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When you go dark mode, is it just for your computer or for the group?
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On Fri, Apr 26, 2024 at 09:31 AM, Andy wrote:

Again, it is only my opinion, but I feel you should leave them alone and let Mark deal with them, which he will eventually.? They do not affect your group in any way.? Don't remove them because it will not help your group to do that.

I humbly disagree. RI members do count against your membership quota. If you're a Basic group nearing 100 members, these represent subscriptions that could be vacated for the benefit of others. Conversely, if you're a paid group, you're paying extra money to keep them on.

Another reason is simply because you find them bothersome. They can't post, aren't receiving messages, and cannot even read messages online. If they cared, they would have complained a long time ago. Why continue to cling to a handful of subscribers who clearly don't give a hoot?

The final reason is to get them to do something about their status. While repeated notifications from groups.io have failed to get their attention, maybe removing them from the group will finally get them off their chair. Probably not, but it might.

You're the group owner, and are fully empowered to send these subscribers to the bit-bucket. While I just gave you three good reasons to do so, I'm struggling to think of any good reason not to.

My $0.02,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Fri, Apr 26, 2024 at 02:02 AM, Epicatt2 wrote:

Sorry to maybe be beating the proverbial dead horse, so to speak, but has Mark finally decided when the stagnant RI Members will be deleted/removed?

Not yet, as far as I know.? He seems to keep putting it off, while dealing with other more pressing problems.? I am confident that he will get around to it eventually.

With my group, for instance, there are still a significant number of flagged members (close to 200) who have not made any effort to revalidate their member accounts. Now, after having sent 'round three or four emails to the group alerting what should be done, only a very few of these flagged members have done anything and were reverifed.

Chances are, the ones who have not done anything, are not really there, or not listening and don't care.? If it is an older group with members who joined years ago, many of them might not be there anymore, have moved on and stopped monitoring your group or their old email accounts.

Now I'm wondering whether it might be time to just go ahead and remove those stagnant RI members. ...

In my opinion, you should not do that.? You don't need to do that; they don't hurt to leave them alone.

When Mark Fletcher thinks it is important to remove them, he can do that, on HIS schedule.? There is no need for any group owner or moderator to do that.

At this point I'm very tempted to begin removing them. If this is a suitable option fine, but is there some other way of doing this which might be better? Or should I just wait 'til Mark Fletcher gets around to deleting them?

Again, it is only my opinion, but I feel you should leave them alone and let Mark deal with them, which he will eventually.? They do not affect your group in any way.? Don't remove them because it will not help your group to do that.

My group has a few "RI" members whom I recognize so they are occasionally active in the group, and it would be a loss to lose them, but I can't force them to reverify themselves if they aren't listening this month.? Eventually, when they are dropped, they may come to realize that they should do something, and then they will simply rejoin.

The only reason for removing them is that it makes some of the places such as Spamhaus happier to know that Groups.io (i.e., Mark Fletcher) has a process for removing accounts that are stale and truly should not be there.? If you remove them, it won't help, not one bit.? If Mark removes them, he can tell Spamhaus what he did to clean up the deadwood.

Andy I

On Fri, Apr 26, 2024 at 08:16 AM, I wrote:

Is there some place I can log in as the owner and read messages that are sent to owner? ?

Yes. If you open a single member record and pull down the Membership menu, you'll find an "+owner messages" entry. Select that for a listing of all such messages sent by that member.

I should also mention that any corresponding entry in your activity log will include a hotlink to the stored message. Select "Message - To +owner" from the log's pull-down menu to obtain a comprehensive listing.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Thu, Apr 25, 2024 at 11:42 PM, Liz Vance wrote:

I'm the owner, my email is correct (I get everything else). ?I checked the "receive all mail" button. ?But nothing is actually being sent to me. ?In activity, I can see the message that I sent to myself (as owner), and can read it there, but that message is never sent on to my actual email address.

Well, it probably is, but GMail is filtering it out as a dupe. Have someone else send you one before deciding that it doesn't work.

You should also see the message among the recent successful deliveries in your own Email Delivery History.

Is there some place I can log in as the owner and read messages that are sent to owner? ?

Yes. If you open a single member record and pull down the Membership menu, you'll find an "+owner messages" entry. Select that for a listing of all such messages sent by that member.

Is there somewhere else that lets you choose a different email address for the owner address besides the personal account of the owner?

Such messages are sent to the owner's subscribed [non-aliased] address and there is no provision to reroute them elsewhere.

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Fri, Apr 26, 2024 at 05:20 AM, Sarah Shapiro wrote:

OMG I hope RI members are not removed without any request or action by the owner!

This has been the plan all along.? Those that are still RI are already barred from sending messages to the group and don't receive messages.

Duane
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On Fri, Apr 26, 2024 at 02:45 AM, Pamela Tatt wrote:

Where do I go to update my homepage??

As of yesterday, group settings are now buried under a submenu at Admin->Preferences.?

I do like the new dark mode. Other than that, I feel that some of the changes were made just for the sake of changing something. There will be a learning curve with the new user interface...and unfortunately much of the system help files have gone out of date in one swell foop.

