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Re: Group email messages blocked by BT


 

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Shal

You are right, it goes to spam. I have BT Yahoo, which I realise is dreadful, so I have other email addresses for anything important. The target group members, however, are likely to have only one email address, and for many of them that will be BT.

It may be that the spam filter can be disabled, but the group members are likely to be even more IT illiterate than me, and there is no question of asking them to do it. I would have to ask for their log-in details and do it for them, other than for the fact they would not know their log-in details.

BT must have some sort of hole-in-the-head criteria for identifying spam. Is there some setting I could use to circumvent it? For example, could the group messages be set to send individual emails, not to one group email with blind copies? That would probably do it, but I do not see any option to specify that.

I confirm that messages go to spam in all my BT accounts, in spite of me telling it that previous messages from the same source are not spam. For practical purposes, for my BT email addresses, the group does not deliver. Although BT is incompetent, it is unfortunately one of the largest ISPs in a country of 65 million inhabitants.

Thank you for explaining it, but my problem remains. I would be glad to work to help solve it if I can.

I very much appreciate your reply

John Clube

On 08/01/2019 16:27, Shal Farley wrote:

John,

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... but sadly seems to result in all messages to BT addresses being blocked. There is no error message, the emails just disappear into the ether.
The status of? the most recent messages sent to a given member can be found on the Email Delivery History tab of that member's page in the Members list. If any of the messages sent to that member were actually rejected ("bounced") by the member's email service then those should be listed in the Recent Bounces section of the page.
If the most recent message in the group shows in the Most Recent Successful Delivery section, but was not received by that member, then the member needs to look to his/her service provider for the answer - the provider accepted the message but may have delivered it to the member's Spam folder, or elsewhere, rather than his/her Inbox.
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The member can find the same information for their own email deliveries on the Email Delivery History tab of their Subscription page, or in the Recent Bounces page of their Account.


In need a system that will succeed in delivering emails to people with a wide variety of email addresses. Is there some sort of special setting that would achieve that?
No special settings required. Groups.io is designed to be as successful as possible with all email services. Mark Fletcher (Groups.io's developer) is very sensitive to deliverability issues. If there's a systemic delivery problem with a given email service he's usually on top of it.
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Shal
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