On Sun, Aug 6, 2023 at 07:25 PM, Jim Allen wrote:

I don’t know what else to do but get assistance.

Sign in with the other account that you have as an owner.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Sun, Aug 6, 2023 at 07:25 PM, Gabe Goldberg wrote:

removed for bouncing on the same day, a day when there were no messages logged as being sent to the group

Bouncing isn't related to only your group.? They could have bounced on any group they belong to.? BTW, bouncing has nothing to do with the spam reporting.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

I found the email and clicked the link to be added back to the group. Nothing happened other than I got an email that said my membership is waiting for approval. Frustrating. I was in the process of adding another individual as a moderator.

I don’t know what else to do but get assistance. ? I will have to wait for it I guess.?

?

Sure. But seems striking coincidence coincidence for two people removed for bouncing on the same day, a day when there were no messages logged as being sent to the group. One of them said he gets a couple "bouncing" messages a week (!) and just immediately unbounces himself.

Clearly, neither person marked something as spam but their ISPs might have. Even though there weren't any messages that day, and the two on the day before were benign. So it's puzzling.

On Sun, Aug 6, 2023 at 05:58 PM, Gabe Goldberg wrote:

hard to see why they'd trigger an ISP's bouncing them

Bouncing can be caused by a lot of things - a connection timeout, a full email box, etc.? Not much anyone can do about that.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

August 1:

Email to is bouncing via system	Aug 1
Email to is bouncing via system	Aug 1

Phil immediately unbounced his messages; Jim took several days, asked whether Bouncing message was legitimate.

They're on very different ISPs

More strangeness, Messages for the list shows no activity between July 31 and August 4.

The two notes sent July 1 -- one from me -- seem unremarkable, hard to see why they'd trigger an ISP's bouncing them. Mine had link to legitimate website, the other has a small image.

-- 
Gabriel Goldberg, Computers and Publishing, Inc.    
[Personal information redacted by moderator]

On Sun, Aug 6, 2023 at 03:19 PM, Jim Allen wrote:

I had two emails pointing to this group...? I have no access to it.

Since you were removed for marking a message as spam, even though it may have been your email provider that actually did it, then it's up to you to reinstate yourself.? A message was sent to you when you were removed, so just click on the link in it.? It could be in your spam/junk folder as Christos said.? If those were the only 2 owners, then both of them would not have been removed.? Groups.io will never remove the last owner.? Have you logged in with both email addresses?

I need to talk to someone at groups.io.

There is only 1 'someone' at groups.io and he's on vacation for a few days.? You'll either need to fix it yourself, as is intended, or wait for him to get back.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

Duane,
I had two emails pointing to this group. Every initial post is and has been approved by the owner or moderator. All return replies are addressed to the original sender.?

this a very active group. The history has my email all over in it. ?I have no access to it. I need to talk to someone at groups.io. ?It would be an easy fix.?

help please.?

jim?

On Sun, Aug 6, 2023 at 02:23 PM, Jim Allen wrote:

So who and how do I contact anyone to correct this?? ?It looks like i was removed for marking something spam.? ?NEVER DONE THAT!

Who can actually help?

In that case, it's up to you to fix things.? If you were actually removed from the group, then there's another owner that could help you.? If the only other owner is also an email address of yours, then you may need to log in with it.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

开云体育

I woke up this morning and am no longer the owner.? I had to different emails as such both have been deleted.? Why?? I want my group back.

(this part posted on Group_Help)
On 2023-08-06 14:45, Jim Allen via groups.io wrote:

So who and how do I contact anyone to correct this?? ?It looks like i was removed for marking something spam.? ?NEVER DONE THAT!
Who can actually help?? I have reapplied to the group, but no one there to approve me!

You didn't told us this bit, i.e. that you received an email from groups.io stating you were "removed because of spam".? It is important to provide all info when trying to troubleshoot issues as it will help fix the problem better and faster.? Here's the pertaining info from the manual:
/helpcenter/membersmanual/1/working-with-group-messages/responding-to-a-you-have-been-removed

This doesn't mean you did it, the ISP's spam filter most likely thought one message from your group was "spammy" and marked it as spam and due to the feedback loop mechanism groups.io was notified and removed you from the group.? Alternatively, you did it but accidentally, many online email clients place the Delete and Spam/Junk button right next to each other so it's easy to click the wrong one by mistake.

