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Re: Off topic on PC Popups
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You will only be transferring the user¡¯s personal files, music and photos. The computer will have a new OS and you will be installing new apps, so it is very unlikely that you will transfer the infection. Mike Stone
On Tuesday, April 15, 2025 at 06:25:36 AM PDT, Dan Kahn via groups.io <dankahn88@...> wrote:
Update! I downloaded Malwarebytes and after a 55 minute scan it found 5 PUP's. I figured the problem was solved. Much to my dismay, the user opened his email account and up popped the same warning. So it was not removed. I am going to try downloading PrivaZer and see if that does the trick. These "pop-ups" must be embedded in some registry location since it is not application related. It is on Chrome, Edge and Outlook. As an aside, the pc does not meet the requirements for an upgrade to WIN11 so this user has requested that I do the transfer to a new PC he is buying. My concern is this Norton/McAfee popup will also be transferred to the new pc and I will have that to deal with during the install. Is a puzzlement! wings515 On Sunday, April 13, 2025 at 11:07:45 AM EDT, Donald H Locker via groups.io <dhlocker@...> wrote: Are they actually popups from the browser or do they just look like browser popups? Donald. On 4/13/25 10:35, Dan Kahn via groups.io wrote: Donald, I agree, these pop-ups are not from both McAfee and Norton but some other insidious hacker. Since they are on both Chrome and Edge, I would think they are imbedded in the registry some place. I am wondering if Malwarebytes and PrivaZer might be able to find and eliminate them. I have both of these and are not plagued by these popups. wings515 On Saturday, April 12, 2025 at 02:59:42 PM EDT, Donald H Locker via groups.io <dhlocker@...> wrote: I'd be strongly suspecting that these popups are not, in fact, from McAfee or Norton. McAfee has a fairly good page on spotting and eliminating fake popups: In particular note that if setting the browser to block popups from the claimed site is not working, that is another indication that the popup did not originate with that site. (I can't tell you, off the top of my head how to identify the actual source site for popups; sorry.) Disclaimer - I haven't use Windoze for at least five years, so my experience is quite dated. Donald.
On 4/12/25 11:56, Dan Kahn via groups.io wrote: I just linked in to the user PC with TeamViewer.? There are no URL's listed under the Allowed links to remove as per the YouTube video. I also did a search to see if either Norton or McAfee was downloaded and they were not. ? I had the user download Gaurdio or something like that and even though it stated "Free" it was only free after entering the Credit card info.? I was not going to have the user do this without knowing if this app really worked. ? Additionally the user mentioned he has other friends with this same problem. ? On going investigation. ? Thanks, wings515 |