Thanks! ?Setting the #Tag and moderating the Topic works perfectly for what I need!

-k

Alan

Are they perhaps also status “Bounce (red B after the name) and not receiving emails from the gio system but do when they are sent from your email account?

The only way that you, yourself, can revalidate member addresses is if you had their passwords and signed into their accounts (web or mobile app) for them.?

I’ve posted three messages “DO NOT EMAIL ME TO “Keep me on the list.” ?I cannot do anything about this, you MUST log into your account to revalidate the address”. ?IN BOLD, repeated twice. ?This week I got two “Keep me on the list.” ? Yah can’t fix dumb.?

On Tue, Feb 20, 2024 at 02:11 PM, Pete Cook wrote:

Am I correct that a member in a hard bounce state (red "B") cannot post messages to the group?

In the Member's Manual it states that a member can login and read/post messages from there when their account is bouncing.? As Bouncing is related to email delivery, I don't see why a member could not post by email as well but I haven't tested it.

Regards
Andy?

Am I correct that a member in a hard bounce state (red "B") cannot post messages to the group?

Many thanks,
Pete

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In addition, I would check (how?) to be sure the message isn't a phishing attack.? Saying it appears to be not connected to the January event suggests additional caution.? With the overall RI issue being well known, it makes for a tempting target for attack.

Greg

On Mon, Feb 19, 2024 at 11:27 PM, Lost Coast Kennel Club wrote:

A number of the members of my group Lost Coast Kennel Club are getting emails from groups.io to confirm their email addresses.?
This appears to be separate from the RI/RS issue in January.? Does anyone know what this is about? I am not seeing an outgoing message asking them to do this, but I see their replies confirming their email. Not sure if this was originally sent to just one new member and others are just confirming in a chain reaction.?

First of all, I am quite sure it is related to the reverification requirement.?
If you go to Admin, Members, and use the filters, you will see how many in your group must reverify their Groups.io account. I bet very few of your members must do it.

My suggestion - temporarily put everyone on Moderate if your group is unmoderated.
Have your list of those that do still need to reverify.
Prepare a message in Admin, Settings, Member Notices, Reject Notice to send to the person when rejecting the message, ?saying that they do not need to reverify.
/helpcenter/ownersmanual/1/managing-member-notices/rejected-message-notice?single=true

Also if they are one of those that must reverify, suggest they log into the group and that will reverify their account.

You can also send a message to all members. I thanked them for signalling that they wanted to stay with the group. However that doesn't reverify them. They must log in so that the Groups.io software knows!?

When the traffic dies down, go back to your usual unmoderated (or stay moderated).


Frances

?
--
Help available from Groups.io help and GMF wiki.

?

A number of the members of my group Lost Coast Kennel Club are getting emails from groups.io to confirm their email addresses.?
This appears to be separate from the RI/RS issue in January.? Does anyone know what this is about? I am not seeing an outgoing message asking them to do this, but I see their replies confirming their email. Not sure if this was originally sent to just one new member and others are just confirming in a chain reaction.?

Tina - LCKC

On Mon, Feb 19, 2024 at 07:46 AM, Alan Warshawer wrote:

I thought I could fix the?problem by deleting them?and then inviting them?to join.? However, after rejoining, they still have "RI" after their name.

Alan -- RI is an account status, not a subscription status. Any remedy requires action by the account holder (in this case, logging in, as Andy mentioned).?

For the record, so is Bouncing and Bounced. Not Confirmed is also an account status, but admins of paid groups can manually confirm subscriber's accounts...which seems inappropriate, or at least inconsistent. But it is what it is.

Regards,
Bruce

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On Mon, Feb 19, 2024 at 11:00 AM, Peter S. Shenkin wrote:

they can also opt for a digest, which?means a bunch of emails sent in one larger email about once a week

On Groups.io, it's when 12 messages are 'ready' (based on any advanced options chosen) or every day at 6 a.m. local time.

Duane
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On Mon, Feb 19, 2024 at 11:41 AM, KWKloeber wrote:

Except “no email” delivery preference, I presume?

Correct, but you can disable that option as a group setting.

Bruce

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They also bypass any subscription setting (digest/summary/whatever) and will be delivered as individual

@Bruce
Except “no email” delivery preference, I presume?

On Sun, Feb 18, 2024 at 07:55 PM, KWKloeber wrote:

My experience is that once the OM is posted, the checkbox is no longer available for follow up messages posted by the Mod.?

Correct...only messages initiated via New Topic will have that checkbox available.?

Do I understand it correctly (someone verified?) that ALL REPLIES to a Topic hashtagged w/ Send as Special Notice, are also sent with the [Special] prefix?

Yes. They also bypass any subscription setting (digest/summary/whatever) and will be delivered as individual emails.

Regards,
Bruce

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On Mon, Feb 19, 2024 at 12:46 PM, Alan Warshawer wrote:

I thought I could fix the?problem by deleting them?and then inviting them?to join.? However, after rejoining, they still have "RI" after their name.

? ? How do I get them back receiving our messages?

?

You can't do that yourself. They need to login to the Groups.io site to re-verify their accounts.

Regards
Andy

On Mon, Feb 19, 2024 at 10:08 AM, KWKloeber wrote:

Do I understand it correctly (someone verified?) that ALL REPLIES to a Topic hashtagged w/ Send as Special Notice, are?also sent with the [Special] prefix?

Only Owners/Mods can send messages that end up with the [Special] prefix.? The hashtag properties determine if a member can reply to that:


If Replies by Mods Only is not checked then the email reply from a member can contain the 'special' hashtag but the outgoing message is not sent as [Special] because only Owners/Mods can send those.

If a Member emails a reply and the Replies by Mods Only is checked, then they receive a failure notice with the message:



I think this is slightly misleading as it implies that removal of the offending hashtag from the subject line means that the message would be accepted but as a hashtag is a topic property, removing the hashtag from the subject line of a reply message has no effect and results in the same rejection message.? I'll flag that on Beta to see if the wording can be revised.

Regards
Andy