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On Tue, Oct 11, 2022 at 02:26 PM, Frances wrote:

I wonder if anyone has any suggestion or insight on this.

A group gets their emails redirected from an email address to their Groups.io account.?

Sometimes a non-member message is rejected as spam, and not held for moderation.

Frances -- If the group is Premium (or legacy Basic), try setting up an email integration and have the forwarder send its mail to the integration address (not the group posting address). This should bypass the spam filtering that is otherwise applied to non-members...and the moderation, too.

If you still want such posts to be moderated you can do that via the integration settings...or simply set the #email hashtag to Moderated.

Ref:??/helpcenter/ownersmanual/1/managing-integrations-with-outside-services/email-integrations?

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Wed, Oct 12, 2022 at 07:22 AM, D R Stinson wrote:

Having done the preliminaries, I went in to his account and changed the email address and then clicked on "SAVE" at the end. After waiting a bit, the system comes back up the the email address box and gives the error message, "That email address is already registered."

The new email address is not in use in the group in question. What's happening and what have I not done correctly?

You've done nothing wrong; it's just that he's already begun using that new email address somewhere within groups.io.?

If he has a password set up for the original sbcglobal.net address, he can still log in and merge accounts. You can't do that for him.

If he doesn't have a password set up for the older account (and thus cannot log in), or if he's not comfortable with the account merge process (which has its own quirks, see ) things get more problematic. The simplest path forward is probably to just Direct Add him a second time using his new email address. Whether you subsequently remove the bouncing sbcglobal subscription is up to you.

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

Hello all -
I have a user who has requested me to change his account email in one of my premium groups. He's been using an sbcglobal.net address and they shut him out about six weeks ago and he hasn't been able to get back in. As you might guess, his account is bouncing.

The member and I have discussed all the ramifications, and I've been through the discussion of potential problems with Mark a couple years ago. Having done the preliminaries, I went in to his account and changed the email address and then clicked on "SAVE" at the end. After waiting a bit, the system comes back up the the email address box and gives the error message, "That email address is already registered."

The new email address is not in use in the group in question. What's happening and what have I not done correctly? Any suggestions would be appreciated.

Dano

On Tue, Oct 11, 2022 at 01:26 PM, Frances wrote:

Sometimes a non-member message is rejected as spam, and not held for moderation.

Mark has said that non-member emails are subject to rules for determining spam.? For obvious reasons, he hasn't said exactly how he filters.? We've found that a member can successfully send the exact same message that was rejected for a non-member since members aren't run through the spam filter.

I know that Gmail ignores dots in email addresses. I guess Groups.io doesn't. Correct?

Correct.? a person using multiple variations of an email address, some with dots or even in a different position, are all separate addresses/accounts as far as Groups.io is concerned (unless they're set up as aliases for sending.)

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

I wonder if anyone has any suggestion or insight on this.

A group gets their emails redirected from an email address to their Groups.io account.?

The group setting is to allow non-members' emails to be moderated rather than rejected - so an email to their email account should be moderated and allowed to be posted on Groups.io once approved.

Sometimes a non-member message is rejected as spam, and not held for moderation.

The addresses we are seeing are all Sympatico email addresses and they all have a dot in their usernames.

Is it possible that Groups.io for non-members uses something like BoxTrapper that looks for country codes.
One case, the email address is w.muxxx@xxxx. The other email address is smiley.m@xxxx
.mu is Mauritius.

I know that Gmail ignores dots in email addresses. I guess Groups.io doesn't. Correct?

Is there anything that they can do to reduce the number of rejected as spam emails??They don't want the non-members to get access to their group; and membership in the group is not an option.

Frances

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Help available from Groups.io help and GMF wiki.

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You should be able to do everything you mentioned.? Each subgroup is a separate entity with their own files/photos/etc., so you can have different settings for each.? The only restriction I can think of is that everyone must be a member of the main group before they can be in a subgroup.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

I'm considering a Premium plan. I want the main group to be an announcement list, not a discussion list. I also want to be able to create visible and private subgroups. (for discussion). Has this use case been used much for groups.io? Also, wiki pages and files be private to subgroups?
Thanks,
Chuck

On Sat, Oct 8, 2022 at 04:43 PM, Frances wrote:

I don't see this mentioned in the Help. Perhaps a small addition is needed.

I don't think "perhaps" comes into it!

FWIW the corresponding Note in Working with photos does mention that the album owner may not have enabled others to upload photos.

