On Wed, Aug 8, 2018 at 01:22 PM, <OakhillAvianCenter@...> wrote:

I have a group that is "steering committee" with about 15 members
I've created another group that will be "general membership" that will likely include 100's or thousands of members.? I want the steering committee group to receive all general membership posts as well but not vice-versa.? I've already created the General Membership group today (no members yet) & thought I would just add the Steering Committee group as a member of that group - make sense?? But as I ponder this I wonder if I should create a sub-group of the main steering committee group or something.? Would appreciate any thoughts or suggestion for this newbie!!!!

One of the requirements of being a Subscriber of a subgroup is a subscription in the primary group. Assuming all people on your Steering Committee are also in the general membership, it would make more sense to make the committee group a subgroup of the "general membership" group.

I have a similar situation with our general membership group and our board of directors; and frankly, I've yet to encounter any real advantage to using subgroups. Both member and content management has been no more cumbersome by keeping the two entirely separate.

Hope this helps,
Bruce
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The system Help is your friend.??/static/help

On Wed, Aug 8, 2018 at 06:36 PM, Patty Sliney wrote:

I understand why Mark added this feature into groups.io, but I think it's problematic.? My personal opinion, and I know this differs from many folks on this group, but I think the issues with this feature at least match if not out-weigh the benefits.? I would really like to see this feature as something optional the list owner/mods could select as a feature to turn for their respective groups.

I can see your point... sort of. However, what would you implement as an alternative? If Groups.io was just to stop sending out "resubscribe" emails then what benefit would accrue? The fact would remain that the member concerned would have been unsubscribed but not sent any notification of the fact. If the notification of "unsubscription" sent to Owners was to remain in place then while the Owner would know of what had happened they would have no easy means of contacting the person concerned because their email address would have been removed from the members list - obviously! Even if the email address was somehow retained, if a member's Mail Provider is shunting Groups.io traffic into a Spam Box then a Group Owner's email sent via Groups.io is going to suffer the same fate. OK; an email sent from the Owner's personal email address might get through, but obviously enough Owners might not want to use that route.

Even messages you send out about "best practice" (e.g. regular checking of spam traps) may equally get diverted into... the spam trap! In the end there is only so much that we can do as Owners and Moderators to help our members; if they refuse to cooperate then there is little more that we can do.

In an earlier thread on this subject I suggested setting members to "no email" rather than unsubscribing them, but some groups do not allow no email so that didn't suit them. That said I still think a "no email" member is better than no member at all.

To repeat the question I posed earlier... what is your alternative to the present system?

Chris

On Wed, Aug 8, 2018 at 01:53 PM, Harvey Morgan wrote:

Think about an option in the group settings to notify the owner/moderators by email when someone is marked as a Bouncer, so we can investigate proactively, instead of having to remember to check the membership list from time to time.?

I agree something like that would be kinda helpful at times.

I think the logic behind NOT doing that is that a bouncing email address is a user account issue, not a group issue; and that information is stored in a separate database. Picture the scenario of one person who is subscribed to 50 groups, experiences a bounced message, and suddenly 50 group owners are sending him bounce probes to remedy a situation that occurred with only one message delivery.
?
Regards,
Bruce
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The system Help is your friend.??/static/help

Harvey,

Here's the page I was quoting from:

That information is obsolete. Do not rely on the zendesk pages, instead refer to the official help pages (linked at top and bottom of every group page).
/static/help

Shal


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More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

On Wed, Aug 8, 2018 at 01:24 PM, <davidlibiez@...> wrote:

I hunted for this answer but couldn't find it -- can I request that only my Yahoo photos and message archive be transferred from Yahoo, and not the member list (files are empty)?

Yes. You should find a checkbox for each such area on the group transfer page. Uncheck the boxes next to those areas that you don't need the agent to transfer.

