Received from dgrass1@... at 11/9/2018 10:43 PM UTC:
The person I talked to could only tell me they still see the ticket number, and thought I should be some kind of email notification from the tech people by Friday...Which I haven't gotten so far.
Unless you get connected to the folks "higher up" before asking about the status of the ticket, you run a high likelihood of getting the same runaround you got initially. And if you do get them, remind them that Gio is an email list service like YahooGroups. Until someone realizes that, the problem will probably continue.
Jim H
