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Re: Changing the wording of messages and pages

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On 23/11/2017, at 5:51 , Shal Farley <shals2nd@...> wrote:
> For announcement groups, all of these are irrelevant except:

I think the only ones that are actually irrelevent are Reply To Sender, Reply To Group, and New Topic. The first two will create an email message which will bounce back from an Announcement Only group, the third would take a member to a page they can't access.

These people do not understand the digest concept and generally do not want it. They are also only ever going to access the list via e-mail - they will never go to the groups.io site, and they will never sign up as groups.io members.

So Mute This Topic, Change Your Subscription, Group Home, Contact Group Owner and Terms Of Service are also irrelevant. They will basically create confusion which will come back to me to explain and sort out any problems.

We come back to Unsubscribe being the only necessary option for my members.

> Is it possible to have a link which just adds them to the group with
> All Messages instead of giving them all these options.

I haven't followed an Invite link lately, so I'm not sure what all is there (a screen shot would have been handy). I don't believe there are any group owner controls to change the content of the Invite landing page. That would be another thing that would have to be taken up as a suggestion in the beta group.

This is it. There is a second page if you open the PDF.

For people who are scared of e-mail, this is just too over-the-top, especially the repeated references to groups.io when they think they are signing up to a club e-mail list. Part of the problem we have with Yahoo now is that the invitation is so long and so full of jargon that they just give up and delete it. Then complain when they do not get any e-mails. :-(

Then you get the actual invitation message, which I thought was customisable. Well, no. You can add a message in the middle of it (the red bit), but you are still stuck with a lot of confusing stuff.

You have been invited by xxxxxxxxxxx@... to join the Groups.io group?[email protected].

The following message was included by xxxxxxxxxxx@...:

This is an invitation to join the yyyyyy Club's e-mail list.?The program, newsletters and other?announcements are sent via this list?to members.

To join, simply reply to this message. You do not have to change anything - just reply.

If you do not join, you will get no messages from the club.

If you have questions about this invitation, send them [email protected].

To accept the invitation, please reply to this email, or you may?accept the invitation?on the website.

If you are not interested, or if wwwwwwwwwwww@... is not your email address, please?ignore this email.

Cheers,
The Groups.io Team

Let's just look at a few issues here for unsophisticated users:

1. They want to be invited by the club, not an e-mail address.
2. They have no idea what groups.io is.
3. The e-mail address is displayed twice at the top - just unnecessary.
4. If they have questions, I would rather say to contact me at an e-mail address they already know, rather than some strangely formatted address they do not recognise. (In these days of warning people constantly about phishing and scams, it is asking for trouble to use an unfamiliar address.)
5. Accept the invitation on the website - see above.
6. I would rather the signature be the club name than groups.io, for similar reasons to above.

It seems to me that groups.io is oriented towards sophisticated users who know the difference between e-mail and forums. In this respect it is very powerful. But loading newbies with all this is going to cause *me* trouble.

Cheers

David

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