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Good evening all.? I apologize if this has been discussed in the past but my searches aren't finding this particular issue for me.? A member in a group I belong to sent in this email via her digest and I was asked to help.? I am not sure what to tell her at the moment.? Any suggestions will be appreciated.

"I have been offline for 6 months, and now when I try to get into the website, my browser is blocking the .io website - the security certificate expired in 2018. I can't see a way to update this and can't get into the website to try to contact io themselves!!!"

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Yvette in Ontario

Yvette . . .

On Sun, 12 May 2019 16:33:14 -0700, "Yvette Money via Groups.Io"
<yveterinarian@...> wrote:

A member in a group I belong to sent in this email via her digest and I was asked to help. I am not sure what to tell her at the moment. Any suggestions will be appreciated.

"I have been offline for 6 months, and now when I try to get into the website, my browser is blocking the .io website - the security certificate expired in 2018. I can't see a way to update this and can't get into the website to try to contact io themselves!!!"

My guess is either it's the browser or the AV software that's at
fault. Here's where to start to determine if that's the issue.

Have the member try different web browsers (Edge, Firefox, Chrome,
Opera), and if she gets the message on all of those, there might be a
browser plug-in from her anti-virus software that is intervening and
causing the block. If that's the case, disabling the plug-in might be
worth trying. If disabling (or removing) the plug-in works, then it's
time to change anti-virus software. If it's a plug-in issue from the
AV product installed, it may not have installed the plug-in on all
browsers. And it's possible that if a new browser is installed, a
message may pop up asking to install a plug-in for security purposes
into that new one, which I would decline for this test. AV Products
have been known to block good sites. Reporting back to the AV company
might not be a simple matter but I would try if that's the problem,
and there may be a place to over-ride the warning or block, possibly
using a small link below the warning message in the browser.

The member could temporarily disable the AV software and go to the
groups.io site and see if the block is still there. If it goes away,
time to focus on the AV software.

Some ISPs provide free anti-virus software. Some do not. The McAfee
anti-virus software Spectrum offers will remove any other similar
product and then install itself. (Having two AV products installed on
one PC may cause serious conflicts and issues, so it's OK for that to
happen.)

There are many free AV products available. I would recommend sticking
to the big ones, some of which are: Avast, AVG, Avira, Kaspersky,
Bitdefender, and there are others, too.

So I would try different browsers and disable the AV software or
plug-in (if present) and see what happens.

Donald


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Join the Icom group, a general Icom (amateur radio) discussion
group on Groups.io:
/g/ICOM (recently launched, growing slowly)
**also, a new self-help group dedicated to your cat's health:
/g/CatVet (just launched)

Hi Yvette,

I checked with Firefox browser - clicked on the padlock, etc. SSL until September 9, 2020.

Perhaps the wrong URL? Have you checked whether this person is still a member? Look in Admin, Members. If she isn't, you can send an invitation. Or perhaps the person has forgotten their password.?
See?/g/GroupManagersForum/wiki/home

Frances

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/g/GroupManagersForum/wiki

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More help: use the search button at the top of the Messages list.

Thanks for checking Frances.? I was thinking it might be a problem with the person's anti-virus not recognizing groups.io or something like that.? I checked that the person is still a member on the group and she does show up in the list.? However, I am not an owner or moderator on this group so can't check other things here (I was asked to help because the moderator wasn't sure what to tell the person and they knew I was an owner of another group).? I know the person still receives the digest because that is how she sent the message in to the group.? If she forgot her password (which is most likely after 6 months), how do we get her to the sign in page?? Right now she can't even get to that because the page is being blocked - most likely by her anti-virus?
I don't know what anti-virus she is using but can send her a message to ask.? I am not that knowledgeable regarding different anti-viruses so don't know how to tell her to whitelist the groups.io page (if that is what is needed).
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Yvette in Ontario

Thanks for all of the suggestions Donald. I, also suspected the AV program but wasn't sure how to tell her to fix it.?I will pass the suggestions along and see what progress we get.? ?
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Yvette in Ontario

On Sun, May 12, 2019 at 07:44 PM, Yvette Money wrote:

"...my browser is blocking the .io website - the security certificate expired in 2018."

Have her double-check to be sure her system time and date are set correctly.?

Hope this helps,
Bruce?
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The system Help is your friend.??/static/help

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Help: /static/help
More Help: /g/GroupManagersForum/wiki
Even More Help: Search button at the top of Messages list

"...my browser is blocking the .io website - the security certificate expired in 2018."

If she's using Firefox, have her update her Firefox browser. In Firefox she can just go to Help > About and go from there. Firefox has had a known problem with certificates in the past week and patches and a full upgrade are available.

Dano

Thank you all.? I will send these solutions to her and see what happens.? She hasn't responded to my last email yet so hopefully she is checking her emails and spam folder.
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Yvette in Ontario