Re: Operation "Black Buck"
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On 23 Mar 2021, at 21:23, John Miller via <johnmiller051118@...> wrote: Between the 2 of us Chris, I wasn't very impressed with Zen! They told me the direct debit I set up hadn't gone through, but it was definitely debited from my account Then they couldn't read the electronic transaction I emailed them! For an IT company no less! Had to print it & send it by snail mail It took me a year to get a refund! Now with BT John
On Tuesday, 23 March 2021, 16:01:37 GMT, zuiko <ftog@...> wrote:
I¡¯ve gone with Plusnet, Susan. ?Zen started off well enough, but told me that the previous ISP (plusnet) had put a Cease Order on the line so they could not start on the takeover straight away. ?No problem, I thought, I¡¯ll wait the extra few days. ?But when I rang them last Friday, 5 days after the end of the Cease Order, they told me that they had cancelled my order for service ¨C the previous owner of the house had delayed their takeup of service at their new house so Plusnet had delayed stopping service at this house. ?That wasn¡¯t Zen¡¯s fault, but they had cancelled my order without telling me, so I reckoned that their much-vaunted service had failed me. I¡¯ll look at them again in a year¡¯s time. Chris
We certainly have been very satisfied with them. They aren¡¯t the cheapest but we went with them while still running our limited company, swapping from what was then a very local company, Eclipse, and they don¡¯t really do strictly domestic. You do hear some horror stories about a few of the others.
Best Susan On 12 Mar 2021, at 15:22, zuiko <ftog@...> wrote: Yes, Susan, partly on the basis of your implied recommendation from a year or two ago :-) Chris
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Purler