Online conflict resolution
开云体育Dear all, I am new to this great group and would like to ask you for your support: ? -????????? What are your experiences with doing conflict resolution between 3 people? -????????? Do’s and don’ts in a remote setting? Pitfalls of the technology? -????????? Anything specific I need to pay heed to? (I intend to use zoom) ? (context: 2 employees who don’t get along well to a degree, that both felt like quitting their job; manager whom both perceive as not being present and decisive enough. I assume that part of the conflict stems from a vacuum of direction that one of the employees tries to fill in by controlling the other). ? Cordial regards from Vienna/ Austria from my pandemian home office Ruth ? ? Mag.a Ruth Picker, E.MA ? ? Facilitating Dialogue and Collaboration ? Kinderspitalg.4/13, 1090 Vienna, Austria +43?676 7346689 www.ruthpicker.at ? |
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Ruth, I have lead online conflict resolution with a global team that was on several continents!? Happy to talk with you about that experience sometime. A big challenge is having 3 people in the conflict,? many of our models for conflict resolution are based on two parties in conflict.? ?As Simone said, its important to slow people down to hear each other, listen to their own needs and motivations.? I would add that setting collective intention,? having each person say whats at stake, for them, their relationship?with the other two, and whats at stake for the organization or community in the beginning?had help set the stage for the process.? ?I have an?intake questionnaire?that might be helpful to use to help people think?ahead of time about these things. Best William Aal 2067199665 Principal Associate Tools for Change Managing Partner Unconference.net On Fri, Mar 27, 2020 at 6:10 AM Ruth Picker - Hosting dialogue and collaboration <office@...> wrote:
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开云体育Dear Simone, dear William, ? thanks a lot for your generous sharing! I would love to hear your ideas/ recommendations? about the following two aspects: ? 1.?????? I tend to include the manager as third person, because the solution will need clarifications that the manager needs to be part of; and also I think it is useful for her to hear the needs of the employees; and useful for the employees to hear the manager express the needs of the organisation. I do not intend her to have an active role during the dialogue of the emploees, but rather to be an attentive listener. Admittedly, I am not 100% sure if this is better than having 2 persons (audience effect? On the other hand – the manager’s actions play a part in this conflict and I imagine that a 3 person session might also help her grow in her role and might prevent a coalition of the two employees against her). What is your sense about this? 2.?????? Specific online question: do you actively use the mute/ unmute function, or is this in your experience not necessary (do you just let the conversation flow based on questions etc)?… 3.?????? Do you use the whiteboard or a shared document etc to document results, or is this additional task just too much in your experience? ? Many thanks Ruth ? ? Mag.a Ruth Picker, E.MA ? ? Facilitating Dialogue and Collaboration ? Kinderspitalg.4/13, 1090 Vienna, Austria +43?676 7346689 www.ruthpicker.at ? ? ? ? ? Von: [email protected] [mailto:[email protected]] Im Auftrag von William Aal ? Ruth, I have lead online conflict resolution with a global team that was on several continents!? Happy to talk with you about that experience sometime. A big challenge is having 3 people in the conflict,? many of our models for conflict resolution are based on two parties in conflict.? ?As Simone said, its important to slow people down to hear each other, listen to their own needs and motivations.? I would add that setting collective intention,? having each person say whats at stake, for them, their relationship?with the other two, and whats at stake for the organization or community in the beginning?had help set the stage for the process.? ?I have an?intake questionnaire?that might be helpful to use to help people think?ahead of time about these things. ? Best William Aal 2067199665 Principal Associate Tools for Change Managing Partner Unconference.net ? ? On Fri, Mar 27, 2020 at 6:10 AM Ruth Picker - Hosting dialogue and collaboration <office@...> wrote:
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开云体育Hi, Is the intake questionnaire you mention something that you might share?? Thanks for considering, Madeline Maxwell Professor, The University of Texas at Austin ? From: [email protected] <[email protected]> On Behalf Of William Aal ? Ruth, I have lead online conflict resolution with a global team that was on several continents!? Happy to talk with you about that experience sometime. A big challenge is having 3 people in the conflict,? many of our models for conflict resolution are based on two parties in conflict.? ?As Simone said, its important to slow people down to hear each other, listen to their own needs and motivations.? I would add that setting collective intention,? having each person say whats at stake, for them, their relationship?with the other two, and whats at stake for the organization or community in the beginning?had help set the stage for the process.? ?I have an?intake questionnaire?that might be helpful to use to help people think?ahead of time about these things. ? Best William Aal 2067199665 Principal Associate Tools for Change Managing Partner Unconference.net ? ? On Fri, Mar 27, 2020 at 6:10 AM Ruth Picker - Hosting dialogue and collaboration <office@...> wrote:
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