?

Between the 2 of us Chris, I wasn't very impressed with Zen!

They told me the direct debit I set up hadn't gone through, but it was definitely debited from my account

Then they couldn't read the electronic transaction I emailed them! For an IT company no less! Had to print it & send it by snail mail

It took me a year to get a refund!

Now with BT

John

On Tuesday, 23 March 2021, 16:01:37 GMT, zuiko <ftog@...> wrote:

I’ve gone with Plusnet, Susan. ?Zen started off well enough, but told me that the previous ISP (plusnet) had put a Cease Order on the line so they could not start on the takeover straight away. ?No problem, I thought, I’ll wait the extra few days. ?But when I rang them last Friday, 5 days after the end of the Cease Order, they told me that they had cancelled my order for service – the previous owner of the house had delayed their takeup of service at their new house so Plusnet had delayed stopping service at this house. ?That wasn’t Zen’s fault, but they had cancelled my order without telling me, so I reckoned that their much-vaunted service had failed me.

I’ll look at them again in a year’s time.

Chris

On 14 Mar 21, at 15:28, Purler <susan.platter@...> wrote:

We certainly have been very satisfied with them. They aren’t the cheapest but we went with them while still running our limited company, swapping from what was then a very local company, Eclipse, and they don’t really do strictly domestic. You do hear some horror stories about a few of the others.

Best

Susan

On 12 Mar 2021, at 15:22, zuiko <ftog@...> wrote:

Yes, Susan, partly on the basis of your implied recommendation from a year or two ago :-)

Chris

On 12 Mar 2021, at 12:51, Purler <susan.platter@...> wrote:

Oh, you’ll be with Zen Internet too? ?:D

Best

Susan

On 11 Mar 2021, at 16:38, zuiko <ftog@...> wrote:

I’ll drop him a line, John. ?But we’re in the middle of a move, from Cambs to Dorset, so it will have to wait until Zen is set up at our next home.