On Mon, 6 Jan 2020 at 00:42, Birdman <ccarrara@...> wrote:
.On eBay, I have had to BEG companies/sellers to accept a return, have to
pay the return. Shipping, often also a return fee, and I¡¯ve had 5 or 10
instances over the last 15 years or so they just failed to accept a return
even though there add states they accept returns. The only re-course is
bad feedback, which is almost useless.
--
Regards,
Chris
EBay has a disputes procedure which I have used many times. Every time I
have used it, the case has been resolved to my satisfaction, with either
1) Return item at sellers cost for a full refund.
2) Agree a partial refund and keep the item
3) Receive a full refund and keep the item as the seller didn¡¯t want to pay
the return shipping cost.
I have never returned anything I didn¡¯t like. I have changed my mind about
something after paying and requested a refund, and have received it.
On one occasion I paid for something of low value then realised it was not
what I expected. I told the seller to keep the money and not to bother
sending it, which he did. I thought to myself afterwards, he could have at
least returned the carriage fee.
The only serious problem I had with ebay was when I items tracking was
shown as delivered, but it was not. eBay made me jump through endless
hoops, but I did eventually get my money back. The courier company had
closed the item was left in my back porch, but I don¡¯t have a porch in the
back of the house.
I had an amusing incident where I ordered an expensive Agilent VNA
calibration kit and received a little tiger figurine. It was very easy to
prove I had the wrong item as the box it came in had the tracking number.
The box was much too small for the item ordered. I received a refund very
quickly. I later received an email from someone in Wales who had ordered a
helmet and received my calibration kit. There was a mixup at the eBay
global shipping centre
1) Lady ordered the tiger, but received a calendar
2) I ordered the calibration kit, but got her tiger
3) The guy in Wales ordered the helmet but got my calibration kit.
eBay gave us all refunds, but had no interest in allowing me to get the
tiger to the person who ordered it. They said keep it, throw it, or take it
to a charity shop. I eventually managed to find out the buyer, despite
little help from the seller or eBay. The end result was
1) I got the calibration kit free
2) The lady got her tiger and a calendar free
3) The guy in Wales got his money back, but no calendar. He also got a
drink from me as I appreciated his honesty. He could have easily seen it
was valuable and kept it, but he returned it to me.
So overall I have been happy with all eBay outcomes, but sometimes I had to
jump through quite a few hoops.
Dave
--
Dr. David Kirkby,
Kirkby Microwave Ltd,
drkirkby@...
Telephone 01621-680100./ +44 1621 680100
Registered in England & Wales, company number 08914892.
Registered office:
Stokes Hall Lodge, Burnham Rd, Althorne, Chelmsford, Essex, CM3 6DT, United
Kingdom
Dr. David Kirkby, Kirkby Microwave Ltd