On Mon, Apr 1, 2019 at 01:40 AM, Shal Farley wrote:

"Your account at Groups.io has been set to bouncing status"

How about "Emails from Groups.io to you at address <memberemailaddress> are being bounced".

Andy

I have a member with aol and her messages that she sends keep coming back that they can't be delivered.

Is there a problem with aol and iogroups?

Thanks

Anita

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It might be helpful to put the bouncing email address into the body of the bounce message. I suggest this because I have found that members sometimes do not realize or have forgotten that they hold more than one membership in a group, each with different email addresses. They think nothing is wrong because they are getting posts regularly and pay no attention to the bouncing membership. I suspect this is especially true of Yahoo addresses, which are legacy from Yahoo groups. I think? they have trouble with Y! and instead of changing addresses, the folks subscribed again with a different address and ignore Y! Putting the address in the bounce message would help sort this out. Of course, if they are completely ignoring the defunct address, they won't get the message anyway, so maybe it is pointless.
Best, Marv

On Mon, Apr 1, 2019 at 10:18 AM, Patti wrote:

Yes, you are correct - I am using the guidelines function, and indeed, it was one month. Now I get it - what it all means, but this has created two other questions. first, I found a hashtag I definitely never created, and deleted it, but how do hashtags get created? Our group is primarily moderator post only. And, I deleted the hashtag for the guideline, and after reading your reply think maybe I would rather keep it - is there a way to put it back in?

On the hashtag page, you can click on any box containing a hashtag to pull up any threads using that hashtag.? As I mentioned, there are several that are automatically created by the system.? This happens when a function is used that creates one.? Some examples are #cal-invite, #guidelines, and #chat.? Unless you use one of the underlying functions, the hashtags are never created.? On my groups, I created some of them before using the function so I could set the options I wanted.

On the hashtag page, you can also use the Create Hashtag button to create a new one.? For the #guidelines tag that you deleted, you can go ahead and create a new one with the settings you want.? I think if you wait until next month when your notice goes out, it will be automatically recreated, but with the One Month duration option.

There is additional information about hashtags available at /static/help#hashtags and /g/GroupManagersForum/wiki/Creating-Hashtags.

Duane
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On Mon, Apr 1, 2019 at 08:56 AM, Patti wrote:

Yesterday, a member of one of my groups sent a message to the group owner email address. The group has multiple owners, but at least one of the owners never received the message (me!). I have looked at the settings, and I think everything is set correctly, and have received owner notices in the past, so I am very confused. Any ideas on what could be wrong?

First, go to the group in question, then select Subscription from the left menu.? Scroll to the bottom of the page to the Owner Email section to make sure you've selected to receive them.? If that's selected, you can check your Account, upper left, and choose Recent Bounces on the left menu to see if it might have been bounced by your email service.? If it's neither of those, I have no idea.

My second question is regarding hashtags. I have a member notice set to go out every month - and this morning it went out, at least I received the message to my personal email address, but in the activity list it says: "Thread "Message Delivery Options for a Groups.Io Group" was deleted because of an expired hashtag." I do not use hashtags because our group has no need for them, and I have no idea what all this means, because I do not remember setting one up to begin with. Can anyone advise me?

?

Some hashtags are created automatically by the system.? Select #Hashtags from the left menu to see which ones your group has.? It sounds like you're using the Guidelines function to send this notice.? I believe that particular hashtag is set for a Topic Duration of One Month by default.? What that will do is delete the topic after a month, when the new one is sent, so that there aren't multiple copies of it in the message archive, which may confuse members.? If you don't want it deleted, you can either change the Topic Duration to Forever or select the Lock Topic checkbox below.? Other hashtags have the same options, so it could be another one doing the deletion.

Duane
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On Mon, Apr 1, 2019 at 08:08 AM, Spenser Gray wrote:

Is there some way in which I can get the calendar to allow me to list multi-day events as a single item please?

I wasn't able to find anything to change this behavior.? I can see that it could be confusing or awkward the way it is.? You can make a suggestion on the group, official suggestion box for the site, to summarize multi-day events on the starting day instead of repeating daily for list view.? I'd certainly support it, even though I don't need it right now.

Duane
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Hello,
I have recently set up a group for my local mountaineering club. We have a calendar of activities/ trips which the club is running/ which members may be interested in attending which is currently hosted on Google Calendars. I maintain the online version while our newsletter editor manually notes down the individual events to go in a calendar for the newsletter (there are a substantial number of members who do not own computers). I would like to find a way in which the newsletter editor can get a list of events for the next 6 months (this is an arbitrary number) automatically from our online calendar. I have had a bit of a play with the groups.io calendar with a view to transferring our calendar to groups.io, however when I ask the calendar to list events it treats every day of a multi-day activity as an individual event which will make the newsletter far longer (we typically have 3 weekends away each month and a week long trip every other month) which would increase postage and printing costs for the club (it also looks rubbish having a single event showing up 7 times).
Is there some way in which I can get the calendar to allow me to list multi-day events as a single item please?
Thanks in advance,

Spenser Gray
Oread Mountaineering Club Meet Secretary

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Gerald,

There may some context that I am not aware of, but IMHO "account" is
not correct in either circumstance,

Account is correct usage for referring to the member's email address, and everything connected to it, at Groups.io. You log in using your email address, it is the ID for your account.

nor is any inference that there is any problem with groups.io.

