Re: bouncing
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Ginny, I put a support request into Mark; he asked me if I could send him any error codes. I tried but I can't really pull any. All I get is the Groups.io message that my account is bouncing, click here to unbounce. You can go to your Account and click on the Recent Bounces page to see what error codes (and text) are listed in the Reason column. Or on the Subscription page of any of your groups, on the Email Delivery History tab. But Mark should be able to see that info, so I'm not sure why he asked you to send it to him. ? Mark tried but he's not familiar with Barracuda and unless we can come up with something ore concrete for him to go on, he's stuck. His suggestion was to contact my provider - I'm still waiting on them. As I understand it Barracuda sells security "appliances" - devices that sit between your computer and the internet to protect your system. But it is possible they also have a larger-scale product that your email service may be using for spam and malware filtering. A lot of smaller email services use third-party RBL (Realtime Black List) services as part of the decision on whether to accept or reject ("bounce") incoming messages. If Groups.io's outbound email server(s) gets onto one of those lists then that can produce widespread rejections. Y!Groups had this problem from time to time as well. It can be torture for Mark to try and get an RBL to de-list (or better, whitelist) Groups.io, but to even start he needs someone's email service to tell him which RBL is being used. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Shal Farley