开云体育

On 2022-10-18 09:36, Donald Hellen via groups.io wrote:

You mention they have Yahoo email. If they're using the Yahoo Mail phone app,
it's notorious for having the delete message button next to the spam button.
... making it all too easy to tap the wrong one. 

It's not just Yahoo, it others do too, AOL, Gmail, even Thunderbird in the message reading pane, thankfully there's an add-on that allows you to change that.? Outlook.com at least places the Archive button in between them two.

At some point in time in the past some UI guru thought it would be a great idea to have them right to each other and it has unfortunately stuck and propagated.

Cheers,
Christos

Mark . . .

On Mon, 17 Oct 2022 18:02:31 -0700, "Mark Murphy" <mark@...> wrote:

A member of my premium group was unsubscribed "because digest message #479 was marked as spam" by them or their provider (yahoo).

What Bruce said, but I'll add it really wouldn't matter what was in the message.
Here's why.

You mention they have Yahoo email. If they're using the Yahoo Mail phone app,
it's notorious for having the delete message button next to the spam button.
I've had members accidentally press the spam button when they only wanted to
delete the (already read) message. That triggers the feedback loop and
unsubscribes them.

I don't have the image handy but one member took a screen capture of those
buttons and they are indeed very close to each other, making it all too easy to
tap the wrong one.

If they're not using that app, then they allowed a GIO message to remain in
their spam folder long enough that Yahoo deleted it and triggered the feedback
loop, or they did actually mark the message as spam. They should be able to
train the email system to recognize GIO messages as not spam by dragging the
message from the spam folder into the inbox, or by whitelisting GIO messages if
that's what's happening.

My guess, though, is that they're using the app and they tapped the wrong
button.


Donald



----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

On Mon, Oct 17, 2022 at 09:17 PM, Mark Murphy wrote:

I do not receive digests. Is there any way to see what was contained in "digest message #479"?

Unfortunately, no.

Group owners often assume that everyone receives the same digest at the same time. But digests are actually specific for each individual, based both on their time zone (i.e.: what messages have accumulated before 6 AM local time) and when they started receiving them.

If you were to switch to digest mode today, your first one would be Digest #1, not 480.

Regards,
Bruce

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To edit the invite notice go to Admin, Settings. Choose the member notices tab. Choose invite. You can add text wiith formatting if you wish to customize it. Be sure to save it ?

Frances
--
Help available from Groups.io help and GMF wiki.

?

Hi all

I have a problem when trying to merge two threads.? The system seems to have hung on one particular merge (which did work OK) and when I try to start a new merge, it just refers back to the original thread that I wanted to merge.??
I even tried creating a dummy thread so I could clear the merge, but when I try it just goes to a blank screen.
Any thoughts?

Thanks
Steve M

Bob,

In this case, there is no interest in adding these emailers to the group membership.

The Groups.io group is for a small core group that are elected to take responsibility for the organization as a whole. However the small group wish to be able to receive emails in their groups.io account which have been forwarded from their email address.

The email integration seems to be working!

Frances


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Help available from Groups.io help and GMF wiki.

?

Frances,
In our Premium Group, screen people after receiving an application.
At the same time our Application form generates a welcome email to an integration point in the group which is moderatedd.
If, after reviewing the application, they are considered ok,the moderator Direct Enrolls the person and unmoderates the pre built "please welcome (given name, city, state, counttry), who wishes to "yada'yada". which cues members to welcome them to the group.
--
Bob Bellizzi
[email protected]?online? support? group for corneal dystrophy patients & caregivers
?

Bruce,

Thanks, setting up an integration for outside emails from an email address works beautifully. Basically it forwards mail to the Groups.io account from that outside email address and then is moderated as selected.

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开云体育

Nichole,

This looks to me like the person (or email client) replying added a second instance of the #introduction hashtag to the message subject, that would create a separate topic thread as the subjects don't match anymore.

Do this, in that message with the double #introduction in the subject you posted in the screenshot, click on the More menu and select View Source.? Scroll down until you find the Subject: header.? I have a feeling it will either say,

Subject: Re: #introduction #introduction

or with no Re:,

Subject: #introduction #introduction

You would then need to contact that member and find out what they did which caused the double hashtag in their reply.

I second Bruce's suggestion of adding a group subject tag it makes things easier for email users who subscribe to more than one group.

Cheers,
Christos

On Thu, Oct 13, 2022 at 01:01 PM, Nichole Arp wrote:

Hi! My listserv is having a problem with replies to posts that have the #introduction added to them and I'm not sure why. The problem is that when someone replies to these posts, the listserv does not add it to the original thread.I thought it might have to be something wrong with our #introduction settings but they look fine.

Picture below of reply to original post with the #introduction to show you an example. You can see it is split off the original thread even though it is a reply and for some reason groups.io made the subject #introduction#introduction.