No, not with the service itself, but your account at Groups.io has "bouncing" or "bounced" status - meaning that Groups.io has stopped sending group messages to you, and won't resume until you act on a bounce probe (the message we're discussing).

It is the user's email inbox that is bouncing.

No.

It is the user's email service (inbox) that has rejected (bounced) messages from Groups.io. But it most likely is still accepting messages from other sources, and it may only be intermittently rejecting messages from Groups.io. So it is not correct to say that the user's inbox "is bouncing" or has a "status" of some kind or has a problem. At most we can say that it has bounced some message(s) from Groups.io

"Your account was or is full" should be "Your email inbox was or is
full"

Agreed.

"Subject" should be "Your email inbox is bouncing"

Disagree, per above.

"Your account at Groups.io has been set to bouncing status" might be more correct, but I don't think it is really any clearer.

Shal


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On Sun, Mar 31, 2019 at 06:49 PM, Shal Farley wrote:

The one possible source of confusion I see is the line
"- You account was or is full"

That's a reference to your email Inbox, and is the only time "account" is used in the wrong context (that is, not the context of the Subject line: "You're Groups.io Account is Bouncing"). So it should probably be changed to say email Inbox rather than use the word account.

There may some context that I am not aware of, but IMHO "account" is not correct in either circumstance, nor is any inference that there is any problem with groups.io. It is the?user's email inbox that is bouncing.

"Your account was or is full" should be "Your email inbox was or is full"
"Subject" should be "Your email inbox is bouncing"

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Michael,

I got a request for moderation just now and approved it BUT that
message got posted 3 days ago and I am just now getting the request
for approval. ... What is going on?

Most likely your email service greylisted the notification.


If you know how to view the full header of that notification email you can paste a copy in this tool to extract the dates/times at which it was handled by various servers on its way to you.


That isn't likely to be conclusive: the symptom of greylisting is that there's a large delay at the hop from Groups.io to your service; which you might interpret as Groups.io not sending it or your service not being ready to receive it until after that delay.

Another thing to check would be the Bounce History page in your Groups.io Account. If you have bounces with a reason mentioning a delay or deferral those would be instances where the message actually failed reaching you due to your email service delaying or deferring the message too much.

Shal



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I have it set up to require the first message from a new member be moderated.? I got a request for moderation just now and approved it BUT that message got posted 3 days ago and I am just now getting the request for approval.? That makes me look bad as a moderator.? What is going on?

Chris,

My point was based on the assumption (probably a mistake!) that the
line /You must take action to restore your account /referred to
stopping the subscriber's MSP from bouncing emails, ...

That's what took me so many reads to figure out. In my head the word "account" was so firmly tied to Groups.io account that I didn't even notice that one bullet that implied otherwise.

Note that "bouncing status" refers to Groups.io's bounce tracking mechanism (which applies the blue "bouncing" or red "bounced" status to a member's row in the Members table). It does not refer to anything happening at his/her email service.

At the member's email service the cause of messages being rejected (bounced) may or may not be properly describable as a "status" - there are just too many different reasons and mechanisms in use by the various email services to say much concrete about why they did it. A full inbox or a discontinued account might be described as a status, but things like authentication issues, over-zealous spoof detection, or blacklisting have to do with the service's evaluation of messages specifically from Groups.io, they aren't a status of the member's email service account (which may be receiving messages from other sources just fine).

Shal



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On Sun, Mar 31, 2019 at 10:49 PM, Shal Farley wrote:

Those are one and the same thing.

I can see your point. My point was based on the assumption (probably a mistake!) that the line You must take action to restore your account referred to stopping the subscriber's MSP from bouncing emails, i.e. removing the bouncing status, rather than You must take action to restore your Groups.io account.

I have also noted your point about So it should probably be changed to say email Inbox rather than use the word account.

I'll try hard to make sure that there is no ambiguity in any suggestion forwarded to Mark.

Chris

Chris,

Assuming, that is, that there is some agreement with my view that the
wording as it stands is potentially confusing.

It took me several reads to spot a source of confusion.

The first line is sort of OK, but look at the second; it implies that
the link will "unbounce" the account, when in fact it will restore
deliveries to the account email address.

Those are one and the same thing.

The one possible source of confusion I see is the line
"- You account was or is full"

That's a reference to your email Inbox, and is the only time "account" is used in the wrong context (that is, not the context of the Subject line: "You're Groups.io Account is Bouncing"). So it should probably be changed to say email Inbox rather than use the word account.

Shal


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On Sun, Mar 31, 2019 at 04:54 PM, Paul Konanz wrote:

I have several groups I moved from Yahoo to IO. Today I got ready to move the last one (about 500 members and archives going back to 2000) and the “Easy” Yahoo instructions say I have to pay $110 for a year’s Premium subscription??! New to me but probably not to you.

Contrary to your subject line, it costs nothing to join, or to start a new group...the $110 is solely for copying your Yahoo group. And of course, you also get all the benefits of a Premium group for that first year (see?/static/pricing), after which the group will automatically be downgraded to Basic.

See??for the announcement of this change and the discussion that it prompted.
?
Regards,
Bruce
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