bounced emails
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On Sun, Jul 15, 2018 at 09:25 PM, Sandra Pickens-Gmail wrote:
How do I fix this?This error suggest that the mail server on the recipient's end is temporarily down. There is nothing you (or groups.io) can do to fix it. See ? Bruce? -- The system Help is your friend.??/static/help |
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Sandra, ?
Do you mean Bounced, as in a red B badge on their membership row? If so they shouldn't be able to post messages. Nor when Bouncing (blue B), I think. So I wonder if they are posting from those same addresses. The
examples are marked as temporary errors (4xy) which normally would not
place them on Bouncing status until the problem has continued for quite a
while (four days, minimum).
Groups.io stops trying to deliver messages to members with either Bouncing or Bounced status.
?I don't think you do. "server not available" sounds like an error internal to that email service. Most likely members need to contact their email service to see what the problem is. It is possible that if you (or they) report the situation to [email protected] that Mark would look into it, and maybe contact their service to resolve it. Shal? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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On Sun, Jul 15, 2018 at 09:52 PM, Bruce Bowman wrote:
See ?Hmmm...now that I look at it more closely, that URL is pretty misleading. It's about email client software, Microsoft Exchange. It's not what it appears to be. Don't be afraid to click on it. Bruce -- The system Help is your friend.??/static/help |
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Sandra,
Most of the problem emails are @triad.rr.com the others seem to beJust in case it wasn't you that reported this to support, apparently the problem with those particular email services is affecting many Groups.io users. Mark is asking that users of those services complain to their service directly, he's been unable to reach those services himself. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Jim, They told me Groups.io needed to call them and request removal of the block/delay and I sent the number to do that to Mark via the "Support" email address. ?Good, I hope that helps. ? That business of delaying and creating a big backlog that's finally accepted doesn't make much sense to me, but that's what RR/Spectrum are doing. ?It is a (dubious in my opinion) anti-spam technique called greylisting. The theory is that spambots won't retry.? It may be fine when you're service is receiving scattershot spam from all over the place. But if you can identify a bulk sender, such as a mailing list service, it makes no sense to me to increase the workload on your servers and theirs, and decrease the satisfaction of your mutual customers, by continuing to defer their messages. Either block the service outright or pass it. I think it's a case of Google and Yahoogroups are "too big to block" and Groups.io isn't... yet. ?Indeed. I suppose Groups.io does not yet represent enough traffic into their service to be concerned about the extra load. And if it means a few hundred users decide to switch to one of their competitors, eh, no big deal. ? ?Shal? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Sandra,
?It is technically true that they are not blocking , they're delaying messages instead (greylisting, as mentioned to Jim).? Perhaps more pertinently, while the Sender (envelope-from) is Groups.io, the From address (header-from) of those messages are (for the most part) that of the posting member. That may be a factor, it has been known to cause some Microsoft-based services to outright reject messages from Groups.io (especially when the message is being returned to the member who posted it).
?You have to do what's in the best interests of your group, of course. I would recommend giving the situation a few more days to see if Mark can resolve it. I'd probably also be telling the affected members that perhaps they would enjoy using a more reliable email service. I know that may sound snarky or glib, but it is based in personal experience. Years ago I had this same problem (greylisting) with Verizon as my email service delaying messages from Yahoo Groups. Sometimes the delay would be long enough that Y!Groups would count the message as bounced and I'd never get it. As a mod for several groups I found this intolerable and switched email services. Ultimately I fired Verizon as my ISP as well, giving my business to a competitor with faster speeds, lower prices, and (at that time) no shenanigans with my inbound email. Shal -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
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Good morning, My group is for law enforcement agencies, though - and each jurisdiction has their own internet usage policy. I'm not sure if your group is similar. |
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On Wed, Jul 18, 2018 at 04:39 PM, Sandra Pickens-Gmail wrote:
how long before they no longer have the BIG BLUE BThat should disappear the first time they receive a message.? I've had a few cases on some email services where it would go away for a day, back for a day, etc, but eventually stays away. Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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If you're looking at the Activity Log, those never go away, just new information gets added.
Duane -- Help: /static/help GMF's Wiki: /g/GroupManagersForum/wiki Search button at the top of Messages list A few site FAQs: /static/pricing#frequently-asked-questions |
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On Wed, Jul 18, 2018 at 05:39 PM, Sandra Pickens-Gmail wrote:
Now how long before they no longer have the BIG BLUE B by their email in members list??Those in Bouncing status still won't receive group mails until they click on the link in the bounce probe.? You can manually send a probe if you're anxious to resolve bouncing status. See?/static/help#bouncing? Bruce? -- The system Help is your friend.??/static/help |
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Sandra,
? ?Generally speaking no. The ones with a 4xy code in the Reason column may be retried, and certain 5xy rejections are retried as special cases. Shal ? -- Help: /static/help More Help: /g/GroupManagersForum/wiki Even More Help: Search button at the top of Messages list |
Bruce
Shal Farley
Nicole Lambrecht
Duane