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Issue regarding merging of 2 accounts and owner status

 

Hi Team,

I am a member of a number of groups and moderator of one. A couple of days ago I set up a new group and was therefore the owner. Over the years I have 2 different emails registered on my groups which often meant I received duplicate emails. One of those addresses is just a re-direction service to the first. The redirection service email it turned out was the one I used to set up the new group. Once it was approved (yesterday)? I added another person to the group who I made an admin. Once we had agreed on a list of people to join I was set then to start adding people. But then I discovered that I couldn't send email from my mail client on my desktop because it was coming from my primary address and not the redirection one. So, I thought I would try to fix all of that and hopefully resolve the duplicate emails. I tried adding my primary as an alias but the system reported it was already there? so then I found I could merge the two accounts and one would be deleted...so I went down that track only to discover I was now no longer the owner of the group I had just set up. I have emailed the only other member to ask them to add me as an admin but must be a way of getting ownership of the group back.

Sorry for the convoluted email and hope you can understand what has happened and give me a way forward.

John


Re: #bug ?-New Photo Attribution #bug

 

On Tue, Sep 10, 2019 at 08:21 PM, dave w wrote:
When in some random instance I wanted to check the group 'record' of what has been emailed (Emailed Photos), I find the my pics have been attributed another member, who has only replied to my 'posts'.
Dave -- This is not a bug.?

This behavior has been discussed often, most recently here:?/g/GroupManagersForum/topic/32524744#17760 .?It often happens if the person quotes your original message without removing the photo. That being so, the Emailed Photos folder should contain both your original photo and the duplicate.

Groups.io has no way to determine whether something attached to?any?incoming message is accidental or intentional (even a duplicate can be intentional). Short of asking your subscribers to use more discretion when quoting/replying, there is currently no way to keep this from happening.?

Regards,
Bruce
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#bug ?-New Photo Attribution #bug

dave w
 

Hi team,

Only recently have I been actively posting (by Group posts only) a few pics of my hobby activities.
**NB not related to YG transfers**

When in some random instance I wanted to check the group 'record' of what has been emailed (Emailed Photos), I find the my pics have been attributed another member, who has only replied to my 'posts'.
I'm not sure that is desirable in any sense (ie he may not want to be associated with my work ;-) ) but also from an obvious point- were I not Owner/Admin I couldn't do anything about correction (should I want to).
A bug? I see no previous IOG specific correspondence on this,
davew


Re: Can a former moderator delete files?

 

On Tue, Sep 10, 2019 at 04:48 PM, Nancy C wrote:
If a member who still is with a group, but is not longer a moderator, could he/she still delete the files she has uploaded, even though no longer a moderator?

Permissions are set to moderator upload only.
I just checked this out (moderator upload, subscribers view) and the answer is no.? I could still see the trashcan, but when I tried to delete it, I was told I didn't have permission (as a former moderator.)? When I saw the trashcan, I was concerned, but luckily it was a false alarm.? However, the account that uploaded it still "owned" the file, so I think that's why the trashcan showed up.

Duane
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Can a former moderator delete files?

 

If a member who still is with a group, but is not longer a moderator, could he/she still delete the files she has uploaded, even though no longer a moderator?

Permissions are set to moderator upload only.

Thanks

Nancy C
ECIR Group


Re: A member has found a way to not copy me, Owner

 

On Tue, Sep 10, 2019 at 12:39 PM, ray_r.rm wrote:
What can I do to see every post via my e-mail.
If you're set to Individual Emails, you should be getting them when they post to the group.? Have you checked your Bounce history?

Duane
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A member has found a way to not copy me, Owner

 

A troublesome member, ex moderated but now not moderated is posting messages that I do not get via my e-mail.
I usually read the massages via my e-mail.
I can go for some time without seeing what he has posted until I scroll through various Topics
I want to see every post he makes via my e-mail, just like every other member.
The setting is the second one down, Override, not moderated

What can I do to see every post via my e-mail.

Thanks,

Richard


Re: Going no Mail

 

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If you allow No Mail (I don¡¯t in my groups), the member can change their mail settings to that. Otherwise, to Special Notices Only.?
Go to Edit Subscription on the left side of the homepage.

Frances


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Re: Going no Mail

 

The easiest way is for the member to send an email to [email protected] and replace groupname with the name of your group.? (They could also use groupname+nomail, but some groups disable the no email setting.)? Then when they are ready to receive messages, they can send an email specifying which delivery method they want, probably groupname+single.? For a complete list of email commands, see /static/help#what-are-the-available-email-commands.

You can also go in and change their delivery method on their member subscription for them.

Duane
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Going no Mail

Lavon
 

If we have a member that wants to go on hold how do we do that in our group?? We have just the regular group not the paid one.? She is going on Vacation for a week and wants to be put on hold or no mail.
Lavon


Re: SPECIAL MESSAGE

 

On Mon, Sep 9, 2019 at 09:44 AM, Sandy V wrote:
If you send something as a special notice, this assures that everyone will receive it in their email.
But only if you don't allow the No Email setting on your group.