Pity poor Nina, who has to update it all. Job security, I guess.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

Oh, NO! ?Disaster!

When I copy paste the body of a post, the colors are gone!
Can this please be fixed?

It's something I do every EVERY DAY!

On Fri, Apr 26, 2024 at 03:41 AM, Marina wrote:

The activity log states "XY resumed their membership via web". We have no idea why he left and came back in a few days. Apparently, he wasn't removed because he marked a message as spam as we didn't receive any notification about that.

"Resumed membership" means he clicked a link in the "removed for spam" email.?

Search the activity log using the member's email address. I suspect you'll find two adjacent entries under the following headings:
? ?Spam - system removed member due to spam report
? ?Membership - member resumed group membership

The question is: our group is restricted and new members need to be approved. How could he rejoin the group without being approved?

If he truly left on his own accord, he shouldn't be able to. Could he have saved a previous invitation?

Frankly, the activity log can be difficult to navigate...and recent attempts to improve that have been mostly unsuccessful.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On 26 April 2024 08:40:50 (+01:00), Marina wrote:

The question is: our group is restricted and new members need to be approved. How could he rejoin the group without being approved? Can members simply leave and rejoin, if they use the same e-mail address?

Malcolm.

--?
Malcolm Austen -- malcolm.austen@...

One of our members left the group via web, all moderators got a notification. Then today he directly rejoined the group with the same e-mail address. The activity log states "XY resumed their membership via web". We have no idea why he left and came back in a few days. Apparently, he wasn't removed because he marked a message as spam as we didn't receive any notification about that.

The question is: our group is restricted and new members need to be approved. How could he rejoin the group without being approved? Can members simply leave and rejoin, if they use the same e-mail address?

Thanks in advance for your help,
Marina

On Fri, Apr 26, 2024 at 07:45 AM, Pamela Tatt wrote:

Where do I go to update my homepage??

Have you looked under Admin > Preferences > Settings?

Regards
Andy

I'm reluctant to keep pestering Mark with what are probably simple questions but I'm having difficulty with the new site.....

Where do I go to update my homepage?? ?I do this every month but somehow I cant find where to do it today??? ?Maybe it's just me --- being old and stupid!!!

Can anyone help with some simple instructions please?

Thanks in advance,
Pamela
Knit4Charities

Sorry to maybe be beating the proverbial dead horse, so to speak, but has Mark finally decided when the stagnant RI Members will be deleted/removed?

With my group, for instance, there are still a significant number of flagged members (close to 200) who have not made any effort to revalidate their member accounts. Now, after having sent 'round three or four emails to the group alerting what should be done, only a very few of these flagged members have done anything and were reverifed.

Now I'm wondering whether it might be time to just go ahead and remove those stagnant RI members. The greatest majority of these members joined my group more then five years or longer ago. They maybe still are reading posts online but some random checks show that they are apparently neither active nor participating otherwise.

At this point I'm very tempted to begin removing them. If this is a suitable option fine, but is there some other way of doing this which might be better? Or should I just wait 'til Mark Fletcher gets around to deleting them?

Please advise.

Paul M.
Owner - CostaRicaLiving

==

Hi - I just realized that I am not receiving messages sent to main+owner@ (and never have, I don't think!) ?They should be sent to my gmail address but they are not. ?The only thing I get is the request to join approval message. ?I'm the owner, my email is correct (I get everything else). ?I checked the "receive all mail" button. ?But nothing is actually being sent to me. ?In activity, I can see the message that I sent to myself (as owner), and can read it there, but that message is never sent on to my actual email address. ?

Am I missing something basic? ?Is there some place I can log in as the owner and read messages that are sent to owner? ?Is there somewhere else that lets you choose a different email address for the owner address besides the personal account of the owner?

I'm flummoxed!

Thank you!

Liz

Hello

In dark mode, a lot of our #hashtags have become virtually unreadable like



or



The whole idea of dark mode is to make text easier to read and to put less strain on the eyes, not more.
I'd like to stay with dark mode so is there a workaround when creating #hashtags?

Thanks

On Thu, Apr 25, 2024 at 01:25 PM, Thomas Wilson wrote:

Folks are approaching me to complain they are not getting list messages and want to know "can't you just fix it?"

You can proactively send them another bounce probe. That's all.

/helpcenter/ownersmanual/1/managing-members/checking-for-bouncing-members?

If they don't receive the message and click on the link therein, they will remain in bouncing status.

If I know that a bouncing address is clear (I can send email to it with no problem), can I work around by unsubscribing the member, then doing a direct add?

That won't work. Bouncing is an account status, not subscription status.

Regards,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

I manage the group for my Church.?
Many members (including older ones) are tech novices so it is difficult for them to follow the normal procedure to clear a bounce.
Folks are approaching me to complain they are not getting list messages and want to know "can't you just fix it?"
If I know that a bouncing address is clear (I can send email to it with no problem), can I work around by unsubscribing the member, then doing a direct add?

I know this is not the "approved" method, but I don't see anything forbidding it either. Opinions?

Thanks in advance,
Tom