Chris?

Thanks, Bruce.?

I don't see this mentioned in the Help. Perhaps a small addition is needed.
/helpcenter/membersmanual/1/working-with-files

Frances

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Help available from Groups.io help and GMF wiki.

?

Thank you Bruce - that was the problem! Now cleared for anyone to upload a file to the folder. There should be no more uploads to this folder now anyway, but I can keep an eye on it!

Margaret

On Fri, Oct 7, 2022 at 07:23 PM, M Parker wrote:

Members have permission create folders and view and upload files.

Margaret -- Files and folders have ownership. Even if regular members can otherwise upload files and create folders in group settings, they will not be able to upload a file into someone else's folder until that is enabled at the folder level (see screenshot).*

I believe this is what Duane was previously saying in?/g/GroupManagersForum/message/42394?

Regards,
Bruce

*Moderators, on the other hand, can upload into other people's folders.

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Check out the groups.io Help Center?and?groups.io Owners Manual

Actually, just so I leave this topic clear, turns out after all was said and done the core problem was I had a cache plugin that lazy loaded RSS images - and that made for Broken Images in groups.io

I excluded the "wp-post-image" class in the cache plugin,?and was then able to remove the small aforementioned addon.

The file is not large, less that 500kb and in pdf format. And the group is a premium group.

We are nowhere near the maximum file space allocated for files, using 3% of the space. It seems that some members are not seeing the New/Upload button, while the others don't have a problem. Members have permission create folders and view and upload files.

It's a puzzle!
Margaret

On Thu, Oct 6, 2022 at 06:48 PM, M Parker wrote:

Thanks - tried that and nothing seems to have changed. Also another member has reported a similar experience - not being able to upload different file to a different folder ...

So you have space, your settings allow it, and you have gone to the folder and clicked update.

Is it a large file?
What format is the file or document?

Here's what help says about files -?/helpcenter/membersmanual/1/working-with-files?single=true

Frances


?
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Help available from Groups.io help and GMF wiki.

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Thanks - tried that and nothing seems to have changed. Also another member has reported a similar experience - not being able to upload different file to a different folder ...

Margaret

On Thu, Oct 6, 2022 at 03:59 PM, M Parker wrote:

a job that they have done before to the same folder - but the New/Upload link is not showing.

Also, go to the folder and click on Update next to it to make sure the Folder is set so they can upload.

Duane
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Lots of detailed information can be found in the Owners Manual and Members Manual.

On Thu, Oct 6, 2022 at 04:59 PM, M Parker wrote:

A couple of members are wanting to upload a files to a folder - a job that they have done before to the same folder - but the New/Upload link is not showing. I don't have the same problem. Any idea as to why this might be happening.

Check that no one has disallowed it. Go to Admin, Settings. Scroll down to Features. Go to Files and check permissions.

You might double-check to see how much space you are taking - Go to Admin, Upgrade. In Current Plan, you can see your group use.

Frances
?
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Help available from Groups.io help and GMF wiki.

?

A couple of members are wanting to upload a files to a folder - a job that they have done before to the same folder - but the New/Upload link is not showing. I don't have the same problem. Any idea as to why this might be happening.

Thanks
Margaret
Leeds, UK

On Thu, Oct 6, 2022 at 07:23 AM, Chris Sackett wrote:

If not, can I transfer the messages (only 17) from the subgroup to the main group archive?

Chris -- I suggest you do the following:

1. Export the subgroup using the instructions found at?/helpcenter/ownersmanual/1/exporting-or-downloading-your-group-s-data/exporting-your-group-s-message-archive-and?
2. In the resulting zip file, locate the file with the .mbox extension. This is the one that contains the messages.
3. Extract this file to the location of your choice
4. Open it as a folder with a suitable email client (Windows 10 Mail and Apple Mail have both been reported to work)
5. Print the folder contents to a PDF
6. Store the PDF in the Files area of your main group.
?
The above is pretty much what I did to archive old content from Yahoo Groups (before it went defunct).

Hope this helps,
Bruce

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Check out the groups.io Help Center?and?groups.io Owners Manual

On Thu, Oct 6, 2022 at 01:28 PM, Duane wrote:

If it's a paid group, you could lock the subgroup so there's no more posting, but retain the messages.?

And if it isn't a paid - for group you can make it an Announcement group with almost exactly the same outcome.

Chris?