In either case, find that email and click on the resubscribe link in it and your account should be reinstated, although not sure about this since said you reapplied to the group, I don't think we've run into this before.

While at it, look in your spam/junk folder (should do that once a week or so in any case) and if you find any messages from groups.io in there mark them as not spam/junk and if they don't get automatically moved to the inbox, move them there manually.? This should train the spam filter to not route groups.io messages there.? You can also whitelist groups.io, google how to do this for msn.com email.

Finally, one trick admins do is create a second admin account to use for fixing things in the case the primary admin account has problems.? When your main admin account is reinstated, create another account somewhere, maybe Gmail so it's separate from MSN, then add it to the group as a second (backup) owner.

Cheers,
Christos

Sun, 06 Aug 2023 10:11:03 -0700, "Frances" <frances@...>, wrote:

Are there other owners? Groups.io won't allow an owner to withdraw if there isn't.
What happens when you send an email to:
[email protected]
Frances

After adding my new eMail snetram@... as owner at [email protected] I
deleted the old one snetram@.... After that all my groups disappeared.
I was the only owner at [email protected] and cannot join.

I am a little disappointed as I have written twice before about this but never
saw my post here or any reply to it or got a message the moderators rejected it.

So who and how do I contact anyone to correct this?? ?It looks like i was removed for marking something spam.? ?NEVER DONE THAT!

Who can actually help?? I have reapplied to the group, but no one there to approve me!

This sucks!!

JIm Allen

I had two separate email accounts set up for just this reason and it looks like both are gone!!!!

Jim

开云体育

Hi Jim, did you have somebody else as another owner? If so, they may have accidentally removed you perhaps? You might want to reach out to that individual.

On Sun, Aug 6, 2023 at 01:04 PM, Jim Allen wrote:

I woke up this morning and am no longer the owner.? I had to different emails as such both have been deleted.? Why?? I want my group back.

I see that the last post by you on your group was July 15.?
Are there other owners? Groups.io won't allow an owner to withdraw if there isn't.
What happens when you send an email to:
[email protected]

Frances
?
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Help available from Groups.io help and GMF wiki.

?

I woke up this morning and am no longer the owner.? I had to different emails as such both have been deleted.? Why?? I want my group back.

Jim Allen

[email protected]

On Fri, Aug 4, 2023 at 07:25 PM, coprosowner wrote:

We have repeatedly sent the 157 members (was 200) bounce probes only to find out that the bounce message is going into their junk folder.?

How do you know it went to junk, unless someone told you that??And if they have checked, and found the message there, why didn't they click the link?

We don't believe the bounce probes are effective since they are destined for the junk folder and unless the receiver looks there regularly, they never get the message.?

I suggest you not obsess about bouncing members (or generally get all caught up in the number of subscribers). Those who contact you to complain are worth your effort and you can do some hand-holding at that time. Conversely, if you lose 150 members who aren't participating anyway, you really haven't lost much.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

My group has never been more than 250 members in its 20-year history, and generally has never had more than three bouncing members at a time, over time. I've sent bounce probes many times over the years, but not often has that brought bounced member back to the group. Because I know the email link might go into a spam folder and be overlooked, I send a personized email with my none Groups.io address to these members telling them are bouncing, figuring if they don't receive and respond to my personal email, then these members have a problem they are going to have to resolve on their own.

Don

On Fri, Aug 4, 2023 at 06:25 PM, coprosowner wrote:

We don't believe the bounce probes are effective since they are destined for the junk folder

Not if they use a well performing email service that will deliver them as they should.? It sounds like it would also be worth your time to explain to members how this works so they will know what to expect.? Even a link to the bouncing section of the Members Manual or the FAQ could help.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

We are still experiencing this issue as well.? We have repeatedly sent the 157 members (was 200) bounce probes only to find out that the bounce message is going into their junk folder.? As a result we sent out 200 individual messages (11 at a time)? via our gmail account (we couldn't bulk email all 200 due to gmail restrictions).

We don't believe the bounce probes are effective since they are destined for the junk folder and unless the receiver looks there regularly, they never get the message.??

Very frustrating.
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CoProS Owner