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Re: Upgrade to Premium
On Wed, Oct 23, 2019 at 04:57 PM, KATHLEEN DESMAISONS wrote:
I can't seem to find a way to do an upgrade of an annual payment. Do you have any ideas about what I might do to achieve this accomplishment?I think you just go to your Billing page and select the new term.? It would take effect when your previous one expires. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Paid to Move but problems
?
Hi Bruce,
Thank you for your thoughts. When I began paying to upgrade my three groups on 10/21 it was my intention to make them all paid premium groups to avoid any transfer hassles and enjoy the storage benefits offered by the then $110 yearly plan.
I began these upgrades in no particular order. Two went through fine and the third did not and still will not today even at $220. In hindsight since Marks retraction on free group limits one of my groups could have remained 'free' until the dust settled. However the one group that could have remained free is one that's aleady paid for.
The third group which must be paid due to storage limit is still in free status. When I try to upgrade it today even at $220 the transaction will not be accepted on two valid credit cards that paid for each of the two paid for groups.
Both of my banks see no reason for these sales have not to gone through. The consensus is whoever Mark at Groups.io uses for a payment processor which could be STRIPE.COM based upon domains I see flash by in my browser when trying to pay may like people to make multiple payments of the same amount ($110) to the same vendor ie: Groups.io in a short period of time as I tried on 10/21 10/22 and 10/23 and could have locked me out.
Sad part is if STRIPE.COM is where the problem lies they will only talk to the vendor Groups.IO and I cannot talk to Groups.io to ask them to? investigate or manually process my payment for the third group.
Meanwhile I have two of my three groups in the migration queue and the one group I've been begging to pay for since 10/21 languishes in free mode all the while getting further back in the migration queue since 10/21/19. I've sent detailed email(s) to [email protected] since Monday 10/21 and tried to call leaving my phone number in both cases and no response as of 6PM EDT Wed 10/23, not even a 'bot' acknowledging receipt of my inquiry.
Mark, please take my money. I am sure it will help :-)
Thanks for reading,
Charlie
railscan@...
[Moderator Note:? Mark is not a member of GMF.] ?
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On Wednesday, October 23, 2019, 5:39:17 PM EDT, Bruce Bowman <bruce.bowman@...> wrote:
?
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On Wed, Oct 23, 2019 at 05:30 PM, Rail Scan wrote:
Rail Scan -- If I understand you correctly, you need two Premium Yearly groups and one Basic group, and you already have that. So all you need to do is rename them. See?/g/GroupManagersForum/wiki/Renaming-a-Group?for more details. You may have to change a letter or two in the group names, because names cannot be "reused" for awhile. You also might have to cancel and restart a couple of transfers that are already in progress, and maybe adjust some group settings. Nonetheless, this is what I would do if I were in your position. Hope this helps, Bruce |
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Re: Upgrade to Premium
Duane,
I set up a group called radiantfamilyandfriends?and set it to premium for one month to allow direct add. ?I have since decided that I would like to transfer prior messages. I can't seem to find a way to do an upgrade of an annual payment. Do you have any ideas about what I might do to achieve this accomplishment? Kathleen |
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Re: Paid to Move but problems
On Wed, Oct 23, 2019 at 05:30 PM, Rail Scan wrote:
Rail Scan -- If I understand you correctly, you need two Premium Yearly groups and one Basic group, and you already have that. So all you need to do is rename them. See?/g/GroupManagersForum/wiki/Renaming-a-Group?for more details. You may have to change a letter or two in the group names, because names cannot be "reused" for awhile. You also might have to cancel and restart a couple of transfers that are already in progress, and maybe adjust some group settings. Nonetheless, this is what I would do if I were in your position. Hope this helps, Bruce |
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Re: Paid to Move but problems
Yes! Please see my follow up post in this thread as I am reading these out of order. Under the threat of multiple deadlines spiraling out of our control on Monday 10/21 I began changing my three existing 'free' groups at IO to 'premium' at the then $110 rate. The
first two processed find and I received an 'invoice' from groups.io
showing they were paid. When I got my third group having done these in
no particular order, the payment for that group would not go through. I
tried multiple cards, call both banks who said there weren't seeing any
problems on their end. I stayed up all night in to the morning trying
to pay for my third group until 0900 PDT on 10/22 when the price for the
third group that IO wouldn't let me pay for prior to 0900 PDT
'deadline' on 10/22 doubled to $220. Out of desperation I tried paying for the third group again at the $220 price while on the phone with my bank and again the payment was declined, I repeated this process with the 2nd card and while on the phone with the other?? bank and inexplicably that payment was also declined. Sad part is had it not been
for the sudden announcement of draconian changes to Groups.io 'free'
groups which was later recanted and the doubling of the cost for Premium
groups I could have done things in a different order. Under
the old, then changed then back to old again rules I could have left at
least one of my groups 'free' on IO. But when Mark announced the (later
retracted) 500 member limit I panicked. Now the third group which must be premium cannot be paid for at any price let alone the $110 I should have been able to pay on 10/21/19. I
wrote and tried to call [email protected] for going on three days and
nights begging them to take my money but no response or recourse
available as of 445 PM EDT 10/23/19. Thank you for reading, Charlierailscan@...
