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Re: Continuous incorrect removals for supposed SPAM

 

Dean,

Well I really need to know if it was or who did it so we can fix this
problem.
Oh, I missed that part.

Have the group member read this help page:
/helpcenter/membersmanual/1/working-with-group-messages/responding-to-a-you-have-been-removed

For you there is:
/helpcenter/ownersmanual/1/managing-members/reviewing-members-who-were-removed-because-of

and:
/g/GroupManagersForum/wiki/5115
(Comcast is on "the list" of email services that are known to do this)

Shal


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Re: Continuous incorrect removals for supposed SPAM

 

On Wed, Oct 20, 2021 at 07:55 PM, Deane Williams wrote:
about? 80% of his messages followed (within a few hours) by a notice removing him from the group
That sounds like the member is marking them as spam when they get to his inbox.? In reality, they should be deleted if they're not wanted.? Unfortunately, some email services actually tell their members to use the spam button instead of delete.

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.
Re: Continuous incorrect removals for supposed SPAM

 

Mike,

If they were being removed for sending spam, the link in the same
email that allows them to get back online with just a click wouldn¡¯t
be sent in the same email.
I'm not sure what you meant to say, but in any case...

Groups.io does not remove members for posting spam - it is left to each group's moderators to determine what is and is not allowed in their group (within the limits of the TOS).
/static/tos

Groups.io does block some inbound messages that are determined to be harmful (viruses & such) or from certain sources (that have been identified by Groups.io as bad actors). And I'm pretty sure it drops messages that arrive from email servers which can't be authenticated.

Shal


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Re: Continuous incorrect removals for supposed SPAM

 

Dean,

This is getting VERY frustraing!
I'm sure it is. But it is a frequent misunderstanding.

.. one person, in a group that I administer, has about 80% of his
messages followed (within a few hours) by a notice removing him from
the group for posting "spam".
That's not what the notice says. You're inferring that the removed member posted the message in question, but that is not necessarily the case.

It states that the message is "MARKED AS SPAM". By who?
Read what the notice told you:

Note that this may have been done by their email service provider, not
by the individual member personally.
The receiving member (not the sender of the message) was removed and the notice sent because the receiving member's email service notified Groups.io that the particular message was deemed to be Spam. This happens either because the receiving member marked it as spam, or because the receiving member's email service determined that it was spam.

Does Comcast have a bug or does Groups.I?
Either the removed member made a mistake, or Comcast's spam filter is imperfect. I'll vote for the latter, as in my experience spam filters are less than perfect, even the best of them.

Attention Group.IO Support person:
By the way, GMF is a user-to-user help forum, not an official Groups.io support line. For that you'd need to contact [email protected].

Shal
GMF Moderator


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Re: Continuous incorrect removals for supposed SPAM

Mike S (he/him or they/them)
 

The issue isn¡¯t that the member POSTED a spam message, but marked a message that they RECEIVED as spam.?

It¡¯s caused by one of two things:
  • They marked a message from your group as spam or
  • Their email service (in this case Comcast) marked the message as spam.?
Because these spam reports can cause all of Groups.io to be greylisted and therefore blocked for all subscribers that check the greylist, Groups.io has chosen to take this measure to reduce a slew of messages being marked that way by a single subscriber?

They do give a quick way to get back on the list,??but the message does seem confusing. I¡¯ve had several people send similar messages to us as well, thinking we¡¯d removed them for sending spam.?

If they were being removed for sending spam, the link in the same email that allows them to get back online with just a click wouldn¡¯t be sent in the same email.?
On Oct 20, 2021, 20:55 -0400, Deane Williams <pyroartist@...>, wrote:

Attention Group.IO Support person:
This is getting VERY frustraing!
I am really upset that one person, in a group that I administer, has about? 80% of his messages followed (within a few hours) by a notice removing him from the group for posting "spam". All the messages are posted first like normal and? then he gets the removal from membership later which makes NO sense. If a message is deemed SPAM then why would you post it in the first place??
These messages are NEVER spam!
Question: Here is the notice of his removal from group membership.It states that the message is "MARKED AS SPAM".? By who? This is very important to state WHO is marking them? It says further: "This MAY have been done by their service provider..." Well I really need to know if it was or who did it so we can fix this problem.
Please tell me who marked it as spam. It can't be a person because they would see it is very obviously, Not Spam. Does Comcast have a bug or does Groups.I?
MESSAGE:

This is to notify you that XXXr@... has been unsubscribed from your group because message "Rhett at Tanner, Fri & Sat" was marked as spam. Note that this may have been done by their email service provider, not by the individual member personally. They've been given a link that lets them quickly resubscribe, in case this was an error.

