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Re: Paid to Move but problems

 

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Hi Bruce,
Thank you for your thoughts. When I began paying to upgrade my three groups on 10/21 it was my intention to make them all paid premium groups to avoid any transfer hassles and enjoy the storage benefits offered by the then $110 yearly plan.

I began these upgrades in no particular order. Two went through fine and the third did not and still will not today even at $220. In hindsight since Marks retraction on free group limits one of my groups could have remained 'free' until the dust settled. However the one group that could have remained free is one that's aleady paid for.

The third group which must be paid due to storage limit is still in free status. When I try to upgrade it today even at $220 the transaction will not be accepted on two valid credit cards that paid for each of the two paid for groups.

Both of my banks see no reason for these sales have not to gone through. The consensus is whoever Mark at Groups.io uses for a payment processor which could be STRIPE.COM based upon domains I see flash by in my browser when trying to pay may like people to make multiple payments of the same amount ($110) to the same vendor ie: Groups.io in a short period of time as I tried on 10/21 10/22 and 10/23 and could have locked me out.

Sad part is if STRIPE.COM is where the problem lies they will only talk to the vendor Groups.IO and I cannot talk to Groups.io to ask them to? investigate or manually process my payment for the third group.

Meanwhile I have two of my three groups in the migration queue and the one group I've been begging to pay for since 10/21 languishes in free mode all the while getting further back in the migration queue since 10/21/19.

I've sent detailed email(s) to [email protected] since Monday 10/21 and tried to call leaving my phone number in both cases and no response as of 6PM EDT Wed 10/23, not even a 'bot' acknowledging receipt of my inquiry.

Mark, please take my money. I am sure it will help :-)

Thanks for reading,
Charlie
railscan@...

[Moderator Note:? Mark is not a member of GMF.]
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On Wednesday, October 23, 2019, 5:39:17 PM EDT, Bruce Bowman <bruce.bowman@...> wrote:
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On Wed, Oct 23, 2019 at 05:30 PM, Rail Scan wrote:
Under the old, then changed then back to old again rules I could have left at least one of my groups 'free' on IO. But when Mark announced the (later retracted) 500 member limit I panicked.

Now the third group which must be premium cannot be paid for at any price let alone the $110 I should have been able to pay on 10/21/19.
Rail Scan -- If I understand you correctly, you need two Premium Yearly groups and one Basic group, and you already have that. So all you need to do is rename them. See?/g/GroupManagersForum/wiki/Renaming-a-Group?for more details.

You may have to change a letter or two in the group names, because names cannot be "reused" for awhile. You also might have to cancel and restart a couple of transfers that are already in progress, and maybe adjust some group settings. Nonetheless, this is what I would do if I were in your position.

Hope this helps,
Bruce
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