Be advised that if any of the members are subscribed under a different email address than the one they used on Yahoo, this transferred content will no longer be associated with them.
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Regards,
Bruce
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The system Help is your friend.??/static/help

But, to add to Doug's reply, the downside to this feature is, that auto resub email your unsubbed list members get is now going to be directed to their Spam/Junk folder, as that's what either they or their ISP did to the previous email.? So, they may not even know they've received this resubscription auto email so they can instantly resubscribe :-(?

I understand why Mark added this feature into groups.io, but I think it's problematic.? My personal opinion, and I know this differs from many folks on this group, but I think the issues with this feature at least match if not out-weigh the benefits.? I would really like to see this feature as something optional the list owner/mods could select as a feature to turn for their respective groups.? What I have had to do for my groups is, is to perioidically send out a message reminding my list members to please check their Spam/Junk folder on a regular basis, and before just deleting all those emails, LOOK carefully for any groups.io emails, and mark them as "Not Spam", which will return them to the Inbox.? If a list member does not do that, and simply empties their Spam/Junk folder with groups.io emails in there, that tells their ISP to blacklist groups.io emails.? That's a bad thing.? And, a lot of work for list mods to explain to a list member why they've been unsubbed (because either they are not using good email practice in checking their Junk/Spam folder every day, and making sure all their good emails are restored to the inbox), or, their ISP will add groups.io emails to their Black Lists, thus blocking groups.io emails from even getting to certain folks.?

Just my opinion, and I don't think my opinion will sway Mark's decision on this, so I've accepted this as one of the less than desirable features of groups.io.? Not very many of those, but it's on my "Do Not Like" list for groups.io.

Patty Sliney

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Patty S.

On Wed, Aug 8, 2018 at 11:18 AM, Harvey Morgan wrote:

From the page on bounces:

"Once a user is Bouncing, every 3 days we attempt to send an email to them, explaining that we are not sending group messages to them. The email has a link they can click to unbounce their account. If we receive no response after sending 4 of these bounce reports to them, we automatically unsubscribe them from all groups they are subscribed to."

Despite what it says in the Help, people are not unsubbed from their groups for bouncing emails. Instead, they are put in Bounced status and groups.io stops trying to contact them. See??

You can find bouncing and bounced members by opening the Members List. Pull down the blue Members menu and select "Bouncing." At that point you can select any members who are in Bouncing status and manually send them bounce probes.

Hope this helps,
Bruce?
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The system Help is your friend.??/static/help

On Wed, Aug 8, 2018 at 11:10 AM, dash wrote:

I have members being unsubbed and even banned for ?see edited post that announces this to me below.?? MY question is what can I do to remedy this?

All your subscribers need to do is click on a link to be reinstated. They are not being banned.?

Please go here:?/g/GroupManagersForum/wiki/Removed-for-spam?for an explanation of this in great detail.

It seems to be more of a problem for some email service providers than others. There is nothing you can really do to fix it, other than to educate your subscribers. Consider sharing the above link with them.

Regards,
Bruce?
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The system Help is your friend.??/static/help

On Wed, Aug 8, 2018 at 11:06 AM, Harvey Morgan wrote:

I haven't been able to find any way to make my group's groups.io text appear in French.? Am I missing something?

Groups.io does not currently support multiple languages.
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Regards,
Bruce
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The system Help is your friend.??/static/help

On Wed, Aug 8, 2018 at 10:12 AM, Ullman Garrett wrote:

On August 6th an internet service provider named Windstream has blocked all emails from our groups. IO site to their email users. I am attempting to contact Windstream to see if I can remove the block. Error message was

550 5.7.1 [C10] RBL restriction: Blacklisted by Internal Reputation Service - 66.175.222.12

?

Has anyone else seen similar actions around that date?

Yep, me too.

All mail providers that use Synacor for authentication purposes ended up blocking groups.io's IP address for 24 hours.

It should be resolved now. See??

