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Re: Deleting old emails?? ATTN CHERRY
On Fri, Mar 1, 2019 at 05:39 PM, Andy W wrote:
I tested this by loading 10GB of files into my premium plan and it did not work.? I received no notification at 80% or even 100% when the upload function became unavailable.? I reported this to support on 30-Jan-19 (ticket number 8261) but have had no response so far.I've had an update from Mark today on this. He confirmed that the notifications are not being sent but does not have an ETA for a fix. Andy |
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File and Photo allocations (was: Photo display size)
On Wed, Mar 6, 2019 at 02:30 PM, Maureen wrote:
This brings up another question - is there an easy way to calculate total data usage for the account?? I can see that there is usage info at the bottom of both the Files and Photos pages so those are easy to add up.?See?/g/GroupManagersForum/wiki/Managing-Attachments%2C-Files-and-Photos,?under the section "How can the actual storage used be checked?" To my knowledge, accounts have no storage quota, only groups. Are Files and Photos the only data users that count towards the account limit?See?/static/pricing#what-is-counted-towards-the-storage-limits-for-my-group. Regards, Bruce -- The system Help is your friend.??/static/help |
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Re: Locked group and member notices
#lock
#membernotices
On Wed, Mar 6, 2019 at 03:37 PM, Frances wrote:
But does "locked group" mean restricted group?No. It means the group/subgroup has been locked, making it read-only. This function is only available in Premium groups (see /static/pricing).? Does activating the "locked group" message end the ability of the group owner / moderators to approve a non-member post?Not by itself. At the same time, if?you don't have a Premium/Enterprise group, or have no plans to ever lock your group, there is little reason to set up a corresponding Member Notice, much less make it Active.? [A case could be made that displaying the Locked Group option among the Member Notice types in a group that is not Premium is a bug. But so would be Direct Add; or for that matter, Pending Subscription in a non-Restricted group.] Is activation of the "locked group" notice incompatible with allowing non-subscribers to post? "Allow Non Subscribers to PostOnce you actually lock the group, no one will be able to post, regardless of subscription status. At the very bottom of the Settings page, those having a Premium group should find a baby-blue "Lock Group" button. The way I read it, the corresponding Member Notice is sent in reply if someone attempts to post to the group while it is locked. See?/g/updates/message/40. This feature has received no discussion in either GMF or beta, so this brief, one-sentence blurb is pretty much all we have on the topic. Regards, Bruce? -- The system Help is your friend.??/static/help |
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Re: Changing owners
#owner
#groupowner
Frances, If someone else is willing to be promoted to Owner, can the originator of the group then totally leave? Yes. Owners are equal in every way, there's nothing special about the owner that happened to create the group. The key phrase in that help text is "only owner". As long as there's another owner in the group other owners can leave it. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Re: Locked group and member notices
#lock
#membernotices
I understand that non-member posts would have to be moderated. And the owner / moderators would receive email notification of this.
But does "locked group" mean restricted group? Does activating the "locked group" message end the ability of the group owner / moderators to approve a non-member post? Is activation of the "locked group" notice incompatible with allowing non-subscribers to post? "Allow Non Subscribers to Post Posts by non-subscribers will be moderated, instead of rejected."
Frances -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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Locked group and member notices
#lock
#membernotices
I see in Member Notices in Settings there is one for Locked Group.
I don't see the term in the official help document or in the GMF wiki.?Does it mean a group with restricted membership? I was wondering whether a restricted membership group could use this an auto-reply for email from non-group members. This is assuming that the group allows non-group members to send messages (with moderation).? Thanks! Frances -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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Changing owners
#owner
#groupowner
A Board of Directors is interested in setting up a group.
The original owner will wish to replace themselves next year with someone from the new Board.? Is this possible? If someone else is willing to be promoted to Owner, can the originator of the group then totally leave? The Help says: ? How Can I Delete My Account?We're sorry to see you go, but we will be happy to delete your account. Note that we will not be able to delete your account if you are the only owner of at least one group. If that's the case, you should either transfer ownership to someone else, or delete the group before requesting that your account be deleted. -- /g/GroupManagersForum/wiki /static/help More help: use the search button at the top of the Messages list. |
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Re: email issues
Missy, I've been having some problems with my io groups over the past few days. I either receive the email messages late, or not at all, in random order, sometimes immediately after the message was posted, sometimes several hours later, sometimes not at all. Except for the "sometimes not at all", this symptom sounds like what happens when your email service is using greylisting to test whether the sender is a spambot or not. Possibly there's some other connection problem between Groups.io and your email service, but ultimately each message should either be delivered or be rejected (reported as "bounced"). It is very bad form if your email service accepts a message from a sender and then drops it in a black hole instead of delivering it to either your Inbox or your Spam folder. The "blackhole" treatment is supposed to be reserved for senders the service is quite certain are illegitimate (an ip address with no DNS record as a mail server, for example). I have checked whether my email address is bouncing - it's not. Which means that Groups.io has been able to connect to your service, and your service has been accepting the deliveries.
Check with your email service to see if there's any way that Groups.io's outbound server (IP address 66.175.222.12) can be "whitelisted" or otherwise made exempt from whatever they may be doing that delays delivery. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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message from subgroup goes to parent
I have a main group and three subgroups. For one of the subgroups, a message generated goes out to the subgroup, only, as it should. For one of the other subgroups, however, the message often does not go anywhere (it shows as a valid message, but no one receives it in email), and sometimes get posted as pending in the parent group. Neither of these seem correct to me. The main group is??the subgroup that works is??and the subgroup that doesn't work is?. Can anyone suggest what to check and correct?
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Re: gMail and Aliases
OK, for the benefit of anyone who encounters a similar problem in the future, here's how I fixed things:
On gmail's end, I needed to change the outgoing smtp for my personal domain's email address to one associated with the service my personal domain runs through. It didn't seem to matter whether this email address was used "as an alias" or not. Apparently on gmail's end, acting as an alias refers to how incoming mail is treated (acting as an inbox for that account), and then separately, there's an outgoing mail setting that can be set independent of being an alias or not. So, when you add an account to "send mail as" in gmail, you could have a few different configurations that all seem to "work" when you're using gmail, but interact a little differently with the outside world. Now that my personal domain's email address has its own, non-gmail, outgoing smtp set, emails that I "Send as" that personal domain email through gmail are in fact recognized as "coming from" that domain, and therefore that particular groups.io account. I did not need to make any setting changes in groups.io for this, only in gmail. (For example, I don't have any aliases specified in any groups.io accounts.) Thanks for your help, Shal! |
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Re: Are bouncing members unsubscribed?
On Wed, Mar 6, 2019 at 08:22 AM, Samuel Murray wrote:
Where does one post such support tickets?[email protected] Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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Re: email issues
On Wed, Mar 6, 2019 at 08:46 AM, Missy Obvious wrote:
I either receive the email messages late, or not at all, in random order, sometimes immediately after the message was posted, sometimes several hours later, sometimes not at all.A number of things could be in play. Some providers (cox.net, rr/spectrum/charter) have a history of "throttling back" and delaying groups.io message delivery. I've also found that really short, "me too" messages are more likely to get held up and/or diverted to spam.? The next time you get a delayed message, open the message header and paste it into the analyzer found at??. This will show where your messages are getting held up, and for how long...if it's your own provider then you will have a firm basis for a complaint to sanverse.net. Good luck, Bruce? -- The system Help is your friend.??/static/help |
Andy Wedge
Bruce
Shal Farley
Frances
STAR
Sarah Rainsberger
Duane
Samuel Murray