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Date

Re: Non-subscriber receiving group posts

 

On Sat, Nov 21, 2020 at 03:25 PM, Cleveland Park Editor wrote:
The only clear connection I see in all these cases is that the non-member who is receiving the unwanted messages from Groups.io always has an AOL.com email address.
I suspect that it's also only groups that have public archives, but can't confirm that.? Are yours public?? We know Tom's are.

Duane
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Re: Non-subscriber receiving group posts

 

This is the problem I wrote about in message #????(Nov 3) under the subject line "People are asking me to remove them from my group....but they are not members!".

Since then I have received one or two complaints a day from non-members who have somehow been sent messages from my neighborhood discussion forum. I always write back and explain that I don't know how they are getting messages, that they are NOT subscribed to my group, and I'm very sorry this has happened. Then I tell them I would like to get to the bottom of it, and I ask them to forward to me any message they've received from my group. So far I've been sent six or seven messages by these non-members. It's always some random thing -- a group member posting a recommendation for a contractor, or someone giving away a rug -- that kind of normal, everyday message that my listserv runs all day long. The sender of the message in question is always a neighbor, a reliable poster -- not someone who would be forwarding messages to non-members to do some sort of mischief. So that's a dead end.

Also, twice the message that the person has chosen to forward to me comes not from my group, but from some OTHER group at Groups.io. One time the message came from an electrical engineering group. The other time it came from a cat group. I wrote back to the person in each case and let them know they need to alert the group owner of that group. Actually, I don't see how the group owner of any other group could know what's going on either. But at least it's clear to me that some hacker or mischief-maker isn't targeting my group specifically; this appears to be a problem affecting many groups throughout Groups.io.

The only clear connection I see in all these cases is that the non-member who is receiving the unwanted messages from Groups.io always has an AOL.com email address.

I'm getting more and more frustrated as this problem continues.

Tom, if you have made any headway in figuring out what's going on -- or if any other group owners have any insight -- please share!

-Peggy Robin
Owner, ClevelandPark - a Washington, DC neighborhood discussion group


Re: I keep having to approve my own messages. Why?

 

On Sat, Nov 21, 2020 at 11:41 AM, Frances wrote:
You can change your moderation status - in Admin, Members, Posting Privileges.
However some groups prefer to keep everyone on moderation. Gives you a chance to re-read your own posts before they go out.
I was assuming that members' messages in your group are moderated and that you thought yours as owner / moderator, shouldn't be. If messages are moderated in your group, yours are by default. If you don't want your own messages to require moderation, you will need to change your settings as I mentioned.

Frances
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Re: I keep having to approve my own messages. Why?

 

On Sat, Nov 21, 2020 at 04:26 PM, Kayelle Allen wrote:
I have checked every setting I can think of and there is nothing saying I've ever put myself on moderation or have any limits.
1: Does your group allow non - members to post?
If yes...
2: Are you perhaps sending from an email address that is different to that you have registered for your Account?
If no...
3: Do you have another moderator who might have changed one of your settings?

Chris


Re: I keep having to approve my own messages. Why?

 

Lately, when I post a message on a group that I created and am the owner of, it shows up under pending / needs approval. I can then approve the message I just sent, and it goes through. I have checked every setting I can think of and there is nothing saying I've ever put myself on moderation or have any limits. So how do I get that to stop??

You can change your moderation status - in Admin, Members, Posting Privileges.
However some groups prefer to keep everyone on moderation. Gives you a chance to re-read your own posts before they go out.

Frances

Posting Privileges

Use Group Moderation Setting
Override: not moderated
Override: moderated
Override: new member moderated
Override: not allowed to post
Override: moderate the first message of every topic this person starts
Override: moderate all messages of every topic this person starts
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GMF wiki for help.?Search box at the top of each page.

Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.


I keep having to approve my own messages. Why?

 

Lately, when I post a message on a group that I created and am the owner of, it shows up under pending / needs approval. I can then approve the message I just sent, and it goes through. I have checked every setting I can think of and there is nothing saying I've ever put myself on moderation or have any limits. So how do I get that to stop??
Appreciate any help.

Kayelle Allen
Science Fiction Author
www.kayelleallen.com


Re: Non-subscriber receiving group posts

 

On Fri, Nov 20, 2020 at 08:37 PM, Tom Madden wrote:
The person shown in the footer
One other thing I'd check.? If there are any "live links" in the footer, either hover or check source code to see if maybe it's a phishing email.? I seem to remember someone getting one of those not too long ago.? They use a message from a group with public archives, then attach their own footer in hopes of catching someone unawares.

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki


Re: Non-subscriber receiving group posts

 

On Fri, Nov 20, 2020 at 09:37 PM, Tom Madden wrote:
The person shown in the footer isn't subscribed either. I'm certainly at a loss.....
This is your group, right??/g/PassengerCarList/topics
So your group's message archive is public. ?But I don't see how there can be a footer in the email she receives unless it is sent / forwarded by a member through the group. Very puzzling.

Frances

?
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Re: Non-subscriber receiving group posts

 

On Fri, Nov 20, 2020 at 03:12 PM, Duane wrote:
On Fri, Nov 20, 2020 at 03:51 PM, Tom Madden wrote:
Says it began "a month or so ago" and she just deletes the messages. That's a workable but not acceptable resolution.
That's about all she can do.? Someone that's subscribed to your group is sending/forwarding the messages to her.? Should be the person shown in the footer.? Either that or AOL has serious problems (wouldn't be the first time.)
The person shown in the footer isn't subscribed either. I'm certainly at a loss.....

Tom Madden
?


Re: Additional Owner

Bruce W Fairhall
 

¿ªÔÆÌåÓý

Thank you for all the fast replies!? Appreciated!

