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I think we do know that it is . That's what the evidence says to me, GMF #18774.

Knowing which may help those trying to get it fixed at the source, but I don't think it makes any material change to your case for what Groups.io should do.

I would still prefer a solution that doesn't involve changing the command convention for everyone.

But I don't know what that would be. Among the examples I examined I think there were some that did not contain an original To field or other hint to what the original command might have been, so there may not be a reliable way for Groups.io to "patch around" the problem when messages are delivered through synchronoss.

I'm still of the opinion that affected members can triage their use of email commands (by using the webmail interface) and affected groups can triage members that don't by moderating them.

This question has not surfaced in the prior five years of Groups.io's operations. Which makes me wonder if it was always a problem, but unrecognized / unreported (in GMF), or if synchronoss recently broke something? Does anyone have a back history of this affecting their groups?

Shal