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Re: bouncing
Ginny, I put a support request into Mark; he asked me if I could send him any error codes. I tried but I can't really pull any. All I get is the Groups.io message that my account is bouncing, click here to unbounce. You can go to your Account and click on the Recent Bounces page to see what error codes (and text) are listed in the Reason column. Or on the Subscription page of any of your groups, on the Email Delivery History tab. But Mark should be able to see that info, so I'm not sure why he asked you to send it to him. ? Mark tried but he's not familiar with Barracuda and unless we can come up with something ore concrete for him to go on, he's stuck. His suggestion was to contact my provider - I'm still waiting on them. As I understand it Barracuda sells security "appliances" - devices that sit between your computer and the internet to protect your system. But it is possible they also have a larger-scale product that your email service may be using for spam and malware filtering. A lot of smaller email services use third-party RBL (Realtime Black List) services as part of the decision on whether to accept or reject ("bounce") incoming messages. If Groups.io's outbound email server(s) gets onto one of those lists then that can produce widespread rejections. Y!Groups had this problem from time to time as well. It can be torture for Mark to try and get an RBL to de-list (or better, whitelist) Groups.io, but to even start he needs someone's email service to tell him which RBL is being used. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Mysterious Email Problem
I called my ISP again on Friday the 2nd, and this time I got to talk to a tech person a level higher on cox.com. They gave my problem a ticket number after determining the problem seemed to be on their end, and would probably get back to me again the following Monday...Which they didn't. I called Cox again on Tuesday the 6th for an update, and all they could do is tell their tech people I called back with the same problem. Now the email delays had gone up to 8 days, so I called again on Thursday the 8th. The person I talked to could only tell me they still see the ticket number, and thought I should be some kind of email notification from the tech people by Friday...Which I haven't gotten so far. One thing has changed though, as now the delays are down to 30 hours...We're making some progress!
Don |
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Re: INDIVIDUAL EMAILS
Ellen, When you email an individual in Groups.io where do you go to review/retrieve the sent email? That's a feature that doesn't (yet) exist. For now use the "BCC Me" checkbox to receive a copy in your email. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Invitation questions
Michael, | Subject: Invitation to join the <groupname>@ email group Mark typically uses the group's posting address as the name of the group, so it should appear as [email protected] or <[email protected]>. That is, the angle brackets should either encompass both the name and domain, or not be present. Or, in the case of a group with subgroups: [email protected] (for the primary group the simpler form, [email protected], can be used instead). however at the bottom of the Invitation there were 3 confusing and unexplained 'buttons': That sounds like a feature of your email interface. I know Gmail sometimes makes suggestions like that, what they do is compose a reply with the suggested text in the body, then leave it for you to complete the reply or just click Send. Possibly other services have that feature too. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Multiple addresses for members?
Chris,
You cannot, as moderator, but they can set an Email Alias in their Account settings. Tell them to go to their Account page and open up the Advanced Settings For Email Aliases section on that page. The Email Alias address will not show up with its own entry in your Members list, nor will it receive any notices or email from the group. But if the member uses an Email Alias address to post to the group that message will be handled as a message from that member (same as if they sent from their subscription address). Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Invitation questions
I sent an invitation to a new free email address of mine. This is the Invitation message it received:
| Subject: Invitation to join the <groupname>@groups.io email group Shouldn't this be "<groupname>.groups.io"? (and again in the message body)? Message body: | Hello <emailaddress>@outlook.com, | | You have been invited by <me> to join the Groups.io group <groupname>@groups.io. | | The following message was included by <me>: | | <my custom message> | | If you have questions about this invitation, send them to <groupname>[email protected]. | | To accept the invitation, please reply to this email, or you may accept the invitation on the website. | | If you are not interested, or if <emailaddress>@outlook.com is not your email address, please ignore this email. | | Cheers, | The Groups.io Team "accept the invitation" was a clickable link to the <groupname>.groups.io website which make sense, however at the bottom of the Invitation there were 3 confusing and unexplained 'buttons': "Thank you for the invite." , "Thank you for the invitation." , and "Can you please add me?" What are these 3 unexplained 'buttons', what is the difference between them, and where do they go? |
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Multiple addresses for members?
I have several group members who use >1 email address, and the one they signed up with is not the default their email uses to send. Is there any mechanism by which I can associate multiple email addresses with their membership? Chris R. ====== Not to be taken literally, internally, or seriously. Twitter: |
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Re: bouncing
I hope this replies to the group. It was confusing h ow to do that.
I wanted to just say I had to unsub them and then sub them again. It seemed it was att and a server called hughes. You are right if you are bouncing then you are not getting the letter and the link on how to unbounce. Anita? |
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Re: Is there a manual method of Migrating Messages from Yahoo Groups
On Fri, Nov 9, 2018 at 10:24 AM, Dale Dietrich wrote:
I just finished migrating our group to Groups.io and NOT A SINGLE message was migrated. This kind of defeats the point.Yes, it does. Are you sure the transfer is actually done? If you haven't yet received a completion email, then it's probably still working. Also remember that you cannot transfer more than 100,000 messages without paying for a one-year upgrade, so you might want to check on that. Is there a way to manually migrate messages over. Or is there a way to get to try again?Yes...you can start a new transfer to retrieve those areas that were left behind, but you will first have to delete the existing one.? Go to the transfer page at?/yahootransfer?. Pull down the "In Process" menu and select your group.?On the ensuing page:
Keep in mind that the ability of the transfer agent to move your group content depends on the accessibility of Yahoo's servers. If for some reason you can't get to your Yahoo group content, the agent won't be able to, either. ? Good luck! Bruce -- The system Help is your friend.??/static/help |
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Re: cannot locate member in search
On Fri, Nov 9, 2018 at 10:23 AM, Kathleen Taormina wrote:
I have 2 email addresses subscribed to my own group. I want to set one as a regular subscriber (not moderator/owner). I cannot bring up that subscriber when searching through members. I tried to send an invite to that email address and IO says its already subscribed. How do i find that subscriber within my group?Go to Admin>Members. By default, subscribers will be displayed in inverse order by join date. Click any of the column headers to change sort order, and click on the next/previous buttons ( < > ) to page through. You can also use the Search box at upper right. Enter part of the email address and click on the Search button. This is a substring search, so partial matches should work. ? Hope this helps, Bruce -- The system Help is your friend.??/static/help |
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cannot locate member in search
I have 2 email addresses subscribed to my own group. I want to set one as a regular subscriber (not moderator/owner). I cannot bring up that subscriber when searching through members. I tried to send an invite to that email address and IO says its already subscribed. How do i find that subscriber within my group?
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Shal Farley
Don Grass
Michael Pavan
Chris Rose
Kathleen Taormina
Anita L
Bruce