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Re: No attachment/photo icon when composing on web
Helen,
I am assuming you saw the photo settings in Settings. You need to scroll fairly far down! You said you see the image icon in the toolbar. Is it greyed out? Can't you click on it to open it? In Groups.io, the image goes in the footer of the email or post. Not in the body. At least that is my experience.? Frances PS I couldn't open your image. -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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No attachment/photo icon when composing on web
Hi all - hope you can help me with this frustration.
When I compose messages on the website there is no icon for attachments or photos - see image. I do see the paperclip and picture icons in the menu when I compose here. It is not that I am simply missing them. I assume it is a setting, but I've tried fiddling with every setting I can think of to no avail.? Can anyone help? Thanks so much! Helen |
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Re: What Does Bouncing Member Tell their Email Provider?
#bouncedemails
Thanks Shal. I will ask them to contact Charter (or maybe I can on their behalf). They're in digest mode and roughly 40% of the digests bounce.
tommy0421 |
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Re: What Does Bouncing Member Tell their Email Provider?
#bouncedemails
tommy0421,
I appreciate the responses but I think I will still ask them toI wonder if perhaps the text of the error is misleading, and what is really happening is that charter is restricting the amount of traffic they allow to arrive from Groups.io's IP address. Rate limiting would still be a problem only Charter can correct, but it may help to ask Charter if that's what's happening. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Customize subscription
#subscription
On Sat, Jun 1, 2019 at 03:17 PM, <Kate@...> wrote:
I'd like to customize the subscription process to have the subscribers explicitly agree to a statement, and to collect some contact info.Perhaps the best way is as follows: 1 - Tick the Restricted checkbox in the Spam Control section of your group settings and save your changes. 2 - Create a member notice of type Pending Subscription containing whatever boilerplate disclaimers you need and asking for the things you want. See?/static/help#membernotices?for more information on Member Notices. Any reply that the pending subscriber sends back will appear in the "+owner messages" section of his member record. Note, however, that this will work only for those who ask to join your group on their own initiative. If you Invite someone to join, that member will be let into the group as soon as he accepts the invitation, and the Pending Subscription notice will never be sent. Groups.io assumes that you've already vetted that person in some other fashion -- otherwise you wouldn't have invited him.? There is no questionnaire functionality within groups.io as there was within Yahoo Groups. Hope this helps, Bruce? -- The system Help is your friend.??/static/help |
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Re: Customize subscription
#subscription
Kate,
I'd like to customize the subscription process to have the subscribersThe only mechanism available to help you with this is the Pending Subscription notice. You can add one of these to your group by way of the Member Notices tab on your group's Settings page. See also: /g/GroupManagersForum/wiki/Screening-New-Members-Using-the-Pending-Subscription-Notice /static/help#membernotices A person who applies to join your group (assuming your group has the "Restricted Membership" box checked, under Spam Control) will be sent your notice, and if they reply to it their reply will go to your group's owners and moderators (those who select "All Emails" in the Owner Emails section of their Subscription page). Your owners/moderators may then review the person's reply before deciding whether to approve their membership. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: What Does Bouncing Member Tell their Email Provider?
#bouncedemails
Thanks Bruce but I think I had already read the messages you linked when I did an archive search. It just seems strange that I can email the member immediately before and after two bounce probes bounce, yet my email? goes through. And that so far as they know, other emails from other senders do not bounce whereas their Groups.io digests regularly bounce. They bounce more often then they go through. They're in digest mode, would the size of the email be a factor?
I appreciate the responses but I think I will still ask them to contact their provider. And also suggest they maybe open a free Gmail account, too! tommy0421 |
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Re: What Does Bouncing Member Tell their Email Provider?
#bouncedemails
On Sat, Jun 1, 2019 at 09:49 AM, Tommy Meehan wrote:
The oddity is, with the Chartertn.net member, yesterday morning I requested two bounce probes, ten minutes apart. Both bounced.It's a problem on charter/spectrum/rr that comes and goes.? See: /g/GroupManagersForum/message/14623 /g/GroupManagersForum/topic/29605471 /g/GroupManagersForum/topic/31451227 and /g/GroupManagersForum/wiki/Dealing-with-Bouncing Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: What Does Bouncing Member Tell their Email Provider?
#bouncedemails
The oddity is, with the Chartertn.net member, yesterday morning I requested two bounce probes, ten minutes apart. Both bounced. In between I sent them an email from my Gmail account advising them I was requesting the bounce probes, that the first had been sent (and bounced) and I was about to request another (which also bounced). My gmail email in between went through. None of my Gmail emails to them have ever bounced. In fact, so far as they know, none of the people who email them regularly ever report bouncing.
tommy0421 |
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Re: What Does Bouncing Member Tell their Email Provider?
#bouncedemails
On Sat, Jun 1, 2019 at 09:29 AM, Tommy Meehan wrote:
The error code in his email delivery history log is always the same-We've seen a number of these kinds of delivery issues with charter/spectrum/rr over the past 15 months. In the case above, their mail server couldn't handle the request, and requested redelivery at a later time. Whether the message ever actually made it to charter is unclear. No amount of whitelisting can remedy this. He could complain about it, but they probably already know...and have decided not to invest in the kind of infrastructure necessary to provide a reliable service. Although it sounds glib, I suggest that you tell him to get a new email account with a provider whose mail servers are up to the task. There are plenty of options out there and many of them don't cost anything. ? Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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Re: Replying to messages on Web page
On Sat, Jun 1, 2019 at 07:01 AM, Wanda Hall wrote:
So bottom line, after all that waffle lol, is how do I make sure if anyone is replying on the web page the previous message they are replying to is also included on the page and also in mail notifications, without them having to copy it and use block quote so all users, be it mail notification only or web only can follow newer replies and know what bit of the thread the message refers to?Wanda -- There is no group setting that will allow you as an Owner to enforce your own quoting rules. As you noted, (unlike Yahoo) Groups.io does not automatically quote the previous message thread upon clicking the Reply button. This behavior in Yahoo was felt to promote over-quoting and message bloat, and it was better to leave it up to the person posting the reply to decide how much quoting is necessary to provide context. Note that if you highlight some text with your mouse before hitting the Reply button, that text will be carried over as a quote in the message composition window (that's how I did the quote above). See?/g/GroupManagersForum/wiki/Message-composition-tips-and-tricks?for some other ideas that might make quoting online easier for you.? Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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What Does Bouncing Member Tell their Email Provider?
#bouncedemails
I moderate a group for a national 501(c)(3) group. Membership includes access to the group's message board (now hosted by Groups.io). I have one member who has intermittent bouncing problems that have gone on for months. The problem seems to be with his email provider -- chartertn dot net (which I believe is a Spectrum service) -- but the member seems convinced the problem is with Groups.io. I presume he thinks that because his email account otherwise works normally. (As example, when I email him using my Gmail account.)
The error code in his email delivery history log is always the same- 421 impin005.msg.chrl.nc.charter.net cmsmtp ESMTP server not available AUP#I-1300What should I advise him to do? Email the error code to his provider? To their customer service? We had another problem with a member, similar to this. The difference was, they knew what to do. Before I could suggest it they had already contacted their email provider and was told the email provider would "make sure" the groups.io group was "white listed for his account." They haven't had any problems since. tommy0421 |
Frances
Tommy Meehan
Shal Farley
Bruce
Duane