I¡¯m having an odd problem. Every morning for the past six days I get an email addressed to me as group owner, saying something like this: ¡°REMOVE me from your group! I don¡¯t know why you are sending me these emails!¡± I look in the membership list, but their email address isn¡¯t there. So I write back to each one ¨C it¡¯s always someone with an AOL.com email address ¨C and explain that their email address is not signed up to get our messages, and ask them to forward to me any messages they¡¯ve received from my group, so I can see the email address of the actual subscriber.
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Only one of the six responded by forwarding a message, which showed a different AOL.com email address as the intended recipient. I looked up that email address in our membership records. There appeared to be nothing out of the ordinary in that member¡¯s subscription. No bounces, and the last message sent out to the group was shown to have been received without problem. So ?I wrote to that member and asked whether they were receiving the group¡¯s messages normally (they¡¯re subscribed to single messages) and let them know that a non-member had received at least one of their emails. I¡¯d like to find out whether the non-member received a duplicate or whether the actual subscriber is missing any emails. That list member has not written back.
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Meanwhile, of the other five people who wrote to me to ask me to remove them from the group, three have not responded at all, and two got back to me to say they would forward a message from the group to me ¨C but so far they haven¡¯t done it.
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Does anyone have any clue what¡¯s going on? Is this a glitch in the Groups.io system, or is it an AOL anomaly ¨C or some combination of both?
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And is anyone else experiencing this problem?
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I should add, my group has over 15,232 members, and it¡¯s time-consuming to have to deal with this problem. I would like to get to the bottom of it, so I'm not dealing with this every morning.
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Peggy Robin
