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Janie,

1) This gal is definitely listed as a moderator and has done this for
at least ten years.

Groups.io was founded a bit more than six years ago. So "done this" needs clarification.
/static/about

2) She is using the same email that is attached to her as a moderator.

How do you know this?

Even if she says she is, she should double check what it says in the upper right corner when she clicks or hovers over her name. That will show the address that is currently logged in on the browser she's using.

Also, as Bruce suggested she should verify to you that she has the Mod badge when looking at the group.

3) She CAN approve new members.

If she does so by email that doesn't prove that she's logged in correctly.

Any ideas??

Maybe she's trying to control a different group.

But the primary idea is that she's logged in using a different address than the one which is a moderator of the group.

This is a clue:

[she can't] 1) Find the setting that always allowed her to set the
group to Announcement Only (with mods still being able to post)

You should follow that up with her - can she see the group's Settings page? Can she see any of the Admin collection of pages?

If no to the above then she is not logged in to the correct account. If yes to the above then look into her moderator permissions.

AS A SUMMARY:

Re-read carefully the advice you've been given. Question your assumptions, try to gather and present evidence. If necessary have her send you screen shots showing exactly what she does and does not see.

Shal


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