Regards,
Bruce?
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The system Help is your friend.??/static/help

On Wed, Aug 8, 2018 at 10:10 AM, Beth Weld wrote:

We have officer reports that are uploaded to a subgroup every other month. The membership needs to be able to view the content of those files, but there is really no need to actually download them as they are only for information.? Also, the members get an email about a new file being uploaded but then have to go to the website to actually access the file (which then has to be downloaded).?

With the proper browser plugin, it is possible for your subscribers to read a PDF file online without actually downloading it. Last time I installed Adobe Reader, this browser plugin was installed by default.

Have I missed a feature that simplifies this process?? Currently we are uploading the file which triggers the email, but then we are sending a manual topic email with the contents of the file in it so that members can see the content without downloading.? ?Most of the files are either PDF files if that helps.

I'm kinda unclear on which steps in the current process you find most objectionable.?

Assuming the report needs to be uploaded to the files area for archival purposes, then you should of course continue doing that. As you seem to have discovered, groups.io can send notification that you have done so; but there is no facility to automatically forward the file's content to your subscribers.

If you don't want to force people to log into the site, the most straightforward way to avoid that is to also send the original PDF file as an attachment to a group email.?With the proper group settings (see Admin>Settings>Message Formatting>Out of Space) this attachment will eventually be deleted, leaving only your "archival copy" behind.

If you also don't want to force subscribers to install a PDF reader, the most straightforward way to avoid that is to do what you are already doing.

I hope this helps, but it probably doesn't.

Bruce
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The system Help is your friend.??/static/help

I hunted for this answer but couldn't find it -- can I request that only my Yahoo photos and message archive be transferred from Yahoo, and not the member list (files are empty)? We cleaned up the list and manually imported it and are already using Groups.io.? The messages and photos are just to finish off the process.

thanks
Dave

This issue is discussed here ->?/g/GroupManagersForum/wiki/Removed-for-spam
In short, the users need to identify the means by which they were unsubscribed, address that, and then re-subscribe by clicking the "Resubscribe" link they got in the Unsubscribe email.
Thanks,
Toby

开云体育

Beth,
#1 - upload triggers email - that's caused by checking the "Notify Members" checkbox on the upload dialog.? If you plan to send a message later about the file being uploaded, no point in notifying them at the time of upload so uncheck the box.
#2 - viewing files in browser - this is somewhat handled by the browser.? Both MS Edge and Chrome have built-in PDF file viewers so when I view PDF files on groups.io, they display in my Chrome browser.? The setting in Chrome is Settings -> Advanced -> Content Settings -> PDF Documents => there is a switch for "Download PDF files instead of automatically opening them in Chrome", if that's OFF Chrome will display the file.
If you have a JPG file, Chrome wants to download it.? But MS Edge prompts Open/Save/Cancel and if you click on Open, it will download to a temp location (not the users Download folder) and open the file using the program associated with a JPG file on your system, in my case, that's Picasa Photo Viewer, but on Windows would likely be the Windows Photo Viewer.??
So there are ways to do what you want that do not involve groups.io.
Toby

PS - I note that in the Photos section, clicking on a JPG file does?display it in the browser as a special case.? But in the Files section, no distinction between files types is done and they are all sent to the browser in the same way.

PPS - there is an Admin->Setting->Files option to:

They are not "banned"!?

See this for an in-progress help page:
/g/GroupManagersForum/wiki/Removed-for-spam

Frances

Hi all,
I am new to this forum & admin for a group that I created a few weeks ago.? Here's my scenario:

I have a group that is "steering committee" with about 15 members
I've created another group that will be "general membership" that will likely include 100's or thousands of members.? I want the steering committee group to receive all general membership posts as well but not vice-versa.? I've already created the General Membership group today (no members yet) & thought I would just add the Steering Committee group as a member of that group - make sense?? But as I ponder this I wonder if I should create a sub-group of the main steering committee group or something.? Would appreciate any thoughts or suggestion for this newbie!!!!
John