Thanks for your help.
Dean
Re: Continuous incorrect removals for supposed SPAM

 

On Wed, Oct 20, 2021 at 09:00 PM, Bruce Bowman wrote:
Could you post what the message actually says?
I mean the actual removal message [that groups.io sent you] that prompted your post, not the "spam" itself.

Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
Re: Continuous incorrect removals for supposed SPAM

 

On Wed, Oct 20, 2021 at 08:55 PM, Deane Williams wrote:
I am really upset that one person, in a group that I administer, has about? 80% of his messages followed (within a few hours) by a notice removing him from the group for posting "spam". All the messages are posted first like normal and? then he gets the removal from membership later which makes NO sense. If a message is deemed SPAM then why would you post it in the first place??
These messages are NEVER spam!
Deane -- I don't recall groups.io doing any actual spam filtering.

Could you post what the message actually says?

Thanks,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual
Continuous incorrect removals for supposed SPAM

 

Attention Group.IO Support person:
This is getting VERY frustraing!
I am really upset that one person, in a group that I administer, has about? 80% of his messages followed (within a few hours) by a notice removing him from the group for posting "spam". All the messages are posted first like normal and? then he gets the removal from membership later which makes NO sense. If a message is deemed SPAM then why would you post it in the first place??
These messages are NEVER spam!
Question: Here is the notice of his removal from group membership.It states that the message is "MARKED AS SPAM".? By who? This is very important to state WHO is marking them? It says further: "This MAY have been done by their service provider..." Well I really need to know if it was or who did it so we can fix this problem.
Please tell me who marked it as spam. It can't be a person because they would see it is very obviously, Not Spam. Does Comcast have a bug or does Groups.I?
MESSAGE:

This is to notify you that XXXr@... has been unsubscribed from your group because message "Rhett at Tanner, Fri & Sat" was marked as spam. Note that this may have been done by their email service provider, not by the individual member personally. They've been given a link that lets them quickly resubscribe, in case this was an error.

Thanks for your help.
Dean
Re: Subgroups - Confused

 

On Wed, Oct 20, 2021 at 06:56 PM, David Reynolds wrote:

¡¯ve created a free group, which, when looking at what I get, says I can have subgroups. However, try as I might, I¡¯m unable to find the link to create a subgroup.

I¡¯ve explored Admin and Settings, but all to no avail.

Be aware that I¡¯m using a screen reader to access the web page. Generally, the groups.io interface is very accessible, but it may be that it is missing something.

New free (basic) groups do not get subgroups.
The Pricing page shows what you get.
There is also information in the GMF wiki.
/g/GroupManagersForum/wiki/25069

Frances

?
--
Help available from Groups.io help and GMF wiki.

?
Subgroups - Confused

David Reynolds
 

¿ªÔÆÌåÓý

Hi,

I¡¯ve looked through the existing threads in this group, but still haven¡¯t found what I¡¯m looking for.

I¡¯ve created a free group, which, when looking at what I get, says I can have subgroups. However, try as I might, I¡¯m unable to find the link to create a subgroup.

I¡¯ve explored Admin and Settings, but all to no avail.

Be aware that I¡¯m using a screen reader to access the web page. Generally, the groups.io interface is very accessible, but it may be that it is missing something.

Any thoughts very much appreciated.

?

David.
Re: changing owner email address? #owner

 

Hi

I just checked on my test group. I uploaded a file with one email address. Changed that email address (using Account in top right corner). After the email address change, the file is now attributed to the new email address.

Frances

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?
Re: changing owner email address? #owner

 

I understand now what you want to do, and you may be doing it the hard way, I think a simple email change will take care of it, but it would depend on what you want/expect to happen:

>>> will the files I uploaded from the first account now be seen as being uploaded from the second account?

With your proposal, remember that account-merging the old>into>the>new will transfer ownership of the old account files (et al) into the new account, and when done the old email gio account will be auto-deleted, you don't have to do that yourself.? So in this case, the files would display as being uploaded from your new email account.? (Only in the activity log there will be historical entries showing the original old email address, no choice in this regardless of method)?

