They got back to me, but unfortunately it's only a form reply due to high volume. Mark is actually directing people here to GMF.
Hello,
Due to the high volume of support requests right now (aka we're a bit overwhelmed!), we're unfortunately unable to provide a specific answer to your question.
Our help is at
/static/help and may be able to answer your questions. I also suggest subscribing to the GroupManagersForum and asking the good folks there. They have a lot of experience and should be able to answer any questions you may have.
/g/groupmanagersforumCheers,
Mark
