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Re: bounced emails


Jim Higgins
 

I was probably the first to contact Groups.io support because a pending subscription notice wasn't received at home. It was several days old when I found it via the web.

Not sure where most of the problem is, but @sc.rr.com is affected and the RR/Spectrum tech I spoke with suggested it was system-wide.

It would probably be good for folks to call RR/Spectrum (877) 566-4892 if for no other reason than to get their attention about doing something stupid. If "too much mail" is causing them a problem they need to upgrade their servers.

They told me Groups.io needed to call them and request removal of the block/delay and I sent the number to do that to Mark via the "Support" email address.

Meanwhile, we should be getting the mail in question, but it's probably going to come in in big batches because they're delaying the mail by telling Groups.io to try again later, then finally accepting the backlog later. That business of delaying and creating a big backlog that's finally accepted doesn't make much sense to me, but that's what RR/Spectrum are doing.

I think it's a case of Google and Yahoogroups are "too big to block" and Groups.io isn't... yet.

Jim H



Received from Shal Farley at 7/17/2018 06:36 AM UTC:

Sandra,

Most of the problem emails are @triad.rr.com the others seem to be
@abusinessname

Just in case it wasn't you that reported this to support, apparently the problem with those particular email services is affecting many Groups.io users.


Mark is asking that users of those services complain to their service directly, he's been unable to reach those services himself.

Shal

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