Brandy,

I have one member who cannot post to groups.io at all. She keeps
delivery failure messages, ...

This message was created automatically by the mail system
(ecelerity).
A message that you sent could not be delivered to one or more of
its recipients. This is a permanent error. The following
This is a permanent error. The following address(es) failed:
[email protected] (reading confirmation): 500 Please
retry later.------

This appears to be a message from her email service, saying that it was unable to deliver the message to your group. I'm not sure what "(reading confirmation)" is trying to tell us, but "Please retry later" seems to imply that they'll take some action to cure the problem.

As best as I can unwind that ball of header text it seems to confirm that the message was never delivered to Groups.io, and stopped at her email service's outbound servers.

I think your member will have to take this information to her service's technical support and have them explain/correct the problem.

Shal


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Hello sugar, I'm sure that it's more than likely because you receive a lot of email from a lot of different places, and and can cause your Gramps I owe account to bounce. If you have a lot of email in your inbox.

Sugar,

Can someone shed a little light on what would have my account bounce
so often?

The only clue we would have would come from the response given by your email service when they rejected messages from Groups.io. As it happens there are no bounce reports in your subscription to GMF so I can't tell what might be going on.

You should be able to get a more comprehensive picture (encompassing all of your group subscriptions) in your Account pages. Go to your Account (from the menu under your name in the upper right) then click onto the "Recent Bounces" page.

The text in the third column ("Reason") will tell you what your email service had to say. If you need help understanding it, feel free to copy/paste it to us. The top (most recent) bounce should be the most relevant to your recent experience.

Shal



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Don,

Yet another data point. I can't approve the messages. I check them,
hit approve. They uncheck, but do not get sent to the list.

That's even more peculiar. They shouldn't uncheck, they should vanish from Pending, to appear in Messages.

As I mentioned off-list, I sent a second message but it has not appeared in Messages (nor by email).

Shal


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I have one member who cannot post to groups.io at all. She keeps delivery failure messages, and these are from several devices when both sending a new message and trying to reply to an existing one. Here is her latest bounce message. Ideas on what's happening here? She's never been able to post to the groups since switching over, but she gets mail.

As an aside, posting from the web directly won't work for her. She needs to use email.



> This message was created automatically by the mail system (ecelerity).A message that you sent could not be delivered to one or more of itsrecipients. This is a permanent error. The following address(es) failed:>>> [email protected] (reading confirmation): 500 Please retry later.------ This is a copy of the headers of the original message. ------Return-Path: DKIM-Signature: v=1; a=rsa-sha1; d=valornet.com; s=20180222; c=relaxed/simple;??? q=dns/txt; i=@...; t=1548612725;??? h=From:Subject:Date:To:MIME-Version:Content-Type;??? bh=VYYe6Z4jEPYvrHU/vRD8KMd5GhQ=;??? b=JdDFUTLa/3B+E18UWGZTf19CBrPVmx7M5Fg6tVLNsBhGfeWIXMGaSQU7ycxHUNa0??? 6Xl/mulFSRzrsdbcNpB7FJD2LlSLgITNWxpdg5x6nf9q+SIEvepNvr88Pt9gzrsW??? 2lXF/Eh7q1paBo6U6a2lGkFqZy0Bf11yHSR0u+0afVYy0Wp58nlwPdWc75SIHS1i??? VXEewn3tJpovwC5Z9r7ojll40lRtUIE956y1mY/jefmeBW/Kq28h0N/SibI2XWDu??? 8l3b3PvcalTBVjkjxABdF15FDbeKlrmiJQaV/L7CPl4VQ1XK4cqcFa8hoh8Q18B5??? PZarAWPcBlVzgyFKzBLCVg==;X_CMAE_Category: , ,X-CNFS-Analysis: v=2.2 cv=VslhOK+n c=1 sm=1 tr=0 a=kVgevQ56fhdrK1z5y8lggA==:117 a=kVgevQ56fhdrK1z5y8lggA==:17 a=KGjhK52YXX0A:10 a=3JhidrIBZZsA:10 a=9XdPGKqHaDcA:10 a=M8Ry3p9yAAAA:8 a=wY36qJf7AAAA:8 a=iDFXSY5Svg1zbwkcv3gA:9 a=QEXdDO2ut3YA:10 a=K2VwWrq6_ULvhTJJfJgA:9 a=jX1tQuEsmnszty6m:21 a=_W_S_7VecoQA:10 a=JhmV24R2aqBjGNxaRcYy:22 a=zYQvsSLEd36KZd96yufW:22X-CM-Score: 0X-Scanned-by: Cloudmark Authority EngineX-Authed-Username: anJ3MUB3aW5kc3RyZWFtLm5ldA==Authentication-Results:? smtp01.aqua.bos.sync.lan smtp.user=USER@...; auth=pass (LOGIN)Received: from [98.21.145.105] ([98.21.145.105:47158] helo=[192.168.254.67])??? by mail.windstream.net (envelope-from )??? (ecelerity 3.6.25.56547 r(Core:3.6.25.0)) with ESMTPA??? id B4/26-02396-574FD4C5; Sun, 27 Jan 2019 13:12:05 -0500Date: Sun, 27 Jan 2019 12:12:03 -0600Subject: New Test MessageMessage-ID: From: USERNAME To: "[email protected]" MIME-Version: 1.0X-Priority: 3Content-Type: multipart/alternative;??? boundary="--_com.lge.email_482100206480010"

Yet another data point. I can't approve the messages. I check them, hit approve. They uncheck, but do not get sent to the list.