Duane
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Re: need help please [with group address or title]

 

Ana,


Hello there, I own a group called Angelsons, I am having a problem, when I wright to the group, the people get
the angel part, but I get angle songs,

I'm having some difficulty understanding your problem. I can't tell if angel (a n g e l)? versus angle (a n g l e) is the problem, or merely a typo in your message. Are you using assistive technologies like a screen reader and/or voice-to-text when you read and compose messages?

and I have tried to fix it but I cant find the mistake,
?
In your group's Settings page, there are two fields to check.

1) Group Title. This one is intended as a short but readable text so people looking in the Groups.io directory will know what your group is about. In the angelsonges group (cited in your message sig line) the Group Title currently reads as "angelsons". That's probably too short for this purpose, and may be better if made more readable. For example, "Angel Sons" or even "Angel Sons - A Christian Group for Prayer"

2) Group Email Address. This one is used in both the group's email addresses and in its web addresses (URLs). As such it needs to be compact and without spaces (and some other punctuation marks). In your group this currently reads as "angelsonges". Note the difference in spelling - a n g e l s o n g e s instead of a n g e l s o n s. Based on your display name in this group I'm inclined to believe that you intended Sons rather than Songs.

The custom part of the Group Email Address is often referred to as the group's name.

Do be aware that changing the Group Email Address will have consequences for your members, so you don't want to do it more often than absolutely necessary. Read Renaming a Group for more information.


and I also cant make the n show up,

I don't see where an n would be missing. I do see an extra g e in your Group Email Address though, as spelled out above.

I hope this helps.

Shal

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Re: SPECIAL MESSAGE

 

In each individual's email preferences, they can choose individual messages, digest, summary, or special notices. Those who choose special notices will not receive any email that is not sent as a special notice (they may want to go into their groups.io account to read and respond to messages rather than receiving them in their personal email account). If you send something as a special notice, this assures that everyone will receive it in their email.
~Sandy


need help please [with group address or title]

 

sons, I am having a problem, when I wright to the group, the people get the angel part, but I get angle songs, and I have tried to fix it but I cant find the mistake, and I also cant make the n show up, can anyone help?Hello there, I own a group called Angel

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Re: unsubscribed member can?t get registered with same address

 

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Duane,

understood.

Best regards

Victoria


Re: unsubscribed member can?t get registered with same address

 

On Mon, Sep 9, 2019 at 06:16 AM, Victoria wrote:
But how come I cannot see him when going to Settings >Members and put his email-address in the search field? Does that mean his subscription is gone even though he stays registered, and his account is still there, but only visible to himself?
You won't be able to see the information unless he subscribes to your group.? He will still have an account with Groups.io though.

And what if someone wants his e-mail-address and consequently his registration deleted?
If someone decides they no longer want to be part of the Groups.io site, they can go to the upper right corner of a page to access their account.? They click on their Display Name or email address, depending on which is shown, then select Account from the drop down list.? On the page that opens, go to the bottom right corner and click on the red Delete My Account button.? Once the choice is verified, all information about that person should be deleted from the Groups.io records.? They can come back later, but they would need to create an entirely new account.

Duane
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Re: unsubscribed member can?t get registered with same address

 

Shal,

And that is false. A person's subscription is to a specific group. A person's Account (email address registration) is for all groups to which the person subscribes.<
Of course. That I understand.

But how come I cannot see him when going to Settings >Members and put his email-address in the search field? Does that mean his subscription is gone even though he stays registered, and his account is still there, but only visible to himself?

And what if someone wants his e-mail-address and consequently his registration deleted?

Sorry if I pose questions which might be self-evident for technical savvies....

Victoria


Re: unsubscribed member can?t get registered with same address

 

Victoria,

why can?t an unsubscribed member get registered with the same
e-mail-address he was registered with before?
Because unsubscribing from your group doesn't unregister their email account from Groups.io. Even if he were not subscribed to other groups it wouldn't.

When trying to register anew, a notice pops up saying ¡°this
e-mail-address is already registered¡±.
And that is true. He has no need to re-register.

Although it definitely is not since I as owner cannot see this
person?s membership any more.
And that is false. A person's subscription is to a specific group. A person's Account (email address registration) is for all groups to which the person subscribes.

So what do I tell thim if he does not want to create a new
e-mail-address?
Tell him to subscribe to your group.

Either use the Join/Request button on your group's home page, or use the +subscribe email command. To use the home page buttons he'll need to Log In to Groups.io (not Sign Up, that's already done).

Shal


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Re: unable to subscribe to group via invite and subscribe email

 

Isis,

It's definitely the correct account she's emailing from, ...
From? Do you mean she's emailing To the correct (group's +subscribe) address? Or am I missing your meaning?

I don't think she knew the group email before, since she's not
subscribed yet, so it's not clear to me where that's even coming from.
One possibility is the group's home page. I'm sure there are others.

Though really, the fact that subscribe request was sent should have
been enough. Why another confirmation from the same address?
That's to protect against the case that the +subscribe command was forged (spoofed) by a virus, spammer, or malcontent.

I just sent her an email with the subscribe email CC'd, and asked her
to reply all. I haven't heard back from her yet, but I would have
thought that I would at least get some sort of response from the
groups.io system that I'm already subscribed.
I agree, you should have. But trying that in my test group got me no bounce or other message, and no Activity log entry. Both seem wrong to me. Sounds like a bug to me.

Shal


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SPECIAL MESSAGE

Ellen Bourne
 

Good morning, when sending a email there is a option at the? top that states send a special note or email.? What does this option offer?