As he had not logged in before, having joined by subscribe email request, then I assumed he would not therefore have a password, and I wondered what the process would be so he could log in, to "act like an owner."

I'll send him your reply, Joseph.

I had looked at the Rights and decided what was there for Owners was OK.

On the road again ...


Bruce Fairhall

On 21-Nov-20 12:40 am, Ken Cameron wrote:

Bruce,

Keep in mind that being an owner on a group is not a different login. It is
just different access to the same login. When he accesses the group via the
web, he will have those additional rights and permissions tied to that
login.

-Ken Cameron, Member JMRI Dev Team














Re: Accidental destruction of a group

 

On Fri, Nov 20, 2020 at 06:22 PM, lee wrote:
If a member of a group posts a message that Groups.io determines to be SPAM, I believe that member is automatically removed from the group.
That only happens if they mark a message FROM GIO as spam, not sending a message, and then only with certain email services.? (GIO doesn't do any spam checking on incoming emails.)? I don't believe the ONLY owner is ever removed this way.? If there were another owner, then they may be removed.

Duane
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The official Groups.io user documentation is in the Groups.io Help Center.
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Accidental destruction of a group

 

If a member of a group posts a message that Groups.io determines to be SPAM, I believe that member is automatically removed from the group.
?
If that member is the only Owner of the group, Is the group destroyed?
?
The message may not have been Spam but only thought to be by whatever criteria is used.?

If this is the case, it is important that every group have at least two owners.
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More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

Mod's note: deleted footer


Re: Non-subscriber receiving group posts

 

On Fri, Nov 20, 2020 at 03:51 PM, Tom Madden wrote:
Says it began "a month or so ago" and she just deletes the messages. That's a workable but not acceptable resolution.
That's about all she can do.? Someone that's subscribed to your group is sending/forwarding the messages to her.? Should be the person shown in the footer.? Either that or AOL has serious problems (wouldn't be the first time.)

Duane
--
The official Groups.io user documentation is in the Groups.io Help Center.
GMF's Unofficial Help Wiki: /g/GroupManagersForum/wiki


Re: Non-subscriber receiving group posts

 

On Fri, Nov 20, 2020 at 02:31 PM, Frances wrote:
On Fri, Nov 20, 2020 at 03:55 PM, Tom Madden wrote:
When I told her there was nothing to unsubscribe she forwarded two example posts to me. One was from my group and the second was from a different group. The address associated with the Unsubscribe link is different from the one she emailed from (both are aol addresses). Something seems to be going on that involves more than just my group. Why would messages be going to someone who isn't a subscriber??
You didn't say whether she was subscribed with the forwarded email address. Check that.
She is not subscribed from either address. I followed up and she said the forwarded email address isn't hers.?My group requires approval of all new subscribers and neither address came by that route.?So she's receiving emails at an address that isn't hers, from multiple groups that neither she nor the forwarded address is subscribed to. Puzzling. The forwarded address is parkaralan@...,?which she doesn't recognize at all. She's not being belligerent or anything. Says it began "a month or so ago" and she just deletes the messages. That's a workable but not acceptable resolution.

Tom Madden


Re: Non-subscriber receiving group posts

 

On Fri, Nov 20, 2020 at 03:55 PM, Tom Madden wrote:
When I told her there was nothing to unsubscribe she forwarded two example posts to me. One was from my group and the second was from a different group. The address associated with the Unsubscribe link is different from the one she emailed from (both are aol addresses). Something seems to be going on that involves more than just my group. Why would messages be going to someone who isn't a subscriber??
You didn't say whether she was subscribed with the forwarded email address. Check that.

Frances
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Check out the?new groups.io Help Center??Use your browser to search or download?the PDF.


Non-subscriber receiving group posts

 

Just fielded a complaint from a non-subscriber that she was receiving my group's messages. She asked to be unsubscribed, because when she clicked on the Unsubscribe link at the bottom of the posts it took her to the page listing only her legitimately-subscribed groups and did not include mine. When I told her there was nothing to unsubscribe she forwarded two example posts to me. One was from my group and the second was from a different group. The address associated with the Unsubscribe link is different from the one she emailed from (both are aol addresses). Something seems to be going on that involves more than just my group. Why would messages be going to someone who isn't a subscriber??

Tom Madden, Owner, Passenger Car List
(railroads, not automobiles)


Re: Non-member spam-bombing of our group #spam-bombing #howto

 

As you remark there are only a few addresses doing this, another alternative is to report the email addresses to their email provider. I use abuse@[domain.com] for starters but it is unreliable. Large services such as Gmail provide a web page (such as ) to report obvious spammers using their service. The latter has been much more successful for us. It may be required to provide a sample email for verification purposes, however. Good luck.
--
Jim


Re: Downgrading a group

 

No. ?We missed the offer a year ago and created our groups after the $110 price was raised. ?We moved our group at the $220 price. ? The group doesn¡¯t Expire until the 24th. ?I plan to take payor today or tomorrow and downgrade to basic. ?


Re: Non-member spam-bombing of our group #spam-bombing #howto

 

I would like to add that this was a very interesting discussion and I really appreciate that we have this kind of tech support. Having a thoughtful dialogue and problem solving about a task is what takes io beyond ANY other product on the market. ?Thanks, guys, your time and reflections, benefit all of us!

Kathleen


Re: Additional Owner

 

Bruce,

Keep in mind that being an owner on a group is not a different login. It is
just different access to the same login. When he accesses the group via the
web, he will have those additional rights and permissions tied to that
login.

-Ken Cameron, Member JMRI Dev Team
www.jmri.org
www.fingerlakeslivesteamers.org
www.cnymod.org
www.syracusemodelrr.org