311--DC's Customer Service Center
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Neighbors,
I wanted to provide the attached information on 311, which was provided at a recent ANC meeting. ?The power point has some general info on 311 and the "quick tips" contains methods of contacting 311 (other than dialing 311!) and general guidelines on how long it takes to complete various service requests. ?
For those new to the neighborhood, 311 is essentially the customer service center for the City, and acts as a clearing house for service requests for most city agencies.??is a great on-line resource. ?You can not only submit and track a digital 311 request, you can use the "311 service requests map" to view all open 311 requests in the neighborhood. ?We've asked the 311 Operations Director, Erick?Hines, to provide trending data for each Advisory Neighborhood Commission. ?Hopefully that will happen soon.
Regards,
Brian
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