Nichole -- Try as I might, I am unable to make this happen.?

What email client are you using to reply? Does it happen when you reply using the web interface? Does it happen with everyone, or just select people??
?
The only thing I can suggest at this point is to create a Subject Tag for the group. That will put something in the subject line of emails (in addition to the lone #introduction hashtag), and maybe that will help any misbehaving software to play more nicely with each other. But I have to acknowledge that's nothing more than a wild guess.

Ref:?/helpcenter/ownersmanual/1/customizing-group-settings/general-settings?

Good luck,
Bruce

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Hi! My listserv is having a problem with replies to posts that have the #introduction added to them and I'm not sure why. The problem is that when someone replies to these posts, the listserv does not add it to the original thread.I thought it might have to be something wrong with our #introduction settings but they look fine.

Picture below of reply to original post with the #introduction to show you an example. You can see it is split off the original thread even though it is a reply and for some reason groups.io made the subject #introduction#introduction.

The last picture is of the #introduction settings (sorry I couldn't get it all in the screen shot).

Thank you for reading and for any advice you can provide.

Sincerely,
Nichole Arp
Parent to Parent of CO






kk

Thanks, Bruce. I've direct added him. It sounds like he may no longer have the password.

Dano
___________________________

Thanks. I fed this back.

We had a similar problem with the same person's picture attachments a few months
ago.

Donald



On Wed, 12 Oct 2022 14:39:19 -0400, "Christos Psarras" <christos@...>
wrote:

The reason for this is that these "images" are not JPEGs, they are RDF
files but with the JPG extension for some reason, the file header starts
correctly for a JPG for the first few bytes but then it goes astray into
RDF land.? I suspect the sender did something incorrectly, maybe some
image copy+paste or something, you may want to ask the sender how they
embedded those images, and/or send you the email they sent to the group
or resend it directly to you, maybe it will shed some light as to what
happened.

----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

The reason for this is that these "images" are not JPEGs, they are RDF files but with the JPG extension for some reason, the file header starts correctly for a JPG for the first few bytes but then it goes astray into RDF land.? I suspect the sender did something incorrectly, maybe some image copy+paste or something, you may want to ask the sender how they embedded those images, and/or send you the email they sent to the group or resend it directly to you, maybe it will shed some light as to what happened.

Cheers,
Christos

I remember we had some issue with this before and it went away. I received a
post in one of my groups that had 3 pictures attached, but they were so severely
pixilated I could not make out what they were supposed to be pictures of.

I went to the group web site and saw placeholder boxes in the message but no
pictures.

Is anyone else seeing this? This is the message. I think non-members can view
this. On the site you won't likely see the pictures.




Donald


----------------------------------------------------
Some ham radio groups you may be interested in:
/g/ICOM /g/Ham-Antennas
/g/HamRadioHelp /g/Baofeng
/g/CHIRP

On Wed, Oct 12, 2022 at 06:34 AM, Bruce Bowman wrote:

You've done nothing wrong; it's just that he's already begun using that new email address somewhere within groups.io.

If all they've done is create an account using the new email address and not actually used it to join any groups, they could delete the account and you could change the address on your group.? This would also resolve the problem of them not having 'ownership' of previous messages/files/etc. that they've posted.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.

On Tue, Oct 11, 2022 at 02:26 PM, Frances wrote:

I wonder if anyone has any suggestion or insight on this.

A group gets their emails redirected from an email address to their Groups.io account.?

Sometimes a non-member message is rejected as spam, and not held for moderation.

Frances -- If the group is Premium (or legacy Basic), try setting up an email integration and have the forwarder send its mail to the integration address (not the group posting address). This should bypass the spam filtering that is otherwise applied to non-members...and the moderation, too.

If you still want such posts to be moderated you can do that via the integration settings...or simply set the #email hashtag to Moderated.

Ref:??/helpcenter/ownersmanual/1/managing-integrations-with-outside-services/email-integrations?

Hope this helps,
Bruce

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On Wed, Oct 12, 2022 at 07:22 AM, D R Stinson wrote:

Having done the preliminaries, I went in to his account and changed the email address and then clicked on "SAVE" at the end. After waiting a bit, the system comes back up the the email address box and gives the error message, "That email address is already registered."

The new email address is not in use in the group in question. What's happening and what have I not done correctly?

You've done nothing wrong; it's just that he's already begun using that new email address somewhere within groups.io.?

If he has a password set up for the original sbcglobal.net address, he can still log in and merge accounts. You can't do that for him.

If he doesn't have a password set up for the older account (and thus cannot log in), or if he's not comfortable with the account merge process (which has its own quirks, see ) things get more problematic. The simplest path forward is probably to just Direct Add him a second time using his new email address. Whether you subsequently remove the bouncing sbcglobal subscription is up to you.

Hope this helps,
Bruce

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