Is this what you want to happen?? If yes, skip the process you describe and just do a simple email change, a lot easier.? If no, what do you want to take place then?

Cheers,

Christos

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Re: changing owner email address? #owner

 

Thank you, Shal, for replying.? I tried to ask a generalized question, but you needed more specifics.
?
Your reply was based on the understandable assumption that one or both of my emails is being used also elsewhere on groups.io in other groups. But they are not.?
?
I apologize for not giving all the relevant info.
Here is more info which might change your response to my question:
?
The group is private so I will give you a fictitious group and fictitious emails as an example.
?
I created a private group named "privatespecifictopic.groups.io"
The email I created for the founding ownership of the group is "random123xyz@..."
I have never used that email address anywhere else on groups.io except for"specifictopic.groups.io"
I have already started the group named "privatespecifictopic.groups.io" with that email address, and I am the owner-founder.??
We¡¯ve been around for several months. I have uploaded hundreds of files via that owner account, but have not made any posts yet.? Some new members have joined by invitation and we are about to begin posting messages/emails/discussions.
This group is private.
?
I have a separate regular email address I use for my memberships in other groups at groups.io
?
Now I decide that I don¡¯t want to use the email address "random123xyz@..." for anything anymore.??
?
I have uploaded hundreds of files as "random123xyz@..." into the files area at "specifictopic.groups.io" -- but now I don¡¯t want those files to be associated with that email address.? (Even if I make the membership email addresses invisible to the members, I will still want to eventually appoint a moderator and I don¡¯t want the new moderator to see the "random123xyz@..." account which I had used to found the group. )
?
I decide to create a brand new email address called "hello123xyz@..."
I have never used this new email hello "123xyz@..." for groups.io anywhere.
?
Here is my proposal - What if did this:
?
1) Log out of groups.io from "random123xyz@..." which is the email that I'd used?
as owner-founder of my private group "privatespecifictopic.groups.io"?
?
2) Then join that same group "privatespecifictopic.groups.io" with the brand new email address "hello123xyz@..." which has never been used for groups.io before.
Then log out of groups.io completely.
?
3) Log back into the same private group "privatespecifictopic.groups.io"
with my original founding owner email "random123xyz@..."?
?
4) While logged into "privatespecifictopic.groups.io" as the original owner "random123xyz@..."?
I will make the new member "hello123xyz@..."?
into a second owner of "privatespecifictopic.groups.io" with all ownership privileges.
?
4a) Now I have two email addresses as owners of "privatespecifictopic.groups.io" with all the privileges.
  • The first owner account is the original "random123xyz@..." email, which has made zero posts but has uploaded hundreds of files.
  • The second owner account is the new email "hello123xyz@..." which has done nothing yet.
?
5) Then merge the two email accounts as instructed in that wiki.
/g/GroupManagersForum/wiki/16537
It is important to note that NEITHER email has ever been used anywhere on groups.io
?-- except at my private group "privatespecifictopic.groups.io"??
?
Will I be able to merge the two owner accounts, and then delete the account I don't want used anymore, and will the files I uploaded from the first account now be seen as being uploaded from the second account?
Re: changing owner email address? #owner

 

Reachingout,

And then later I want change my personal email address .. can I change
my personal email address on my groups.io group?
You can only change your email address in your Groups.io account, not in a single group or selected groups. Do that through the Email field on the Login page of your Account page.
/helpcenter/membersmanual/1/understanding-groups-io-accounts/setting-account-preferences-and-viewing-account-information
(see the item "Change your email address" in the section on changing account login elements).

If I do that, will my messages and my file uploads show my new email
address instead of the old one?
Yes, they will continue to be associated with that account, despite the change of the account's email address. Generally speaking though the web interface will show your account's Display Name, if you've set one, rather than your email address. Set your Display Name on the Identity page of your account.
(further down on that same help page, under "Customizing your Groups.io account profile and individual group profiles").

I read how to merge two accounts here:
/g/GroupManagersForum/wiki/16537

That wiki entry says to beware of doing that as an owner!
Merging accounts is a far different thing than changing the address of an account. Yes it is true that the ownership roles held by the address that no longer exists have been observed to disappear with that account. I think this is a bug, but it has resisted resolution.

