I have a project with the premium subscription.? Our credit card was compromised and I updated with a new card.? In the meantime Groups.io downgraded me to the free version.? I added the new card but the system is not picking up the new card and I am stuck in the free version.? I cannot upgrade, nobody at Groups is monitoring the phone number shown on the invoice and nobody responds to [email protected]?email account.? I need to upgrade to enterprise but cannot do it.? I need some help here but nobody seems to be home.??
Seth

On Wed, Apr 15, 2020 at 12:03 AM, Frances wrote:

In Admin, Settings, Message Formatting, change the subject tag. That should do it!

Weird. It has the right value. But that's not what went out in yesterday's message about our zoom meeting. i have to do some testing....

On Wed, Apr 15, 2020 at 01:15 PM, Peter Cook wrote:

Shal, I can't see a way to follow a hashtag, and I would like my members to be able to do that. Is there a way?

Go to the groups.io home page at?
On the left-side menu bar, pull down the Hashtags menu and select "Followed"
On the resulting page, click the "Follow a New Hashtag" link at upper right
Enter the desired information into the resulting form fields and click the +Follow button

Hope this helps,
Bruce

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On Sat, Mar 14, 2020 at 02:25 AM, Shal Farley wrote:

Then you receive by email only the Topics or Hashtags that you follow.

Shal, I can't see a way to follow a hashtag, and I would like my members to be able to do that. Is there a way?

Pete

On Wed, Apr 15, 2020 at 09:51 AM, Paul Gohdes wrote:

I would like to print out a list of members in alphabetical order.? Members is in order of joining and directory is alphabetized by first name (particularly unhelpful).? If there any way to alphabetize by LAST name?? Paul

The only info available is what you see. Except you can add notes like surname.
/helpcenter/ownersmanual/1/managing-members/adding-moderator-notes-about-individual-members?single=true

I am not sure what happens if you download the list after you have added notes for a member.?

Frances

What I would do is, download the member list. This is in CSV format, which makes it easy to import into your favorite spreadsheet program. I would then use the spreadsheet column to split the name column on the middle space. This assumes that the data is regular, that is that everyone has a first and last name and that those are properly inputted into the membership list. Once I had the column split into two, I would then sort the spreadsheet on the last name column.

Best,

Glenn

On Wed, Apr 15, 2020 at 09:51 AM, Paul Gohdes wrote:

I would like to print out a list of members in alphabetical order.? Members is in order of joining and directory is alphabetized by first name (particularly unhelpful).? If there any way to alphabetize by LAST name?? Paul

The only info available is what you see. Except you can add notes like surname.
/helpcenter/ownersmanual/1/managing-members/adding-moderator-notes-about-individual-members?single=true

I am not sure what happens if you download the list after you have added notes for a member.?

Frances
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On Tue, Apr 14, 2020 at 11:56 PM, Frances wrote:

Roland, I wonder whether this wiki page has your answer.
/g/GroupManagersForum/wiki/Renaming-a-Group

In Admin, Settings, Message Formatting, change the subject tag. That should do it!

Frances
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Thanks for the suggestion. I created a hashtag with the "Reply To" option set to reply to owner. I want members to be able to reply to the person(s) responsible for the monthly reminder message, and locking the message would prevent that.

This hashtag approach is clever, but it feels like an awkward workaround to me. Only owners/moderators can set up member notices in the first place, so why not set the "from" address accordingly. I would be interested to hear why the monthly reminder feature was designed to be sent this way.

Thanks again,

?????????????????? -- Charlie

On Tue, Apr 14, 2020 at 11:53 PM, Roland Roberts wrote:

When I initially created the group, I realized I didn't name it consistently, so I edited the mail address. But... the subject line on emails still contains the old group name. Everything else, all the links, etc., have the correct names and work just fine.

I don't see anyplace in the admin screen to edit that; somewhere, my old (and very transient, changed before I even added members!) name is remembered even though no group member ever knew it by that name.

Roland, I wonder whether this wiki page has your answer.
/g/GroupManagersForum/wiki/Renaming-a-Group

Frances
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When I initially created the group, I realized I didn't name it consistently, so I edited the mail address. But... the subject line on emails still contains the old group name. Everything else, all the links, etc., have the correct names and work just fine.

I don't see anyplace in the admin screen to edit that; somewhere, my old (and very transient, changed before I even added members!) name is remembered even though no group member ever knew it by that name.

roland

On Tue, Apr 14, 2020 at 05:34 PM, Charlie McB wrote:

I have set up a "monthly reminder" member notice (helpful hints, group rules, etc.).? When it goes out on the first of the month its "from" address is the same as the group address.? If someone replies to this address -- thinking they were writing to the group owner -- their message goes to the whole group.? Doesn't is seem more logical to have the from address be the owner address, or maybe a "no-reply" dummy address?

Put a hashtag on it with the "Locked" and "Use by Mods Only" flags set.

Is there a member notices setting I've overlooked?

You can set up a member notice of type Group Guidelines that goes out every month on the 1st. Be sure to make it Active.

However, if you want to keep people from replying to it, you'll still have to set these same flags on the #guidelines hashtag.

Hope this helps,
Bruce

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I have set up a "monthly reminder" member notice (helpful hints, group rules, etc.).? When it goes out on the first of the month its "from" address is the same as the group address.? If someone replies to this address -- thinking they were writing to the group owner -- their message goes to the whole group.? Doesn't is seem more logical to have the from address be the owner address, or maybe a "no-reply" dummy address?? Is there a member notices setting I've overlooked?

???????????????? -- Charlie

On Tue, Apr 14, 2020 at 09:34 PM, I wrote:

Having looked at your group...

... a bit further I found a thread suggesting that either (a) there is another person with the same name as you in the group, or (b) you have a second membership yourself.

I suspect that one of those memberships is an owner, and the other is an ordinary member, in which case the responses from Frances and Duane apply.

Chris

On Tue, Apr 14, 2020 at 04:49 PM, Kent Lantaff wrote:

Our group now has 82 members. As owner, when I click on Directory, I can see all 82 members. But when individual members open the Directory it only displays 21 out of 82 members. Can you please advise me on how to display all 82 members in the Directory? Thanks

?
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On Tue, Apr 14, 2020 at 09:49 PM, Kent Lantaff wrote:

Can you please advise me on how to display all 82 members in the Directory? Thanks

Yes; see this thread from 2 days ago.

(PS: FWIW you can't!)

Chris

Our group now has 82 members. As owner, when I click on Directory, I can see all 82 members. But when individual members open the Directory it only displays 21 out of 82 members. Can you please advise me on how to display all 82 members in the Directory? Thanks

On Tue, Apr 14, 2020 at 07:10 PM, E-mail icon wrote:

I am the owner of my group and somehow all of a sudden, I'm not, so I can't get in.?

Apart from the suggestions already made, can I query what you mean by "can't get in"?

Having looked at your group I see that you posted on it a couple of hours ago. Have you "lost ownership" since then?

Chris

On Tue, Apr 14, 2020 at 02:41 PM, E-mail icon wrote:

I am no longer an owner, for some reason, therefore, don't have administrative options.?

See?/g/GroupManagersForum/wiki/Group-Content-Is-Missing, third section.

Regards,
Bruce?

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On Tue, Apr 14, 2020 at 01:41 PM, E-mail icon wrote:

I am no longer an owner, for some reason, therefore, don't have administrative options.? How do I fix that?

You're either logged in with the wrong account or a co-owner has removed you.

Duane
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