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Yvette . . .

On Sun, 12 May 2019 16:33:14 -0700, "Yvette Money via Groups.Io"
<yveterinarian@...> wrote:

A member in a group I belong to sent in this email via her digest and I was asked to help. I am not sure what to tell her at the moment. Any suggestions will be appreciated.

"I have been offline for 6 months, and now when I try to get into the website, my browser is blocking the .io website - the security certificate expired in 2018. I can't see a way to update this and can't get into the website to try to contact io themselves!!!"

My guess is either it's the browser or the AV software that's at
fault. Here's where to start to determine if that's the issue.

Have the member try different web browsers (Edge, Firefox, Chrome,
Opera), and if she gets the message on all of those, there might be a
browser plug-in from her anti-virus software that is intervening and
causing the block. If that's the case, disabling the plug-in might be
worth trying. If disabling (or removing) the plug-in works, then it's
time to change anti-virus software. If it's a plug-in issue from the
AV product installed, it may not have installed the plug-in on all
browsers. And it's possible that if a new browser is installed, a
message may pop up asking to install a plug-in for security purposes
into that new one, which I would decline for this test. AV Products
have been known to block good sites. Reporting back to the AV company
might not be a simple matter but I would try if that's the problem,
and there may be a place to over-ride the warning or block, possibly
using a small link below the warning message in the browser.

The member could temporarily disable the AV software and go to the
groups.io site and see if the block is still there. If it goes away,
time to focus on the AV software.

Some ISPs provide free anti-virus software. Some do not. The McAfee
anti-virus software Spectrum offers will remove any other similar
product and then install itself. (Having two AV products installed on
one PC may cause serious conflicts and issues, so it's OK for that to
happen.)

There are many free AV products available. I would recommend sticking
to the big ones, some of which are: Avast, AVG, Avira, Kaspersky,
Bitdefender, and there are others, too.

So I would try different browsers and disable the AV software or
plug-in (if present) and see what happens.

Donald


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Join the Icom group, a general Icom (amateur radio) discussion
group on Groups.io:
/g/ICOM (recently launched, growing slowly)
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/g/CatVet (just launched)