What if did this:
...
5) Then merge the two email accounts as instructed in that wiki.
Would that work?
Yes.

But if your new address doesn't yet have an account (hasn't been used yet to join any Groups.io groups) then you should be able to simply change your existing account from the old address to the new, as above.

From your question I'm going to guess that you've already tried this and been warned about merging. This happens when the new email address has already been used within the Groups.io system (and an account was automatically created for it).

If the account associated with your new email address doesn't own any groups, and hasn't created valued content in any groups, then you may find it easier to delete the new account, and then change (not merge) you original account's email address to the new one.
/helpcenter/membersmanual/1/understanding-groups-io-accounts/deleting-your-account

Shal


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Re: How to change the max attachment size setting for the entire group?

 

On Sun, Jan 10, 2021 at 04:50 PM, Jim Sterken wrote:
?I discovered today that when I set up the group a few months ago and added the 650 members, the max attachment size was set to 5MB.
In addition to what Duane said, if you look at Admin > Settings > Default Sub Settings (button) you will see the default settings for new members and why you had a 5MB limit to start with. See the Owner's Manual at /helpcenter/ownersmanual/1/setting-default-email-options-and-user-settings/default-subscription-settings-panel

Andy
Re: changing owner email address? #owner

 

I read how to merge two accounts here:
?
That wiki entry says to beware of doing that as an owner!
?
What if did this:
?
1) Log out of all? of groups.io from my personal email that I'd used to start my groups.io group.
?
2)? Then Join the group with the new email address. Then log out.
?
3) Log back into into the same group with my existing personal email that is set up as? the founding owner.
?
4) While logged in as the original owner, make my new email address into a second owner with all privileges.
?
5) Then merge the two email accounts as instructed in that wiki.
Would that work?
Re: changing owner email address? #owner

 

I'm not so for sure, if you can change your email address and it will reflect the files I don't think it is possible. But you can go and change your email address, and it will be a change for all of your groups. Because you're changing the email address on your profile. If you don't want that email address to show up on those files I would change your email address before uploading them.

On Oct 18, 2021, at 6:02 PM, reachingout <sally.suzy@...> wrote:

If I set up a groups.io group and I am the original owner and I use my personal email address to start the group as the owner. and I send out messages and upload files with that email adddress.

And then later I want change my personal email address .. can I change my personal email address on my groups.io group? If I do that, will my messages and my file uploads show my new email address instead of the old one?
Re: How to change the max attachment size setting for the entire group?

 

On Mon, Oct 18, 2021 at 07:35 PM, Sandy wrote:
Many don't have Groups.IO accounts.
Everyone on a group has an account, whether they've ever logged into it or not.? All explained nicely in the Members Manual.
?
I just need to be able to change the max attachment size on each of the current members.? I can't find a way to do that.
Just follow the instructions you were given earlier, /g/GroupManagersForum/message/39536

Duane
--
Lots of detailed information can be found in the Owners Manual and Members Manual.
changing owner email address? #owner

 

If I set up a groups.io group and I am the original owner and I use my personal email address to start the group as the owner. and I send out messages and upload files with that email adddress.

And then later I want change my personal email address .. can I change my personal email address on my groups.io group? If I do that, will my messages and my file uploads show my new email address instead of the old one?
Re: How to change the max attachment size setting for the entire group?

 

"Blocked" as in the attachment is not included in the email.? Our members do not want to have to log in to get the documents.? Many don't have Groups.IO accounts.
?
I just need to be able to change the max attachment size on each of the current members.? I can't find a way to do that.
--
Sandy Walroth? ? ? Houston,TX?

[excessive multiline sig trimmed by moderator]


On Mon, Oct 18, 2021 at 4:58 PM Bruce Bowman <bruce.bowman@...> wrote:

On Mon, Oct 18, 2021 at 05:35 PM, Sandy wrote:
This list is for the members of a dog club, and our minutes/agendas and event announcements?are being blocked.
Blocked? I don't understand that.

Those with a smaller attachment size setting in their Subscription settings should instead receive a link to the file. All they have to do is click the link (and log in, if necessary) to retrieve it.

/helpcenter/membersmanual/1/controlling-your-email-subscription-preferences/advanced-preferences?

Regards,
Bruce
Check out the groups.io Help Center?and?groups.io Owners Manual

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