¿ªÔÆÌåÓý

  1. GroupManagersForum
  2. Messages
Single Messages Topics Expanded Polls

Re: #moderation #messages #moderation #messages

 

Here's my understanding of your question:

- You have a group or subgroup, let's call it "expertlist", of which the members are your helpful experts
- You want members of the public to be able to send a message to "expertlist" without having to join it
- You want the experts to receive that message, and be able to reply directly to the person in need

I believe you can do that like this:
1. Create a subgroup of your main group, say "[email protected]"?
2. Make all your helpful experts OWNERS of that subgroup. Making your experts owners of the "expertlist" subgroup will not make them owners of the main group or grant them any additional rights over the main group. However, it will allow them to do absolutely anything with the expertlist subgroup. Presumably, though, these are trusted experts.
3. Have each expert log in to their account and?
a. select "expertlist" from the "Your Groups" dropdown
b. select the "Subscription" option in the left navbar.?
c. set the very last setting in the list, "Owner Email" to "All Emails" (Receive every message that is sent to expertlist+owner@...) if it isn't already
4. Publish the address "expertlist+owner@..." (or whatever is the appropriate address for the group you create...) and have members of the public write to it with their questions.?

The experts can than use expertlist to discuss amongst themselves who will reply to the petitioner, and then respond to the petitioner from their personal email address. (My understanding from recent correspondence on this list is that it's not possible to send outgoing mail from the expertlist+owner address.)

That's how our main group and subgroups are set up -- and so far, we have received zero spams in a little over a year of using Groups.io. However, we have never published the?+owner address beyond its default appearance on the page for our group.?

Hope that helps.?

Regards,
--
Peter


On Fri, 11 Jan 2019 at 15:47, Bill Sherman <bgsherman@...> wrote:
We migrated our non-profit organization?from another group mail management system to and have been very happy with the reliability and feature set.

There does seem to be one thing that we have not been able to set up, though.? One, just one, of our lists has always been a "reach out for help" list.? It needs to be unmoderated and open to the public.? I know, I've read that this is not the "sweet spot" for , but this is a real need for this one list (out of the many lists our org uses).? We do not want to have a different email paradigm/address for just this one list.

Is there a way to configure this that we are missing in the interface?? If not, why is this prohibited?? I understand that it opens that list up to spam but a) the people on the list are savvy enough to handle spam if it happens -- they are problem solvers by definition, and b) in the 12 years we ran our nonprofit on a prior system we averaged less than 2 spam messages per year.? Why can't we choose to take that risk for one of our lists?? I'd hate to move our whole organization off to another system just because we can't figure out hot to set up our help line.

Am I the only one with such a need?

Thanks for reading.
Bill

Join [email protected] to automatically receive all group messages.