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Sugar,

I have a member on 2 of my groups io group that is not receiving e
mail but shows she is ok on the members list.

Click on her row in the Members list to open her subscription page, then click on the Email Delivery History tab.

If that shows Bounces or Unsuccessful attempts have her report that to her email service's tech support to straighten out. If you want report the Reason text here and we'll try to help interpret what it means.

If it shows only Successful Deliveries then the messages are most likely going into her Spam or Trash folder, or is otherwise filtered to not appear in her Inbox. In this case the issue is entirely within her email service, as they accepted the messages from Groups.io.

This could be a Charter issue as I know others who have had trouble
with Charter and has had to change service to get e mail from groups
io.

Three of GMF's five Charter members have both successes and bounces from Charter in the last few days. For those cases the bounces have the reason:

421 impin014.msg.chrl.nc.charter.net cmsmtp ESMTP server not available
AUP#I-1300

"Server not available" sounds to me a lot like a problem internal to Charter.

The other two had a bunch of failures late last year, but those were a different Reason: "452 4.1.1 Too much mail from this address E2210".

So yeah, it looks like Charter is not a reliable email service.

I was just wondering if something has been accomplished with this?

I think these are problems only Charter can fix.

Shal


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