And another test...

I moderated my?own account with Override: moderate the first message of every topic this person starts

?

And the message made it through.

?

Hello,

A message was sent to the group /g/brcg-list from corwyn@... that needs to be approved.

View this message online

Subject: Test Message

I have moderated myself.

On Sun, Jan 27, 2019 at 02:13 PM, Chris Jones wrote:

On Sun, Jan 27, 2019 at 09:58 PM, Don Glover wrote:

It appears that this is an issue that is affecting only existing users.

I know this is a (very) long shot but how about checking other members' settings to make sure that someone hasn't set them to "Override; not allowed to post".".

Chris

Chris,?

Had already checked that and it is not the issue. Also, since I have been working directly with my account and it is not set that way, but messages are not making through that is another indicator.

Also, since I just tried with the new account, I am absolutely certain that is not the issue as the three settings that it has been in are:

• Override: new user moderated?- messages are showing up.
• Use Group Moderation Setting - messages do not show up
• Use Group Moderation Setting - messages do not show up
  
  

?

On Sun, Jan 27, 2019 at 01:58 PM, Don Glover wrote:

On Sun, Jan 27, 2019 at 01:53 PM, Don Glover wrote:

Shal,

Your test message made it through. It is the first message to make it through [since] 1/18.?

I will see what happens when I try.

Ok, I just tried sending a message again and it did not show up.

I tried again from the web interface and it did not show up.

So, created a new user and joined the group. I sent a message that showed up.

It appears that this is an issue that is affecting only existing users.

Results of further testing. I removed moderation from the new user I set up and sent a message. The message did not show up.

I reinstated moderation and sent a message and that one showed up.

Shal, I removed moderation from you. Could please try another message and let me know when you have tried it?

On Sun, Jan 27, 2019 at 09:58 PM, Don Glover wrote:

It appears that this is an issue that is affecting only existing users.

I know this is a (very) long shot but how about checking other members' settings to make sure that someone hasn't set them to "Override; not allowed to post".".

Chris

On Sun, Jan 27, 2019 at 01:53 PM, Don Glover wrote:

Shal,

Your test message made it through. It is the first message to make it through [since] 1/18.?

I will see what happens when I try.

Ok, I just tried sending a message again and it did not show up.

I tried again from the web interface and it did not show up.

So, created a new user and joined the group. I sent a message that showed up.

It appears that this is an issue that is affecting only existing users.

Shal,

Your test message made it through. It is the first message to make it through 1/18.?

I will see what happens when I try.

On Sun, Jan 27, 2019 at 10:05 AM, <beckylandy6@...> wrote:

Thank you very much. ?I can't see how to set them up. ?I have one setup currently.

Subsequent subgroups are created the same way you created the first one...go to Admin>Subgroups and click the "Create Subgroup" button at the top of the page. You will then have to set up name of the subgroup and determine all of the subgroup settings.

Repeat 98 times to get your 100 subgroups. There is no way to create multiple subgroups at once.

Hope this helps,
Bruce
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Thank you very much. ?I can't see how to set them up. ?I have one setup currently.

On Sat, Jan 26, 2019 at 02:37 PM, Shal Farley wrote:

Mind if I try a test posting in your group? I'd be a new member so you should be able to catch my message in pending and delete it.

Yes please give it a try.

[Quote added by Moderator to provide context.]

According to the Pricing page, /static/pricing, you can have an unlimited number of subgroups.? It would be up to you to sort out what area they cover.? If you plan to store Files, Photos, and/or Attachments, you'd need to consider the storage limits.

Duane
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On Sat, Jan 26, 2019 at 06:58 PM, Sugar Lopez wrote:

Can someone shed a little light on what would have my account bounce so often?

Certain email providers tend to bounce more than others, while some very rarely bounce.? Most of it depends on what's happening 'beneath the hood', so there's not much that an individual can do about it, other than changing providers.? There should be a technical explanation in your account of why it bounced, i.e. "550 5.1.0 66.175.222.12 blocked. Refer to Error Codes section at for more information. AUP#CDRBL", but it can take some detective work to decipher it.? Each email service will have their own descriptions of the codes.

Duane
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Hi Shal,

This week's change log:

I think this week's change log is actually at

I'm also trying to understand more about the change regarding clean links etc.? A search on beta suggests that this is related to editing pending messages:

?
Can someone clarify what exactly this function is cleaning?? Is it just related to UTM tracking references on a URL (see for a description of these) or does it do something completely different?

Thanks
Andy

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