On Wednesday, October 23, 2019, 6:43:59 AM EDT, Margery Flax <marigold20@...> wrote:
On Monday night, I paid to move 7 groups. ?All charges were approved by my bank and each group shows I paid for the premium rate.?I set-up the transfer information and received notices that 4 were ready to approve. But when I clicked on the link from the email to approve the transfer for one of the groups, it said that I had to pay to upgrade. I am not paying $220 on top of the $110 I already paid. ?I wrote to support, sending them the page showing I paid but have heard nothing. ?I know that groups.io has a backlog but my money was taken and I cannot complete the process. I really need to hear back from support and am now concerned that something similar will happen with the 3 groups that are still pending - still waiting for 3 yahoogroups invites to be accepted. Has this happened to anyone else? Thanks, Margery |
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NEW transfer status information
Mark has added some items to the transfer page so you may have a better idea of your transfer status.? See for details.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Transfer ? - Members Jumping the Gun
On Wed, Oct 23, 2019 at 04:44 PM, Saundra wrote:
If I may follow up:? if we switch the new GIO group to "new members require approval" and then hold off on approving them until after the transfer completes, would that allow the old user to be transferred in the correct transfer process, thus preserving their Y!G "group policy" posting permission?Saundra -- Members in Pending status are still members, they just haven't been approved yet. On that basis I am very skeptical that this approach will have the desired effect. I really wish there was some way to keep the eager-beavers from requesting to join while you're waiting for the transfer to start; but frankly, I'm coming up empty. I don't think locking the group would be wise, either. Maybe someone else has an idea. Regards, Bruce |
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Re: Reassigning Ownership of Files
On Wed, Oct 23, 2019 at 03:45 PM, Mike Strange wrote:
You say 'currently', is that because it is high on the wish list to be implemented.It's been requested, but we don't know if/when it might happen.? Probably not any time soon with the current workload, even if it's planned. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Group's Name & Email Address
¿ªÔÆÌåÓý
On 10/23/2019 4:21 PM, Bruce Bowman
wrote:
On Wed, Oct 23, 2019 at 04:21 PM, Vince@GMAIL wrote:
TNX, Bruce.? Now, I am waiting for the change to propagate ...
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Re: Reassigning Ownership of Files
Thank you Duane,
?
That's very disappointing. You say 'currently', is that because it is high on the wish list to be implemented. It kind of sounds obvious as the feature is there for photos?
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Mike
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[redacted]On Wed, Oct 23, 2019 at 10:23 AM, Mike Strange wrote: ?
What advice please?
Currently, the only way to have the correct ownership for files is to have the
owner upload it.
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Duane
--
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Re: 2 questions about the Yahoo group transfer
On Wed, Oct 23, 2019 at 02:53 PM, Harm Selling wrote:
1. Last Friday (5 days ago) I requested a transfer for my Yahoo group.Last Saturday (4 days ago) I've given the go-ahead.That varies widely, so just wait. 2. The member list of my group has a lot of members with the status "No mail". I'm afraid most of these members are not active anymore. Do these members receive a welcome message by joining Group.io? And if that message bounces, are these bouncing accounts automatically removed or do they automatically get the status "bouncing"?Any bouncing members are NOT transferred.? If you allow the message to go out, everyone transferred will get it.? If you do allow it to be sent, it will contain a link for them to click on to be removed from the group. Duane ?-- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Blank names when users join or get imported translates into postings getting rejected from mail
On Wed, Oct 23, 2019 at 02:42 PM, William Ellis wrote:
I am wondering if this needs to go to Support or a features mailing list.You could submit it to support, post it on the beta group as a suggested change, fill in the blanks for everyone, or add something to your Welcome message (and Guidelines?) saying that it's required.? I'd opt for the last one.? Since Notes and Exchange can be configured to avoid that problem, you could also contact the people in charge of them. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: Paid to Move but problems
Sounds like a similar thing is happening to me, I was able to transfer 2 out of 3 groups before the Groups.io system would not accept a payment. This has been going on since 10/21 when the price was still $110. As of 10/23 I am still unable to pay Groups.io for my third group even though the price has doubled since I had successfully paid for my first two at $110 and attempted the third and was declined using the same credit card(s). All payment methods I tried using over the past two days and nights were confirmed GOOD by my bank who didn't even see the transaction from Groups.io hit them let alone anything being declined, the bank only sees the two good group payments. I cannot reach anyone at Groups.io via e-mail or the phone number on the two paid invoices which has an 'unmonitored' voice mail message that tells me to use email to contact them at [email protected] I left my phone number in my email to [email protected], no call back yet. . I am feeling quite screwed now and the first two groups are useless on IO without the third regardless of price. Thanks for reading, Charlie railscan@...
On Wednesday, October 23, 2019, 11:44:10 AM EDT, Margery Flax <marigold20@...> wrote:
Thank you.? But, as I said, 3 of the 4 were just fine and I paid for each one within 10 minutes of each other.? The link still says I need to pay, which I do not.? I know support is buried but I'd like to think that this is the sort of thing they might address sooner. Margery |
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Re: Question about Deleting and Adding again a site
On Wed, Oct 23, 2019 at 12:33 PM, Margo Seegrist wrote:
Does she have to Delete the group and then recreate it again choosing the correct settings?Just go to the Settings page scroll down to the Privacy area, and change the Visibility box to say "Group listed in directory, private messages."? You DO NOT want to delete a group if it has the name you want to use.? Once deleted, that name isn't available for some undetermined time.? If it must be deleted, say to make the messages public, change the name to some nonsense before deleting.? nunvnurjnv for example. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
Duane
Charlie Railscan
KATHLEEN DESMAISONS
Bruce
Vince@GMAIL
Mike Strange